Tommy Turriff, President and Owner of TLC Ingredients, shares his thoughts on working with OSG
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Chris Hogrefe, Global IT Manager for ICCNexergy, discusses why a partnership with OSG is helpful to his company
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Kim Carrillo, Strategic Routing Specialist at Cozzini Bros. Inc discusses how OSG is helpful to her
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Jamie Candos, of Candos Insurance Agency expresses her satisfaction of partnering with OSG
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Jim Donovan, President of Pfeifer Industries, shares the benefits for a business owner of working with OSG
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Jim Piper, EVP of Schleifring North America, provides his feedback on working with OSG
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Reoccurring issues coupled with my tech ignorance I am sure were trying for Paul. He was kind, professional and very focused on getting this to workβ-which he did!
Christian is pleasant and easy to work with.
Carrie was great!
Jerry has been wonderful! he is so helpful, patient and knowledgeable! He is an asset to us!
Tony did an awesome job… it took us a while to test this with Jim, so it falls on us that this took a few extra days. No fault of Tony….
Rob did a great job for me. He solved my issue in less than 10 seconds!
Tony was great help in resolving my problem!
Kevin was, as always, very professional and helpful!
Super friendly and easy to work with!
Tony is patient, competent, and thorough, as well as a very pleasant operating manner.
Kevin quickly took care of my issue & I am back working!
Robert did a fantastic job in assisting me today. I am so technically challenged and not only did he address my needs he also provided confidence and support that went beyond just providing the service requested.
Mike was amazing-called me to fix an issue after 10pm EST- He patiently explained what was going to be done & he unfroze my laptop.
Rick was very grateful for all of Tony’s assistance. He would not have been able to connect without him.
Carrie is great.
Robert is a great addition to your team. He’s helped us with several issues over the last few months and he’s very knowledgeable.
Joel is very knowledgeable as well as helpful. He was able to fix the issue within minutes. Thank you!
Christian did an exemplary job of resolving my issue. He identified the cause of my problem before calling me. As a result, he was able to efficiently resolve my issue during a three minute phone call.
Kevin was very helpful and solved my problem very quickly and professionally. Thank you.
Joel was great. Set up computer quickly, showed me different options and was easy to work with. Great service and extremely knowledgeable.
We love Rob
Tony is an excellent Tech Support guy, was able to solve the issue right away.
Very quick to respond and find a solution to my problem.
Fast and efficient service, Was quick to help and explain the issue.
Mike M is the BEST!
Rob was a big help and solved my issue the same day that I put in a service ticket.
Thank you for getting my home computer connected to Ellis’ network as well as the printer connection in order to work from home. I am very grateful for the quick response. The employees at OSG are always very patient, knowledgeable and helpful for people like me that don’t know a lot about computers!
My issue was resolved promptly. Tony was professional and easy to work with.
Christian is always very responsive!
Tony was very helpful in gaining my access to the AP folders in Outlook. I use the folders daily and I am thankful for his assistance. He was also successful in getting the new computer linked to the printer in the office. Thank you. He is very courteous and patient.
He was able to get the speaker working on the new computer as well as assisting with printer settings. Always very courteous and professional.
Quick response and resolution. Thank you!
Great work, as always. Handled in ten minutes by Joel.
Carrie is the best! She tolerates my misuse of IT phraseology!
I had issues logging in early Sunday morning. Christian called me on Sunday morning to help me with my issue. As always, he was able to resolve it quickly and I was able to complete my work.
Ryan is so patient, thorough and a treat to work with!
First class service. Rob stuck with the problem until it was solved.
Patrick was very patient and thorough in evaluating and resolving the issue regarding email.
Kevin was great to work with!
Dan did an amazing job and communication was outstanding!
Robert, was very patient with me and took his time to assist me with my problem which he corrected. Thank you Rob! Peter Lorusso, TLC Ingredients
Carrie help me on my problem and all working. She was great thanks!
Nick is always great to work with. He does a great job and answers all questions that may arise.
Tony did great job and solve the problem really quick.
Carrie is very pleasant to speak with and personable. She understands frustration is able to work expeditiously and calmly to a resolution.
Robert was excellent and got my downtown computer unfrozen in no time!
Jerry is very knowledgeable in providing tech support; he does it with the utmost respect to the tech level of the client
I think by now I have worked with the entire team. Always knowledgeable, easy to work with, and friendly. Great group.
Carrie was the BOMB! Had me up and going in no time!
Every Time I have had an issue with anything here in Mundelein, IL your Techs are the BEST !
Joel has done a great job helping me as I try to work from Florida.
Rob was prompt, knowledgable, engaging, and thorough. 5-STAR Customer Service!
Joel was great and handled my issue quickly
Paul was very helpful and responsive today
Robert was very quick, and clear as to what needed to be done.
He solved my issue very efficiently.
There has not been a problem yet that they haven’t fixed. And they are incredibly proactive in making sure our software is up to date and that our computers are operating optimally.
Rob very nice, and took time to button a bunch of things up!
Tony A was great! Very responsive!
Paul was very patient with my poor explanations of the issue. Still, he managed to help me.
Christian was great. Quick and efficient.
Rob was very helpful. Understood how to address the issue I was experiencing. Installed the application and would not end the call until he knew the request was fulfilled.
Christian is knowledgeable, thorough and professional.
Carrie worked very diligently to resolve my multiple issues with accessing my systems.
Speedy and polite response and most importantly he solved the problem.
Your service is fabulous
Paul was very responsive.
He worked on the ticket until he found a way to link my home computer to the company network in order to print documents. He was patient and worked diligently until a solution was found. Thank you!
Carrie rocked, she called and did it early so I was up and running when my official workday started!! I lost no time.
Joel was extremely helpful and thorough, and was outstanding about communicating with me during the process of getting my issue resolved.
Paul was quick, knowledgeable and has a great personality for working with people.
Joel is awesome
Carrie was great – super friendly and patient in helping me connect to the VPN.
Carrie was exactly who and what I needed to solve issue
Paul was very helpful!
Tony was great and fixed my problem quickly.
Got me set up in no time and we were even able to giggle which is definitely needed in this time of craziness with COVID-19.
Kevin was a rock star and went above and beyond to fix my issue.
Tony was a Rockstar!
Rob took care of it within the hour!!!
Tony did a great job today
I was up and running in no time. Thanks Paul.
Dan was outstanding and spent many hours on a Saturday afternoon working to resolve my issue of lost files. After working with me initially for a long time, he did some research and contacted me again to try a file recovery program. He was friendly, patient, helpful, and professional.
Kevin was very helpful and pleasant to work with.
Rob did a wonderful job of fixing the problem.
Rob took care of the issue right away and was very pleasant!
Tony was very helpful, resolved the issue quickly
Tony was very thorough, and quick. He understood what I needed and resolved super quick.
Joel did a great job setting up the computer for a new employee.
You guys are awesome tech support!
Kevin took care of issue within the hour.
Tony is quick and good!
Prompt and professional service. Kevin asked good questions, and was able to fix my printing issue promptly. π
LOVE U ALL.
Rob was very helpful and added dymo label on my desk top.
Quick response and correction!
Paul was very helpful and fixed the issue.
Nick is great!
Christian is great to work with!
Mike did a fantastic job once again with resetting/updating network passwords.
Mike did a great job with making sure all of our computers have XPS on them, so we have full functionality in AMS.
Tony took control of new and old pc and transferred files very smoothly.
Martin Tayler, Veru Inc
Jackson did a professional, efficient job of helping me convert an Excel file today. Solved my problem! Thank you.
Kerry is AMAZING!! Always fixes and always in a timely manner. Keep up the good work!!
I appreciate the prompt response especially on a weekend. Thank you so much Kerry!!!!
Kevin did a great job in finding the problems and helping me navigate the system.
No muss or fuss as always. Polite and friendly and down to business.
Christian was helpful and patient with all my questions. Work done within the estimated one hour.
Kevin provides great service!
Their work is excellent and reasonably priced.
Tony was very helpful and nice.
Christian was very helpful.
Tony did a great job and was able to get this done quickly.
Kerry is very helpful.
Paul did a great job helping me reset a temp’s network password ASAP. We found out at the last minute at the end of the day.
Kerry was super helpful and friendly. Thanks!
still great service
Between Tony (1/6/20) and Kevin (1/7/20) we found workarounds that allowed me to keep working AND diagnosed what appears to be equipment (not OSG) – related issues.
Very professional and took care of the issue rapidly.
Got back to me late on a Thursday evening for which I am grateful.
Max was very helpful and professional!Β Did a very thorough job and made the whole process easy and stress free for us.Β We are very grateful!
Thank you to everyone who worked on the new copier issue while I was out of the office.
Very helpful and quick
Mike M & Joel did a great job setting up these computers.
Service technician was very friendly and helpful
Mike did a great job as usual.
Everyone we have ever worked with here has been great and they were again.
Kerry was super helpful as always.Β He helped me get my emails back on my phone which was not syncing correctly.
Tony answered my question promptly and professionally.Β Turns out it was human error on my part vs a computer issue!Β Thank you.
Ryan was available and helpful, just what I needed.
Both Tony and Kevin were great!
OSG should make note of which machines they will not be able to “jump onto” so they do not attempt when trying to provide support.Β This includes machines that are connected at client offices which have firewalls preventing third party connections.
Kevin quickly and efficiently updated my AutoDesk software.
Always first rate and quick
Paul was extremely helpful and nice!
Max is awesome!!!
Mike M and Jeff L did a great job setting up the new dimension reports to be emailed to me on a monthly basis.
Quick response with an effective solution.
Very thorough!!
OSG was very responsive in accommodating my schedule and completing the requested service in a timely manner.
