Thank you, John for completing my transition to the new computer effectively and efficiently.
Minimize downtime by leveraging IT help desk outsourcing to resolve IT issues quickly.
Why choose OSG for IT help desk services?
Consolidate Your Help Desk Needs
Fragmented helpdesk services can cause confusion when your team encounters user issues.
Who should they call for network support versus hardware support? How many invoices will your accounting team need to manage as a result?
We provide all the IT helpdesk services you need under one roof, so you only need to contact one vendor and pay one monthly invoice. This significantly simplifies your business operations.
Quick to Respond
Why wait for support when you need to get your business back online now? Our remote helpdesk services include after-hour support and a superior ticketing system at no additional cost.
Being able to reach our helpdesk team at any time ensures you are always open for business.
Whether you need to keep your chat bots working after-hours or process online payments, we’ve got you covered. Get the fast response time your business deserves.
Resolve Hardware and Software Issues
Even the best apps and devices on the market sometimes malfunction. Fortunately, help is always close at hand.
We offer a complete suite of service that keep your software and hardware running optimally, including:
Minimize System Downtime
Staying connected plays a crucial role in serving your customers, whether you serve them in-person or remotely. Connectivity affects everything from customer service chats to payment processing and employee remote access.
If your business experiences disruptions in service or connectivity, our support team will work quickly to:
Enhance Your First Line of Defense
When you choose OSG for managed IT services, cybersecurity is integrated with helpdesk services.
While helpdesk support is usually a reactive service, IT security should always prioritize proactive measures.
With this goal in mind, we provide the following integrated cybersecurity services:
Providing customized support to our business clients
Experts committed to resolving IT issues as quickly as possible
Professional certifications to widen our knowledge base
Choose an IT partner with wide-ranging helpdesk support capabilities.
We believe our clients should remain with our Chicago IT company because they want to, not because their contract forces them to.
Consequently, we make it as easy to leave as it is to come onboard. Clients enjoy a no-risk experience that includes:
We also complete daily, monthly and quarterly IT and satisfaction reviews. If there is a quality issue, we want to be the first to know so we can resolve it before it costs your business time, money or customer trust.
At OSG, we provide simplified helpdesk support services that are suitable for businesses with as few as 10 seats and as many as 150 seats.
This also illustrates the scalability of our services, so you can feel confident about growing with us. If necessary, you can even reduce your service needs in light of changes in the market or your business.
Whether you just need a help desk to tackle day-to-day IT issues or you’re looking for complete managed IT services, let OSG be your reliable partner.
Worried about making the switch? Our experienced professionals have simplified the onboarding process, so you can upgrade to better help desk support faster and easier.
To ensure a seamless transition to new managed helpdesk services, we complete the following tasks: