Call (630) 701-3393 to talk about our email security solution and how it keeps you safe against the largest threat facing modern businesses.
The technology landscape is constantly evolving. You need more from your Chicago IT support company than just someone who fixes computers. You need a Chicago IT partner who keeps you up-to-date.
A common concern that we hear from clients is that they need to move their Office 365 to a new tenant. Using Office 365…
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Spectrum Behavioral Health is a psychiatric outpatient organization with two office locations in New Lenox and Hinsdale, Illinois. With 20…
Read MoreOur Clients Tell A Pretty Good Story About Their Technology Solutions with Outsource IT Solutions Group.
Excellent!!
First class service. Rob stuck with the problem until it was solved.
Patrick was very patient.
Patrick was very patient and thorough in evaluating and resolving the issue regarding email.
Excellent!
Kevin was great to work with!
Great job!
Dan did an amazing job and communication was outstanding!
Thank you Rob!
Robert, was very patient with me and took his time to assist me with my problem which he corrected. Thank you Rob! Peter Lorusso, TLC Ingredients
Carrie is great!
Carrie help me on my problem and all working. She was great thanks!
Nick is always great!
Nick is always great to work with. He does a great job and answers all questions that may arise.
Tony did great job.
Tony did great job and solve the problem really quick.
She knows her stuff!! Much appreciated.
Carrie is very pleasant to speak with and personable. She understands frustration is able to work expeditiously and calmly to a resolution.
Robert was excellent!
Robert was excellent and got my downtown computer unfrozen in no time!
Jerry is very knowledgeable
Jerry is very knowledgeable in providing tech support; he does it with the utmost respect to the tech level of the client
Great group!
I think by now I have worked with the entire team. Always knowledgeable, easy to work with, and friendly. Great group.
Carrie was the BOMB!
Carrie was the BOMB! Had me up and going in no time!
IL your Techs are the BEST !
Every Time I have had an issue with anything here in Mundelein, IL your Techs are the BEST !
Great job!
Joel has done a great job helping me as I try to work from Florida.
5-STAR Customer Service!
Rob was prompt, knowledgable, engaging, and thorough. 5-STAR Customer Service!
Joel was great and handled my issue quickly
Joel was great and handled my issue quickly
Paul was very helpful and responsive today!!
Paul was very helpful and responsive today
Robert was very quick, and clear as to what needed to be done.
Robert was very quick, and clear as to what needed to be done.
Christian contacted me very quickly and already identified the source of my problem before he called
He solved my issue very efficiently.
Always helpful at Outsource Solutions Group.
There has not been a problem yet that they haven’t fixed. And they are incredibly proactive in making sure our software is up to date and that our computers are operating optimally.
Rob very nice
Rob very nice, and took time to button a bunch of things up!
Tony A was great!
Tony A was great! Very responsive!
Paul was very patient with my poor explanations of the issue
Paul was very patient with my poor explanations of the issue. Still, he managed to help me.
Christian was great
Christian was great. Quick and efficient.
Rob was very helpful
Rob was very helpful. Understood how to address the issue I was experiencing. Installed the application and would not end the call until he knew the request was fulfilled.
Christian is knowledgeable, thorough and professional.
Christian is knowledgeable, thorough and professional.
Carrie worked very diligently
Carrie worked very diligently to resolve my multiple issues with accessing my systems.
Great job by Kevin
Speedy and polite response and most importantly he solved the problem.
I LOVE OSG!!
Your service is fabulous
Paul was very responsive.
Paul was very responsive.
Kevin was very helpful!
He worked on the ticket until he found a way to link my home computer to the company network in order to print documents. He was patient and worked diligently until a solution was found. Thank you!
Carrie rocked!
Carrie rocked, she called and did it early so I was up and running when my official workday started!! I lost no time.
Good service!
Joel was extremely helpful and thorough, and was outstanding about communicating with me during the process of getting my issue resolved.
Great job!
Paul was quick, knowledgeable and has a great personality for working with people.
Everything is fast and high quality!
Joel is awesome
Friendly connect to the VPN.
Carrie was great – super friendly and patient in helping me connect to the VPN.
Carrie is the best!
Carrie was exactly who and what I needed to solve issue
Great Job!
Paul was very helpful!
Tony was great!
Tony was great and fixed my problem quickly.
Carrie was great!
Got me set up in no time and we were even able to giggle which is definitely needed in this time of craziness with COVID-19.
Kevin was a rock star!
Kevin was a rock star and went above and beyond to fix my issue.
Tony is cool!
Tony was a Rockstar!
Rob excellent works!
Rob took care of it within the hour!!!
Great help!
Tony did a great job today
Great job!
I was up and running in no time. Thanks Paul.
Thanks Den!
Dan was outstanding and spent many hours on a Saturday afternoon working to resolve my issue of lost files. After working with me initially for a long time, he did some research and contacted me again to try a file recovery program. He was friendly, patient, helpful, and professional.
Kevin was very helpful!
Kevin was very helpful and pleasant to work with.
Rob is the best!
Rob did a wonderful job of fixing the problem.
Rob took care of the issue
Rob took care of the issue right away and was very pleasant!
Tony was very helpful!
Tony was very helpful, resolved the issue quickly
Tony was very thorough!
Tony was very thorough, and quick. He understood what I needed and resolved super quick.
Quickly completed task!
Joel did a great job setting up the computer for a new employee.
Challenging task completed quickly!
You guys are awesome tech support!
Was very helpful!
Kevin took care of issue within the hour.
Tony nice job!
Tony is quick and good!
Thank-you Kevin!
Prompt and professional service. Kevin asked good questions, and was able to fix my printing issue promptly. 🙂
Kevin, nice job!
LOVE U ALL.
Rob was very helpful!
Rob was very helpful and added dymo label on my desk top.
Nice work Paul!
Quick response and correction!
Paul was very helpful!
Paul was very helpful and fixed the issue.
Nick is great!
Nick is great!
Christian is great to work with!
Christian is great to work with!
Fantastic job, Mike!
Mike did a fantastic job once again with resetting/updating network passwords.
Great job, Mike!
Mike did a great job with making sure all of our computers have XPS on them, so we have full functionality in AMS.
Thank you Tony!
Tony took control of new and old pc and transferred files very smoothly.
Martin Tayler, Veru Inc
Jackson solved my problem!
Jackson did a professional, efficient job of helping me convert an Excel file today. Solved my problem! Thank you.
Kerry is AMAZING!!!
Kerry is AMAZING!! Always fixes and always in a timely manner. Keep up the good work!!
Thank you so much Kerry!
I appreciate the prompt response especially on a weekend. Thank you so much Kerry!!!!
Kevin did a great job
Kevin did a great job in finding the problems and helping me navigate the system.
Were super!
No muss or fuss as always. Polite and friendly and down to business.
Work done Great!
Christian was helpful and patient with all my questions. Work done within the estimated one hour.
Great service!
Kevin provides great service!
Reasonably priced!
Their work is excellent and reasonably priced.
Very helpful!
Tony was very helpful and nice.
Christian was very helpful
Christian was very helpful.
Great job
Tony did a great job and was able to get this done quickly.
Kerry is very helpful
Kerry is very helpful.
Great job
Paul did a great job helping me reset a temp’s network password ASAP. We found out at the last minute at the end of the day.
Super helpful and friendly
Kerry was super helpful and friendly. Thanks!
Great Service
still great service
Thanks!
Between Tony (1/6/20) and Kevin (1/7/20) we found workarounds that allowed me to keep working AND diagnosed what appears to be equipment (not OSG) – related issues.
Very professional!
Very professional and took care of the issue rapidly.
I am grateful.
Got back to me late on a Thursday evening for which I am grateful.
Max was very helpful and professional!
Max was very helpful and professional! Did a very thorough job and made the whole process easy and stress free for us. We are very grateful!
Thank you!
Thank you to everyone who worked on the new copier issue while I was out of the office.
Very helpful and quick
Very helpful and quick
Mike M & Joel did a great job!
Mike M & Joel did a great job setting up these computers.
Very friendly and helpful!
Service technician was very friendly and helpful
Great job
Mike did a great job as usual.
Great Job!
Everyone we have ever worked with here has been great and they were again.
Kerry was super!
Kerry was super helpful as always. He helped me get my emails back on my phone which was not syncing correctly.
Thanks!!!
Tony answered my question promptly and professionally. Turns out it was human error on my part vs a computer issue! Thank you.
Great service!
Ryan was available and helpful, just what I needed.
Were great!
Both Tony and Kevin were great!
“jump onto”
OSG should make note of which machines they will not be able to “jump onto” so they do not attempt when trying to provide support. This includes machines that are connected at client offices which have firewalls preventing third party connections.
Respect Kevin
Kevin quickly and efficiently updated my AutoDesk software.
Perfect!
Always first rate and quick
Helpful and nice!
Paul was extremely helpful and nice!
Excellent task performance!
Max is awesome!!!
Mike M and Jeff L did a great job
Mike M and Jeff L did a great job setting up the new dimension reports to be emailed to me on a monthly basis.
Quick response with an effective solution.
Quick response with an effective solution.
Very thorough
Very thorough!!
Сompleting the requested service in a timely manner
OSG was very responsive in accommodating my schedule and completing the requested service in a timely manner.
Tony Ai is always beyond amazing.
He is polite and kind and SUPER knowledgeable and always figures out the answer. He will take extra time if needed and gets it done. He is an amazing tech and person and a fantastic member of your team!!! – Angela Maslanka – Clutch Global
Thanks!!
Max has always been very helpful and answered questions thoroughly when the need arose.
Quick to respond and resolved our issue
Kevin was great – very quick to respond and resolved our issue immediately. Thank you for the assistance.
Christian was great
Christian was great.
Very helpful and efficient
Very helpful and efficient.
Always great service!
Always great service!
Fast and complete service
Fast and complete service.
Joel did a great job
Joel did a great job of working on this for me.
Excellent people skills and tech knowledge
I requested for one problem to be fixed, and while I had him on the phone, asked if he could fix two other issues and he did so with no hesitation. Excellent people skills and tech knowledge.
Extremely friendly and helpful
Tony was extremely friendly and helpful; he ended up taking care of several other issues/questions I had in addition to the original request for help.
You all are the best
You all are the best – thank you!
OSG Support ALWAYS Rocks!!
OSG Support ALWAYS Rocks!!
Tony solved my problem quickly.
I did not have to wait for someone to help me; Tony and Kevin reached out to me right away. They actually had to wait for me. Tony solved my problem quickly.
Thank you Kerry!
Thank you Kerry! I appreciate your assistance – you responded very quickly and solved my problem quickly.
Rock Stars!
Joel is a rock star and was able to get my issue fixed quickly.
Chris is great.
Chris is great.
Support has been very helpful
The support from both in-house representatives and phone support have been very helpful. They have listened attentively in order to diagnose the problem and worked until the issue was resolved. I don’t speak the language but am always grateful the problem can be resolved!
Great Job!
Joel did a great job.
Excellent work Raul!
Excellent work from Raul, and a very quick response to my weekend call.
Done Quickly
Christian was able to get my request done quickly.
Great Job!
Ryan McQueen came and did a great job updating everything and helping me with a new program. Thank you
Patient
Kerry is always very helpful an patient with me! Thanks!
Keep up the good work
I’ve worked at large companies that have inhouse IT departments and OSG works faster, has better follow up and more courteous/smart techs. Keep up the good work
Worked Efficiently
Kevin Cook was easy to work with. He answered all my questions and worked efficiently.
Mike M and Joel did a great job
Mike M. & Joel did a great job working on the computers in both offices this month.
Thank you!
Tony was great with following through on getting this issue completed. Thank you!
Mike did a great job.
Mike did a great job with setting up the new switches, server, and the remaining 5 computers.
Kevin was very helpful and friendly
Kevin was very helpful and friendly
Very Helpful
Kevin jumped on the call immediately at my convenience because I was an hour early with Tony. Very helpful
Very Helpful
Max and Tony have been very helpful answering my questions regarding issues that have arose.
Best Tech Support Ever!
OSG has the best tech support ever. We will never switch from you. Past tech support failed miserably compared to you. Thanks for your constant availability to help us!
Was able to fix it with you guys in 1.5 hours!
Spent many hours over the weekend/week examining how to solve the issue. Was able to fix it with you guys in 1.5 hours! Very helpful.
Great Job
Ryan did a great job setting up Antoinette Hanes as a new user for Chicago.
Courteous and works with you
Tech support is always courteous and works with you until issue is resolved
Thank you!
Thank you for getting our remote users up and running again so quickly!
Prompt
Prompt return call. 5 minutes to resolve my issue.
Swift service
Great swift service. Thank you
Extremely Helpful
Tony was extremely helpful
Fast Resolution
Fast resolution with understanding of root cause
Polite and quick
Christian helped with a couple items today and each time very polite and quick to resolve, very much appreciated.
Resolution within the hour on a holiday!
I received a support number almost immediately and had a call/resolution within the hour on a holiday!
Ryan is Fantastic
Ryan is fantastic.
Quick Response
quick response, Max was able to pin point problem and told me what I needed to do..
Fast
Very fast response time
Menial Task, Support was great.
Took his time, menial task but support was great
Magnificent
Tony has responded several times to my service request and every time his customer service and knowledge of his craft has been magnificent.
Customer Service and Knowledgeable
Tony has responded several times to my service request and every time his customer service and knowledge of his craft has been magnificent.
nice and helpful
Always very nice and helpful. Not rushed.
Awesome Service
OSG service is awesome!
Very Helpful
Max was very helpful and took care of the problem within the hour.
Really appreciate the service.
Tony called me regarding my problem at exactly the time we agreed on. Really appreciate the service.
Fast and Friendly
Super fast and friendly service from extremely knowledgeable pros – very much appreciate you guys
Thank You!!
thank you for the great problem solving efforts! I am so happy to be back in business !!
Professional level of communication
I would like to thank you and commend your group for all the help your team has given me in finding a solution to our severe IT problems ever since we enlisted your expert team. I have appreciated the professional level of communication and reasonably quick response I have received throughout this process.
Everything went swimmingly
Everything went swimmingly. thanks much
Very Helpful
Tony was very helpful.
Solved My Issues Fast
Kevin is great.. solved my issues fast for me.
Did Not Give Up
Kevin did not give up and kept working at my issue with email until it was solved. Great job Kevin!
Great Service
Great Job!
Nick always does a great job!
My Experiences have been always been excellent
My Experiences have been always been excellent – All of your people are top notch and helpful.No matter who answers the phone it is a good experience !!
Give him a raise!
Kerry is always very pleasant and helpful. Give him a raise! 🙂
Mark was a Professional
Mark was professional and thorough.
Great job
Joel did a great job setting up the new email account.
Quick and to the Point
Communication was quick, responsive and to the point. Max Schroeder was an expert and went above and beyond to make sure the hard drive worked well. He deserves a raise!
Handled Quickly
I had an emergent issue which was handled quickly.
Very Helpful
Max was very helpful
Excellent Service
excellent service from Christian as always
Quickly Responded
Kerry responded to my concern very quickly.
Extremely Helpful
Max was extremely helpful and resolved my issue
Anas did a great job
Anas did a great job with helping me to reset 2 users network passwords.
Great Job
Max did a great job with helping me troubleshoot the Chicago phone system to get it back up and running.
Prompt and helpful!
Everyone at OSG are always prompt and helpful!
Very cordial and professional
Ryan did an incredible job solving this problem for me! Very cordial and professional throughout the process.
Willing to Problem Solve
Very helpful, willing to problem solve and handle curve balls. 🙂
Tony did a great job
Tony did a great job with helping recover a file that I accidentally saved over. He was able to quickly find the previous version and replace it in my user drive.
Very Knowledgeable
Kerry Marzo is very knowledgeable and very easy to work with.
Friendly, Polite, and Knowledgeable
The representative that helped me was wonderful! He was very friendly, polite, knowledgeable, personable, & fixed the problem I needed quickly. Thanks A lot!
Friendly and Professional
Christian was very friendly and professional. We are not super tech savy and he was extremely helpful in explaining what he was doing and how the program works. Highly satisfied
professional and quick help
It was a very professional and quick help. Thank you again.
Quick Service
Very knowledgeable and quick service.
Problem Solving
appreciate the problem solving and clarifying what is needed
Tony Was Terrific
Tony was terrific and resolved my issues with professional courtesy and good humor!
Excellent Service
Outsource Solutions Group has excellent service with positive results. Mark and Tony are great!!
Excellent Follow-up
Representative followed up with me twice – EXCELLENT!
Always Helpful and Courteous
Everyone at OSG is great…. They are always helpful and courteous – Thanks Everyone !!
Issue Resolved Fully
Thank you for working with me for so long to get this issue resolved fully. I really appreciate it and all the time spent with me with very constant follow up.
Resolved Quickly
The issue was resolved very quickly – thank you so much for your help!
Awesome
Max is awesome. Thanks
Quick Service
Quick service. Thank you!!
Service From Anywhere
No wait time while I was on the road. Much gratitude to Tony.
Got Pointers on Prevention
Very helpful. Got a few pointers as to how to prevent the issue from happening.
Quick
Quick and helpful resolution to my problem
Max is awesome
Max is awesome. He saved me so much time by showing a shortcut with pdf documents. He is The Best!!! Thank you!
Timely
Timely and appropriate response
Very responsive
Very responsive and resolved issue immediately.
Max was great
Max was great to work with
Good Job
ANAS TOOK CARE OF THE PROBLEM RIGHT AWAY, GOOD JOB!
Very helpful
Joel was very helpful and made sure the scanning function was working
Top Notch
As always your service reps are top notch and always give the possible service.
Truly appreciated!
I received great service from Anas today. Truly appreciated!
Always Helpful
OSG is always prompt and helpful
Great Job
Christian did a great job with helping with Lunar pages and getting our new Kamm website setup.
Job well done
The job was taken care of and well done.
Kind and patient
Kerry was very kind, patient and helpful!! Thank you
Responsive
Everyone at OSG is very responsive and helpful
Quick!
Joel was great! He was able to help us with our issue very quickly!
Very Helpful
Tony was very helpful and accomplished what I needed, setting up my new phone to accept emails.
Efficient
Max was fast, efficient and very nice.
Much Appreciated
Thank you so much to Kevin for helping me out on a weekend. It is very much appreciated!
Tony was great
Tony was great and checked and confirmed it was a suspicious link.
Thank you
I just wanted to say thank you for all of the support that OSG, particularly Drew, gave us during our new copier/printer installation this week. Drew definitely went above and beyond to help us and we really appreciate it.
Prompt
Christian was very prompt and helpful
Friendly
Tony was friendly and easy to work with.
Love OSG
One of my loves for OSG is that it’s always a customer at the other end to you guys. That’s not always true – not for tech people
Very Fast
Kerry was very helpful and kind when he called and we fixed my problem very fast. Thank you!!
Solved Quickly
Technician knew the problem, explained it to me, and cleared it. Everything was solved quickly.
Helpful
Ryan was very helpful & as always solved our issues
Excellent Job
Christian Williams did an excellent job resolving my issue. He communicated clearly and worked very efficiently.
Available Early
Jeff promptly fixed the issue. I am glad someone was available early (7:45 ET). Thank you.
Paul was great
Paul was great! Simplest reset to date. Thank you.
Professional and Precise
The service I received from the IT Tech, Kerry Marzo was very professional and precise. Very pleased!