He is polite and kind and SUPER knowledgeable and always figures out the answer. He will take extra time if needed and gets it done. He is an amazing tech and person and a fantastic member of your team!!! – Angela Maslanka – Clutch Global
Max has always been very helpful and answered questions thoroughly when the need arose.
Kevin was great – very quick to respond and resolved our issue immediately. Thank you for the assistance.
Christian was great.
Very helpful and efficient.
Always great service!
Fast and complete service.
Joel did a great job of working on this for me.
I requested for one problem to be fixed, and while I had him on the phone, asked if he could fix two other issues and he did so with no hesitation. Excellent people skills and tech knowledge.
Tony was extremely friendly and helpful; he ended up taking care of several other issues/questions I had in addition to the original request for help.
You all are the best – thank you!
OSG Support ALWAYS Rocks!!
I did not have to wait for someone to help me; Tony and Kevin reached out to me right away. They actually had to wait for me. Tony solved my problem quickly.
Thank you Kerry! I appreciate your assistance – you responded very quickly and solved my problem quickly.
Joel is a rock star and was able to get my issue fixed quickly.
Chris is great.
The support from both in-house representatives and phone support have been very helpful. They have listened attentively in order to diagnose the problem and worked until the issue was resolved. I don’t speak the language but am always grateful the problem can be resolved!
Joel did a great job.
Excellent work from Raul, and a very quick response to my weekend call.
Christian was able to get my request done quickly.
Ryan McQueen came and did a great job updating everything and helping me with a new program. Thank you
Kerry is always very helpful an patient with me! Thanks!
I’ve worked at large companies that have inhouse IT departments and OSG works faster, has better follow up and more courteous/smart techs. Keep up the good work
Kevin Cook was easy to work with. He answered all my questions and worked efficiently.
Mike M. & Joel did a great job working on the computers in both offices this month.
Tony was great with following through on getting this issue completed. Thank you!
Mike did a great job with setting up the new switches, server, and the remaining 5 computers.
Kevin was very helpful and friendly
Kevin jumped on the call immediately at my convenience because I was an hour early with Tony. Very helpful
Max and Tony have been very helpful answering my questions regarding issues that have arose.
OSG has the best tech support ever. We will never switch from you. Past tech support failed miserably compared to you. Thanks for your constant availability to help us!
Spent many hours over the weekend/week examining how to solve the issue. Was able to fix it with you guys in 1.5 hours! Very helpful.
Ryan did a great job setting up Antoinette Hanes as a new user for Chicago.
Tech support is always courteous and works with you until issue is resolved
Thank you for getting our remote users up and running again so quickly!
Prompt return call. 5 minutes to resolve my issue.
Great swift service. Thank you
Tony was extremely helpful
Fast resolution with understanding of root cause
Christian helped with a couple items today and each time very polite and quick to resolve, very much appreciated.
I received a support number almost immediately and had a call/resolution within the hour on a holiday!
Ryan is fantastic.
quick response, Max was able to pin point problem and told me what I needed to do..
Very fast response time
Took his time, menial task but support was great
Tony has responded several times to my service request and every time his customer service and knowledge of his craft has been magnificent.
Tony has responded several times to my service request and every time his customer service and knowledge of his craft has been magnificent.
Always very nice and helpful. Not rushed.
OSG service is awesome!
Max was very helpful and took care of the problem within the hour.
Tony called me regarding my problem at exactly the time we agreed on. Really appreciate the service.
Super fast and friendly service from extremely knowledgeable pros – very much appreciate you guys
thank you for the great problem solving efforts! I am so happy to be back in business !!
I would like to thank you and commend your group for all the help your team has given me in finding a solution to our severe IT problems ever since we enlisted your expert team. I have appreciated the professional level of communication and reasonably quick response I have received throughout this process.
Everything went swimmingly. thanks much
Tony was very helpful.
Kevin is great.. solved my issues fast for me.
Kevin did not give up and kept working at my issue with email until it was solved. Great job Kevin!
Nick always does a great job!
My Experiences have been always been excellent – All of your people are top notch and helpful.No matter who answers the phone it is a good experience !!
Kerry is always very pleasant and helpful. Give him a raise! π
Mark was professional and thorough.
Joel did a great job setting up the new email account.
Communication was quick, responsive and to the point. Max Schroeder was an expert and went above and beyond to make sure the hard drive worked well. He deserves a raise!
I had an emergent issue which was handled quickly.
Max was very helpful
excellent service from Christian as always
Kerry responded to my concern very quickly.
Max was extremely helpful and resolved my issue
Anas did a great job with helping me to reset 2 users network passwords.
Max did a great job with helping me troubleshoot the Chicago phone system to get it back up and running.
Everyone at OSG are always prompt and helpful!
Ryan did an incredible job solving this problem for me! Very cordial and professional throughout the process.
Very helpful, willing to problem solve and handle curve balls. π
Tony did a great job with helping recover a file that I accidentally saved over. He was able to quickly find the previous version and replace it in my user drive.
Kerry Marzo is very knowledgeable and very easy to work with.
The representative that helped me was wonderful! He was very friendly, polite, knowledgeable, personable, & fixed the problem I needed quickly. Thanks A lot!
Christian was very friendly and professional. We are not super tech savy and he was extremely helpful in explaining what he was doing and how the program works. Highly satisfied
It was a very professional and quick help. Thank you again.
Very knowledgeable and quick service.
appreciate the problem solving and clarifying what is needed
Tony was terrific and resolved my issues with professional courtesy and good humor!
Outsource Solutions Group has excellent service with positive results. Mark and Tony are great!!
Representative followed up with me twice – EXCELLENT!
Everyone at OSG is great…. They are always helpful and courteous – Thanks Everyone !!
Thank you for working with me for so long to get this issue resolved fully. I really appreciate it and all the time spent with me with very constant follow up.
The issue was resolved very quickly – thank you so much for your help!
Max is awesome. Thanks
Quick service. Thank you!!
No wait time while I was on the road. Much gratitude to Tony.
Very helpful. Got a few pointers as to how to prevent the issue from happening.
Quick and helpful resolution to my problem
Max is awesome. He saved me so much time by showing a shortcut with pdf documents. He is The Best!!! Thank you!
Timely and appropriate response
Very responsive and resolved issue immediately.
Max was great to work with
ANAS TOOK CARE OF THE PROBLEM RIGHT AWAY, GOOD JOB!
Joel was very helpful and made sure the scanning function was working
As always your service reps are top notch and always give the possible service.
I received great service from Anas today. Truly appreciated!
OSG is always prompt and helpful
Christian did a great job with helping with Lunar pages and getting our new Kamm website setup.
The job was taken care of and well done.
Kerry was very kind, patient and helpful!! Thank you
Everyone at OSG is very responsive and helpful
Joel was great! He was able to help us with our issue very quickly!
Tony was very helpful and accomplished what I needed, setting up my new phone to accept emails.
Max was fast, efficient and very nice.
Thank you so much to Kevin for helping me out on a weekend. It is very much appreciated!
Tony was great and checked and confirmed it was a suspicious link.
I just wanted to say thank you for all of the support that OSG, particularly Drew, gave us during our new copier/printer installation this week.Β Drew definitely went above and beyond to help us and we really appreciate it.Β
Christian was very prompt and helpful
Tony was friendly and easy to work with.
One of my loves for OSG is that itβs always a customer at the other end to you guys.Β Thatβs not always true β not for tech people
Kerry was very helpful and kind when he called and we fixed my problem very fast. Thank you!!
Technician knew the problem, explained it to me, and cleared it. Everything was solved quickly.
Ryan was very helpful & as always solved our issues
Christian Williams did an excellent job resolving my issue. He communicated clearly and worked very efficiently.
Jeff promptly fixed the issue. I am glad someone was available early (7:45 ET). Thank you.
Paul was great! Simplest reset to date. Thank you.
The service I received from the IT Tech, Kerry Marzo was very professional and precise. Very pleased!
Mark was very efficient and knowledgeable. A real professional.
Joel did a great job. He was patient and resourceful and resilient.
Tony was great! Solved my problem and eased my anxiety!
Paul did a great job helping me with getting our conference room computer to work.
Everyone was very helpful and prompt, thank you! -Debbie
Everyone did a great job setting up the new HP computers in Medinah.
Tony was a big help answering my questions about installing the BIOS update on my laptop.
Ryan was so knowledgeable and respectful.
Ryan was quick to respond and fixed the problem perfectly.
Tony Astrowski does a great job with email support on the Office 365 platform & is a pleasure to work with.
Mark did a good job with a complicated installment and got everyone required updated faster than expectation
YOU GUYS ARE THE BEST!!!! Christian and Ryan ROCK!
quick response. you guys rock
Mark was very helpful.
response is quick
Nick is awesome!
Ryan is awesome!
Paul was extremely helpful.
Christian fixed something two others from our old company could not!! I’m super impressed!
OSG provides awesome service. We are very loyal customers!
OSG has always been responsive, in a timely manner, and successful in resolving my IT issues.
Ryan was awesome as usual.
Jacob was super helpful – thank you!
Always above and beyond
Kerry is professional and efficient. Very easy to work with.
Jim was great, very professional and knowledgeable.
Christian did a great job of helping me with my laptop. He is a rock star!
Jacob was kind and very knowledgeable.
Ryan was very helpful and courteous
Kevin is awesome as usual!
Mike did a great job per usual.
Thanks Ryan for helping me out today. I greatly appreciate it.Β π
Ryan took the time to make sure that my issues were resolved correctly. I do appreciate his effort.
Christian figured out our network connection problem, and figured out what was wrong with our phone system.
Ryan is as always, very helpful with great response time.
Jacob did a great job.
My request was transferred expeditiously by Jerry, and Kevin handled the situation most professionally and efficiently. I was thoroughly pleased and impressed by Kevin’s attentive service.
