Chicago IT Helpdesk Services

Outsource your IT help desk for rapid resolutions to your most pressing IT issues.

Get Reliable IT Help Desk Services From Experienced Professionals

Minimize downtime by leveraging IT help desk outsourcing to resolve IT issues quickly.

Why choose OSG for IT help desk services?

  • Benefit from scalable IT helpdesk support services that grow alongside your business.
  • Pay no hidden fees or extra charges for travel time or after-hours technical support.
  • Enjoy peace of mind with our 100% money back guarantee and easy opt-out clause.
  • Consolidate your help desk support with a single vendor so your team always knows exactly who to call.

Get more info on our Chicago managed helpdesk services.

Outsource Solutions Group

IT Help Desk Services in Chicago

1730 Park Street, Suite 225
Naperville, IL 60563

Request a Quote: (855) 651-1418

Our Outsourced Help Desk Services At a Glance

Consolidate Your Help Desk Needs

Fragmented helpdesk services can cause confusion when your team encounters user issues

Who should they call for network support versus hardware support? How many invoices will your accounting team need to manage as a result?

We provide all the IT helpdesk services you need under one roof, so you only need to contact one vendor and pay one monthly invoice. This significantly simplifies your business operations.

Quick to Respond 

Why wait for support when you need to get your business back online now? Our remote helpdesk services include after-hour support and a superior ticketing system at no additional cost.

Being able to reach our helpdesk team at any time ensures you are always open for business. 

Whether you need to keep your chat bots working after-hours or process online payments, we’ve got you covered. Get the fast response time your business deserves.

Resolve Hardware and Software Issues

Even the best apps and devices on the market sometimes malfunction. Fortunately, help is always close at hand.

We offer a complete suite of service that keep your software and hardware running optimally, including:

  • Hardware and software troubleshooting
  • On-site technical solutions
  • Device patching
  • Software updating
  • IT asset management

Minimize System Downtime

Staying connected plays a crucial role in serving your customers, whether you serve them in-person or remotely. Connectivity affects everything from customer service chats to payment processing and employee remote access.

If your business experiences disruptions in service or connectivity, our support team will work quickly to:

  • Identify the affected components
  • Determine the cause of the outage
  • Deploy field technicians, if necessary
  • Resolve the issue remotely, if possible

Enhance Your First Line of Defense

When you choose OSG for managed IT services, cybersecurity is integrated with helpdesk services

While helpdesk support is usually a reactive service, IT security should always prioritize proactive measures.

With this goal in mind, we provide the following integrated cybersecurity services:

  • Firewall management
  • 24/7 system monitoring
  • Patch and update management
  • Remediation of potential threats
  • Access to secured service desk software

Why Clients Outsource IT Help Desk Services to OSG

23 Years

Providing customized support to our business clients

30+

Experts committed to resolving IT issues as quickly as possible

80+

Professional certifications to widen our knowledge base

Outsource Your IT Help Desk to OSG

Choose an IT partner with wide-ranging helpdesk support capabilities.

Helpdesk Services

Strong Commitment to the Highest Service Levels

We believe our clients should remain with our Chicago IT company because they want to, not because their contract forces them to.

Consequently, we make it as easy to leave as it is to come onboard. Clients enjoy a no-risk experience that includes:

  • All-in pricing with no surprise break-fix fees
  • Hassle-free, 100% money back guarantee
  • 90-day opt out clause
  • Integrated cybersecurity for managed services clients

We also complete daily, monthly and quarterly IT and satisfaction reviews. If there is a quality issue, we want to be the first to know so we can resolve it before it costs your business time, money or customer trust.

IT Helpdesk Support

Helpdesk Services Designed for Small to Medium Size Businesses

At OSG, we provide simplified helpdesk support services that are suitable for businesses with as few as 10 seats and as many as 150 seats.

This also illustrates the scalability of our services, so you can feel confident about growing with us. If necessary, you can even reduce your service needs in light of changes in the market or your business.

Whether you just need a help desk to tackle day-to-day IT issues or you’re looking for complete managed IT services, let OSG be your reliable partner.

managed helpdesk services

Comprehensive Onboarding Service

Worried about making the switch? Our experienced professionals have simplified the onboarding process, so you can upgrade to better help desk support faster and easier.

To ensure a seamless transition to new managed helpdesk services, we complete the following tasks:

  • Payment portal setup invitation
  • Confirmation of backup strategy
  • Inventory of equipment and software
  • Development of OSG vendor contact list
  • Organization and storing existing IT documentation