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VoIP and Unified Communications Services

Reliable voice, video, and messaging under one IT partner.

Vendor confusion slows support; OSG gives you one contact backed by 80+ technical certifications.

Poor call quality disrupts work; proactive network review helps reduce recurring communication issues.

Disconnected tools waste time; unified communications brings calls, meetings, and messaging together.

Unclear phone costs strain budgets; all-in managed IT support helps make monthly planning easier.

Support delays hurt operations; OSG resolves over 100 IT support tickets daily across client environments.

Request a Quote for our VoIP and Unified Communications Services

Trusted Support for Business-Critical IT

See why organizations rely on OSG for dependable systems, planning, and support.

We completely outsourced our IT department to Outsource Solutions Group, Inc. They handle all the security and critical patching to our infrastructure as well as all help desk support. We also procure all our hardware needs through Outsource. OSG is extremely responsive to our needs, handles tickets with care and timeliness too. We appreciate everything they do for us and would recommend their services to any business looking for an IT provider you can trust

Vice President Of Commercial Operations, Pharmaceutical Company

We started with OSG a few years back when we had issues with our former IT company. They were professional and quick to serve us. Since that day we have loved the relationship that we have with all the staff at OSG. Their customer service is outstanding. I wish we would have switched to them sooner and I would HIGHLY recommend them!

Director of Operations, Fox Valley Non-profit

Outsource IT Group has taken the time to learn our business, serve as a trusted partner, and provide a level of expertise that allows us to effectively allocate human resources to other critical services. In addition to providing us with technical and hardware support, the strategic quarterly meetings have helped us to grow as an institution through the implementation of new technologies and processes. Newly instituted services include increasing internet speed and stability, the pending implementation of RFID, and a successful transition to the Microsoft Phone System for unified communication. We would highly recommend their services to any organization looking for innovation and creativity.

Executive Director, Local Public Library

We’ve had an outstanding experience with Attentus. Brandon P., our NetAdmin, is proactive, attentive, and truly invested in our success. He consistently checks in, anticipates needs, and ensures we’re supported at every level. What really stands out is that Brandon goes the extra mile to troubleshoot issues thoroughly and stays with them until they’re fully resolved. We never feel like tickets are just being closed — he makes sure the solution actually works for our team.
Sean is always friendly, approachable, and completely solution-oriented. He makes even frustrating I.T issues feel manageable and keeps things moving quickly.
Logan has been invaluable when it comes to more complex projects. He approaches challenges thoughtfully, finds clear and effective solutions, and is patient with questions — explaining things in a way that even less tech-savvy folks can understand.
Joel O., our vCIO, has been a steady leader overseeing our biggest challenges and the overall health of our systems.
The team is consistently responsive and helpful, and their customer service truly stands out. Choosing Attentus is one of the best decisions we’ve made — they give us confidence and peace of mind every day.
Highly recommend!

Kacie Washington

VoIP and Unified Communications Built for Operations

Reliable voice, collaboration, and support

A reliable VoIP system starts with the right design. Outsource Solutions Group helps you evaluate current phone usage, call flow, users, locations, devices, and network capacity before changes are made. That planning helps prevent poor call quality, missed requirements, and rushed decisions.

You get a communications setup built around operations, with clearer routing, better scalability, and practical guidance for future growth.

Unified communications brings voice, video, chat, conferencing, and mobility into a more manageable environment. OSG helps align these tools with how your employees actually work, including office-based users, remote staff, shared lines, and customer-facing teams.

The goal is simple: fewer disconnected tools, less confusion for users, and a cleaner support path when communication issues need attention.

Call quality depends on more than the phone system. OSG reviews the supporting network, internet connection, cabling considerations, access points, firewalls, and device configuration to help identify issues before they interrupt users.

This infrastructure-first approach helps reduce dropped calls, audio delays, and recurring service tickets while keeping communications aligned with the rest of your IT environment.

Phone system changes affect every department, so implementation needs structure. OSG manages the technical details, coordinates vendors when needed, documents settings, and helps users understand the new communication workflow.

Careful deployment reduces disruption and gives your team a clearer path from the old system to the new one, with support available through a familiar IT partner.

VoIP and unified communications need ongoing attention after launch. OSG provides support for user changes, device issues, call routing updates, voicemail questions, access needs, and troubleshooting across the connected environment.

With a team that resolves over 100 IT support tickets daily, you get practical help from technicians who understand how communication tools connect to your broader IT operations.

Communication platforms should fit your budget and long-term IT plan. OSG helps you evaluate current costs, identify overlapping services, plan upgrades, and align phone system decisions with broader infrastructure and security priorities.

This gives leadership clearer visibility into what is being used, what needs to change, and how communications can support business continuity over time.

Our Partners

Proven IT Experience Behind Every Communication System

80+

Technical Certifications

108.25

Support Tickets Resolved Daily

98%

Customer Retention Rate

Streamlined collaboration showcasing VoIP and Unified Communications Services for efficient communication.

Clearer Communication With Less IT Friction

Communication systems should support daily operations, not create another vendor problem. Outsource Solutions Group helps you plan, implement, and support VoIP and unified communications with the same operational discipline applied across your IT environment.

You get a single point of contact for phone systems, collaboration tools, network readiness, user support, and ongoing maintenance, helping reduce downtime, recurring issues, and budget surprises.

Unified tools enhancing productivity through VoIP and Unified Communications Services for daily work efficiency.

Unified Tools Built Around Daily Work

VoIP works best when it is planned around your network, users, and workflows.

  • Call routing aligned to how your team works
  • Voice, video, messaging, and mobility support
  • Network readiness review for call quality
  • Ongoing support through a single IT partner
  • Strategic planning for growth and system changes

Plan a Better Communications Setup

Get clearer communication, simpler support, and fewer phone system gaps.

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Expert IT professionals enhancing VoIP and Unified Communications Services for seamless connectivity and support.

Supported by Experienced IT Professionals

Your communications platform touches clients, staff, vendors, and leadership every day. OSG supports that environment with practical planning, responsive support, and long-term management.

With more than 80 combined technical certifications and experience across diverse industries, you gain a team that can connect communication needs with infrastructure, security, user access, and IT budget planning.

Frequently Asked Questions

You receive a fully managed solution that covers your phone systems, video meetings, instant messaging, and integration with your existing IT infrastructure. This approach includes network readiness assessments, call routing tailored to your workflows, device management, and ongoing user support. All services are coordinated through a single point of contact, so you avoid vendor confusion and coverage gaps. Continuous monitoring and proactive maintenance help keep your communications reliable and secure.

By consolidating voice, video, and messaging tools under one platform, your team can communicate more efficiently and respond to clients or partners faster. Unified services reduce downtime and eliminate the hassle of switching between disconnected systems. You also gain:

  • Clearer call quality with fewer dropped calls
  • Consistent user experience across devices and locations
  • Streamlined support, with rapid issue resolution handled alongside your other IT needs

The transition starts with a comprehensive onboarding process, including network assessments, system mapping, and user requirement reviews. All existing communication tools and vendor lists are documented to ensure nothing is missed during migration. The implementation plan is tailored to your workflows, and ongoing training is provided for users. Your new platform is then supported with proactive monitoring and regular maintenance to minimize disruptions.

All-in pricing means you pay a single, predictable monthly fee that covers your entire managed IT and communications environment. This includes after-hours support, onsite visits, network reviews, and security at no additional cost. There are no surprise fees for urgent support or travel time, making IT budget planning straightforward. You can also explore a-la-carte options if you need a customized solution.

You gain the benefit of 80+ technical certifications, a proven track record across diverse industries, and a service model that includes a 100% money-back guarantee with a 90-day opt-out clause. The team resolves over 100 support tickets daily and proactively reduces recurring communication issues. All support is managed in-house, giving you a single, experienced partner for all infrastructure, security, and user needs.

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