Ryan is a rock star! He was quick and did a great job helping me with checking to make sure my computer wasn’t infected with a virus.
We really appreciate Jerry’s fast action on our behalf.
Ryan was very prompt and helpful!
Jerry has done a great job.
It was a long day and Mark did an OUTSTANDING job meeting all of our needs in the midst of our chaos!
Joel was great. Professional and caring.
Darrell rocks!
I thought it was going to take a long time to configure this equipment on the network. Mark did it very quickly.
Great response by both Chris and Christian!
Christian was extremely helpful and now my computer works, thanks to him. I am very thankful and grateful.
Super great response time. Amazing support, very quick and courteous.
The service was fast and very professional.
Ryan saved us today!! He is awesome.
Thank you Jacob! You were very professional and a great trouble-shooter. π
Ryan did a great job! He is a rock star.
Mark was fantastic. He took care of every problem I threw at him. Thank you.
Fast turnaround and response time was excellent!
Thank you Chris and Ryan for the quick response and solution!
Prompt response and great interaction.
The entire team was professional and very quick to make sure my issue was resolved. They made sure my issue was taken care of even after the fact of me notifying them it worked, meaning they took that extra step to make sure I was taken care of.
Jacob was so helpful to us.
Ryan was excellent and professional!!
Outsource is so responsive – Jacob fixed the issue I was having with my email with ease!
Jacob was knowledgeable, professional, polite and got my problem fixed quickly. I could not ask for more!
Jacob was extremely efficient and patient! A+++
Sometimes the answers are so easy, I’m embarrassed. That said, I’m always made to feel that it’s ok – even if I should already know the solution.
Christian is always outstanding.
Christian is always awesome!
Kerry, Ryan, and Jacob all did a great job working on my laptop. Each one of them tried different things and listened when I told them what the previous person had done.
Ryan did a great job with working with HP on getting Jennifer’s computer a new fan.
Ryan is excellent.
Ryan rocks! He was able to answer all of my questions quickly.
Mark was very helpful and patient – he helped solve the problem given the Apple issues. Much appreciated and a great asset to your company – thank you.
You all at OSG are awesome!
As always, courteous, fast and efficient!
Nice, professional service.
Mark does a wonderful job!
Fast and friendly service as usual. Thanks!
Jeff did a great job helping get the Chicago office up and running again while I was driving to the Chicago office.
Nick is thoughtful and cares.
Jacob was quick to look at my laptop and installed some necessary updates.
Jeff was very knowledgeable and solved my issue right away.
Very responsive and effective
Both Ryan and Mark did a great job with this ticket.
Thank you Mark for getting this done so quickly!
Mark did a great job with making sure everything was completed.
Easy fix. Thank you so much.
Everything was thoroughly explained.
Speedy and efficient response times.
The usual quick response and problem solved!
OSG is #1!
Christian is very helpful and always replies immediately.
Ryan is excellent with getting the problem solved ASAP.
Ryan does a great job!
Nice after-hours service.
Ryan resolved my problem and stayed on it until it was solved to my satisfaction.
Christian was very efficient and helpful in resolving my IT issue.
Nick and Allison did a great job. They got the info needed from our new software people to properly configure the server and completed this task under budget.
Thank you for the prompt service that appears to have corrected the problem.
Ryan contacted me at the scheduled time and completed the install in less than 15 minutes.
Christian did a great job helping us disable the email account and move files for a terminated employee
Ryan did an excellent, thorough job correcting the issues I was having with Office.
Christian does excellent work. He knows what he is talking about, is very responsive and thorough.Β
OSG is always helpful.
As always, you came to my rescue.
Joel and Mike have been great to work with!
Thanks Christian!
Mike rocks!
Our service guy Nick did a great job. Very nice personality to boot.
Extremely fast and professional!
As always, great service. Thank you.
Ryan is a true professional.
Thanks for the help Kerry!
Super helpful, thanks Ryan!
Fantastic work. Did exactly what I needed.
Christian was awesome!
Thanks for the prompt service, Mark!
Christian did a great job with the Microsoft Audit and keeping me informed of what was going on.
Great, fast service as always. Got me “back in business” in less than 1 hr.
Very timely and willing to explain the issues or questions I had.
Dan is the man!
Ryan was courteous, efficient and thorough. He went beyond the limits to help, and did.
Working on a Sunday is an appreciated thing.
Very prompt – did what he said he would do. Took time to explain. I really appreciate it.
Joel quickly resolved my issue. Thanks Joel!Β
Who’s better than Christian? Answer: no one.
You were super helpful and resolved my log-in problem. Also, you proactively called to check in when there was a delay due to more challenging issues ahead of me in the queue – I appreciated that!
Very nice techs, knowledgeable and quick to respond and help!!
Christian was great – on time, efficient, knowledgeable and polite!
Jeff is always attentive in the tasks he works on. He always goes above and beyond.
OSG is very responsive and gives us excellent service.
Dan Klobnak is a great listener, that alone is a skill that cannot be taught. He listens to understand the full scope and never assumes. Far too many people make this mistake, but not Dan. This leads him to working towards the correct solution and not wasting time! It’s always a pleasure to work with Dan.
Terrific customer assistance.
Christian is AWESOME! Thanks!
The OSG member went above what was expected on this install.
Very very happy with the service at OSG. Ryan and Christian have gone FAR above the call of duty and really helped me out.
Outstanding, professional help. Thank you.
Strange problems crop up in our computers from time to time, and Christian solved it!
Thanks Mike for helping out and letting us know exactly what the issue was.
Jim was a big help with looking at Bill’s computer after he clicked on something he should not have. Thanks Jim for helping!
Great, fast service.
You guys are so very quick to resolve our issues.
As always, Mike did a great job.
Very helpful without making me feel like I did not know what I was doing.
Ryan always does such a great job.
Christian did great. He continued to follow up with my internet problem. Thanks.
Christian attempted to remote into the server. After attempting a remote shutdown that didn’t work, a hard reboot did work. Problem resolved.
Ryan was extremely helpful and nice.
Ryan was very quick and helpful to reply and be proactive to correct my issue.
I’ve never been disappointed with the promptness and professionalism at Outsource.
Thank you for saving me!
Great service once again.
Ryan and Christian are simply the best!
Very professional and helpful.
Very professional and helpful.
Expedient call back to resolve my problem.
Quick, Efficient and Thorough!
Problem resolved beautifully. Thank you OSG! π
Great job, very timely and professional!
Great service. Quick and friendly. Pleasure to work with you.
Very quick response and easy solutions.
I have spoken to Christian several times, he is professional and very personable and is always helpful to solve my computer issues.
Ryan was very helpful and answered all of my questions.
As always, Mike did a great job.
Ryan is always very efficient in resolving my issue and very professional. Thank you!
Great service as always!
Jeff and the service team are A++++++
Jeff did an awesome job resolving my issue quickly and completely.
Mike did a great job with getting the two new firewalls installed in Medinah and Chicago.
Ryan, Joel, and Christian all did a great job with helping me with this SO. It was a group effort and everything worked without any issues.
Christian is great, he always goes above and beyond!
Christian is a wizard! It literally took him 15 seconds to fix the issue. We love OSG!
Christian is always a pleasure to receive assistance from. Personable and professional π
Darrell was very responsive to my issue.
Outstanding, fast and responsive – Thanks Ryan & team.
The technicians are always very courteous and helpful.
Christian did a great job and was very quick in getting our task completed.
Christian was once again very helpful!
Just awesome. Fixed my problem in minutes. Thanks Nick!!
Christian Williams is awesome! He works fast and effective.
All of your representatives are polite and extremely attentive to my questions and take that extra step to make sure my concerns are addressed.Β Β
Amazing as always. Very knowledgeable and quick to provide a resolution. Christian is like a hero to our company at this point!
Chris was very prompt in responding to my needs and resolving the issue.
Jeff was able to get this task completed quickly while he was installing updates on the same computer.
Dan was a nice, professional guy who was very understanding of our needs.
Ryan is the best. Always helpful.
Ryan is always great at helping me quickly to resolve my issue!
Christian did a fantastic job. He told me exactly what happened and how he was going to fix it. He did a great job.
Quick response – fixed the issue.
Even with my poor explanation, my crisis was solved.Β
I was walked through the entire trouble shooting process to resolve the issue in a prompt fashion.
Quick response – fixed the issue.Β
Joel was a great help with moving our printers and making sure not everyone had access to the new accounting printer.
Your technical advisers are always friendly, professional and fast.
Christian rocks. He is always more than awesome and gets the job done so quickly. We are all really big fans of him here.
Ryan responded quickly and followed up afterwards.
You guys do what you say you will do.
Always a pleasure working with the OSG team!!!!!
Great support
Your rep called back in about 10 minutes. He understood my problem, showed me how to fix it and I was all done in minutes.
Christian was great.
Christian did a great job helping me with my Outlook search issue.
Jim is a rock star! We had issues with getting IE 11 and a new web based program to work on a laptop. He was able to figure out a work around and get them working.
Speedy response, and solution. Much appreciated.Β
Christian did a great job with getting the eStatements program installed on all the necessary workstations in a short amount of time.
Nick is the best
Ryan McQueen was very helpful in resolving my outlook issue. Very nice and friendly as well!
Christian Williams was a great help and communicator as he worked through the issues I had with my computer!
Jeff is awesome!
Jim responded promptly to our needs!
Christian was GREAT.
Christian not only helped with the original problem but an additional one I discovered during the call. He provided a quick and effective solution.
Jeff does a good job.
Mike rocks when it comes to our monthly updates.
Helpful and quick.
Jim did a great job transferring all my data.
Ryan M. was extremely helpful and technically adept. Fixed a number of issues with my new computer; completing set-up, helping set up VPN link, and answered numerous calls over a whole week. In the end everything was done to perfection. Thanks!
Christian called for one thing and I ended up having him do several, and he did not mind at all.
Outstanding service ALWAYS. Sincere thanks for always helping me “remotely”!!
Christian did a great job.
Called on a Sunday and Mike took care of my problem very quickly.
Problem fixed!
Christian did a great job setting up our new user.
Very satisfied with solution to my problem. Ryan was very helpful in assisting me and. Very knowledgeable and patient. Thank you!
Mike McGreevey sets the standard for customer-client relationships. His superior knowledge, professionalism, and empathy ensure that the customer feels well taken care of and the problem is flawlessly fixed.
OSG is always helpful!
Christian is AWESOME!!!!
Awesome service!!
Joel was very helpful.
Joel was very helpful and quick. He resolved my issue in minutes.
It was quick and easy. Tech guy was polite and efficient.
Excellent, expedient, and complete service from OSG – great team.
Christian – You Rock!
We appreciate the prompt and successful response to our accommodate our needs.
Joel’s excellent service as always.
I’d recommend Outsource based on all my service orders :0)
Jerry did a great job. Set it up and completed when requested. No issues.
Jeff did a great job working on the KnownBe4 training and all the issues we were having with it.
Ryan was very helpful in getting this issue addressed quickly!
Christian did a fantastic job helping me resolve Bill’s Outlook issue.
Great (and quick) service, as usual!
Excellent service level
Quick resolution to my problem.
Friendly. Knowledgeable. Helpful. Quick to respond.
Mike Rocks!
Connor & Eric were AWESOME!
Joel is the best! Thank you
Christian was pleasant. He was able to fix the problem really quick.
Christian did a great job figuring out what was going on quickly.
Thanks for the followup details.
Connor was great to work with, I’d highly recommend him.
Dan Klobnak was great in preparing, installing, implementing and troubleshooting the cutover to Office 365.
Quick and easy resolution.
Ryan was able to fix my computer issues, was very professional
Christian was outstanding!!
Very knowledgeable, efficient, and friendly!
Did a great job in solving the problem.
Met all expectations. Very good service.
Very good team at Outsource!
Mike was great – dove right into helping and was super friendly. Thanks!
Great support
Alex S. is always johnny on the spot when it comes to resolving our IT issues. Very knowledgeable and quick to have a solution.
Kevin fixed the issue, very much appreciated!
Christian Williams did an excellent job fixing my desk top Outlook issues.
Was very prompt with solving my problem. Continued to follow up with me to make sure that it didn’t return and that I was satisfied. π
I have referred your company to several of my customers.
Ryan did a great job.
Ryan was awesome
Very fast service
Amazing as always
Jerry was fantastic. We are very happy with the great service.
Alex is very competent and friendly.
Chris is very knowledgeable and fast
Call answered and solved within 10 minutes.
Thank you, very quick response!
Excellent fast service!!
I have worked with both Ryan McQueen and Christian Williams and they both have gone above and beyond to resolve any issue that had.
Mike Rocks!
Connor was very helpful and prompt in taking care of my need.
Professional & fast. Thank you!
Mike did a great job.
Jeff did a great job on the backup report and email letting me know what was done.
Christian was very knowledgeable and informative.
Mark was great!
Thank you Jerry for all of your help. I greatly appreciate it.
Work was completed immediately.
Connor performed task perfectly as he always does.
Outsource is very timely and overcomes issues to fix problems. Communication for OSG is very good.
Mike Rocks!
Christian rocked
Fast & friendly!
Very helpful and knowledgable
Dan is always knowledgeable and helpful.
You guys are awesome!
Jim did an excellent job on the server re-org. It is organized and all on 1 rack now. Everything is zip tied and easy accessible. Thank you!
Christian is great!!!
Thank you Mark!
Ryan McQueen was awesome
Very helpful – especially with follow-up guidelines.
Ryan was very nice and very helpful. When the problem happened again, he quickly responded to my email.
Good service!
Both Eric and Chris were perfect about this. And we very quickly got this solved. Phew!
Mike did a great job as usual.
Ryan did a great job.
Thank you Connor
Kevin contacted me in a very timely manner & when I wasn’t available by phone followed up promptly via email. He was able to help me resolve my problem in just a couple of minutes!!
Call was handled very well, tech was very professional and knowledgeable.
Mike McGreevy as always is very pleasant to work with and did a good job of increasing the security posture of our server.
Ryan did a great job with making sure that the two names were removed from our Global Distribution list.
Nick brought us a spare switch to replace our equipment that failed. Thank goodness OSG had a copy of the configuration for that switch. It was a little out of date, but Nick worked through the ports with me to verify what currently needed for each port on the spare.
Issue resolved promptly
Christian Rocks! Always so polite and timely π
Ryan did a great job.
Christian was awesome.
Nick was very helpful with getting the changes and information our new phone vendor needed.
Great service. Very excellent follow up and knowledge customer service reps Thank you very much for your help!
Your account representatives were very knowledgeable and helpful in solving my problem.
Very timely. Thanks
Ryan did a good job setting up the new temporary user that will be starting on May 1st.
Ryan and Mike did a great job on getting this issue resolved.
Jim, night guy, was very helpful and the response was fast. Thank you Jim!!
Mike is a rock star.
Fast, quick service!
Nick, Erik and the OSG team went out of their way to install a new desktop so we could demo iRacing on Saturday!!!! Thanks, guys, you are the BEST!
Got the job done and even showed me how to “map drivers”. Thanks!
Excellent and fast service, as always.
Awesome as always!
Mark did a good job setting these new copiers up on the network and pushing them out to all the computers in Medinah
Ryan & Mark did a good job setting up these computers.
Thanks for getting me back in business!!
Mike Rocks!
Staff is always professional and helpful.
Mark Salah – was very helpful and took the time to listen to my explanation of the problem and he was able to resolve it. I had tried to get the issue fixed previously with other reps with no success.
Mike McGreevey has done an awesome job with this phishing and training campaign. Allison Norton did a great job of explaining how the training would work and helping us to pick the training that best fits our company.
Mike was very thorough and got us through it. Stayed on it!
Connor Burdge was extremely helpful
Very helpful. Very knowledgable. Very friendly.
Great staff to work with.
Representative kept in constant contact till issue was resolved
Christian is both professional and friendly -willing to explain things at level I understand. A rare but, welcome combination in tech community
Great work Kevin!
Nick was easy to work with.
Connor was great. Helpful, friendly and willing to do what was needed to help us resolve the issue.
Excellent service. Thank you for your timely responses.
Good Service as always.
Jeff and Christian always respond and handle all issues well.
Great assistance as always.
Ryan was great.
Jim was excellent! He found and fixed my problem immediately and with accuracy. Thank you Jim! I’m up and running again.
Great service as always
Great Service. Problem resolved
So courteous and professional.
Great service as always.
Ryan was professional, polite and extremely helpful.
Mark was very efficient.
Work was completed quickly and professionally.
Christian rocks!
Issue resolved with a lot of offline effort.
Mark is awesomeness personified
Great job
OH……MY……GOD OSG (Mark Salah) did in literally 30 seconds to a minute what our last IT company took hours to days to complete. I am so happy I want to cry.
Thank you for the fast prompt service.
Was very helpful.
Outstanding!!!
Mike does a great job.
Mike is a rock star.
Christian was very helpful and efficient and solved our printer scanning problem in no time!!
Prompt and efficient response.
Very helpful.
Job complete
Tech support is very responsive. Thank you.
The OSG tam continues to be a responsive team that understands customer urgency and is able to respond and close issues in lightning speed. Very fortunate to have this partner.
Always consistent and thorough service from OSG – thank you
Very fast to respond.
Great service
OSG is attentive and does follow up on issues timely.
Thank you so much for the quick response to getting a temporary virtual server up and running for us.
Great Professional and helpful.
Prompt courteous attention.
Issue resolved very quickly!
Mike does a great job of following up on requests and solving problems. He is a truly an asset to OSG
Dan investigated our issues thoroughly and resolved most of our problems. Great Work! We’ll need to have him back to do some more work. Thanks for squeezing in some time with Dan for us!
Thanks for handling so quickly.
Kevin did a great job and got my issue fixed very quickly.
Kevin was responsive and thorough in helping the new laptop set-up. Appreciated very much his professionalism to complete the work given my schedule.
Mark Rocks!
I had timely service and resolution… Thanks!
Resolved the issue in a jiffy.
Mike Rocks!
Like magic – my computer is running smooth! Thanks Connor!
Christian did a great job!
Quick , easy , and fast… thank you!
Chris was super accurate, efficient and helpful! A+++++
I was very impressed by the good service and the ability to determine the root cause of my problem along with the solution
Joel and Jim (on call) were great, thanks.
Mark did great
Nick was extremely helpful and got our switch set up quickly despite the fact that our documentation was not complete!
Excellent tactical and personal support for my computer changeover
Christian is always a great help & gets the issues taken care of in a timely fashion.
Thank you for being there when I wasn’t sure of what to do.
Excellent, fast and correct service
Mark and team ROCK
Outsource techs always do great work.
All of the team members I have dealt with to date have been very knowledgeable and friendly.
Quick response and even quicker solution!
Mark did a fabulous job setting up the new computer and walking me through everything today. Very quick response.
So far working out good for us! Specially the responses from Darrel are excellent and problems are resolved almost all the time in a shorter time span.
Jerry is fabulous! He has come out to my clinics several times, and always fixes our issues. He is very knowledgeable and always explains what he’s doing.
Jerry was extremely knowledgeable and very helpful! He was able to solve our issues promptly and efficiently.
Extremely helpful and professional, thank you.
Prompt Response & Top Notch Service