A Real Professional
Mark was very efficient and knowledgeable. A real professional.
Great Job
Joel did a great job. He was patient and resourceful and resilient.
Solved My Problem!
Tony was great! Solved my problem and eased my anxiety!
Great Job Getting Computer To Work
Paul did a great job helping me with getting our conference room computer to work.
Helpful
Everyone was very helpful and prompt, thank you! -Debbie
Great Job
Everyone did a great job setting up the new HP computers in Medinah.
Big Help
Tony was a big help answering my questions about installing the BIOS update on my laptop.
Respectful
Ryan was so knowledgeable and respectful.
Quick
Ryan was quick to respond and fixed the problem perfectly.
Pleasure to work with
Tony Astrowski does a great job with email support on the Office 365 platform & is a pleasure to work with.
Faster than expectation
Mark did a good job with a complicated installment and got everyone required updated faster than expectation
Christian and Ryan ROCK!
YOU GUYS ARE THE BEST!!!! Christian and Ryan ROCK!
Quick
quick response. you guys rock
Helpful
Mark was very helpful.
Quick Response
response is quick
Awesome!
Nick is awesome!
Awesome
Ryan is awesome!
Helpful
Paul was extremely helpful.
Super Impressed!
Christian fixed something two others from our old company could not!! I’m super impressed!
Christian did a great job
Awesome service
OSG provides awesome service. We are very loyal customers!
Responsive
OSG has always been responsive, in a timely manner, and successful in resolving my IT issues.
Awesome as usual
Ryan was awesome as usual.
Super helpful
Jacob was super helpful – thank you!
Above and beyond
Always above and beyond
Professional and efficient
Kerry is professional and efficient. Very easy to work with.
Jim was great
Jim was great, very professional and knowledgeable.
Christian did a great job
Christian did a great job of helping me with my laptop. He is a rock star!
Kinda and very knowledgeable
Jacob was kind and very knowledgeable.
Helpful and courteous
Ryan was very helpful and courteous
Awesome as usual!
Kevin is awesome as usual!
Great job per usual
Mike did a great job per usual.
Thanks Ryan
Thanks Ryan for helping me out today. I greatly appreciate it. 🙂
I appreciate the effort
Ryan took the time to make sure that my issues were resolved correctly. I do appreciate his effort.
Christian figured out our network connection problem
Christian figured out our network connection problem, and figured out what was wrong with our phone system.
Ryan is always very helpful
Ryan is as always, very helpful with great response time.
Great job
Jacob did a great job.
Thoroughly pleased and impressed
My request was transferred expeditiously by Jerry, and Kevin handled the situation most professionally and efficiently. I was thoroughly pleased and impressed by Kevin’s attentive service.
Ryan is a rock star!
Ryan is a rock star! He was quick and did a great job helping me with checking to make sure my computer wasn’t infected with a virus.
Fast action on our behalf
We really appreciate Jerry’s fast action on our behalf.
Prompt and helpful
Ryan was very prompt and helpful!
Great job
Jerry has done a great job.
Mark did an OUTSTANDING job
It was a long day and Mark did an OUTSTANDING job meeting all of our needs in the midst of our chaos!
Professional and caring
Joel was great. Professional and caring.
Darrell Rocks!
Darrell rocks!
Mark worked very quickly
I thought it was going to take a long time to configure this equipment on the network. Mark did it very quickly.
Great response
Great response by both Chris and Christian!
Christian was extremely helpful
Christian was extremely helpful and now my computer works, thanks to him. I am very thankful and grateful.
Amazing support
Super great response time. Amazing support, very quick and courteous.
Fast and very professional
The service was fast and very professional.
Ryan saved us today!
Ryan saved us today!! He is awesome.
Thank you Jacob!
Thank you Jacob! You were very professional and a great trouble-shooter. 🙂
Ryan is a rock star
Ryan did a great job! He is a rock star.
Mark was fantastic
Mark was fantastic. He took care of every problem I threw at him. Thank you.
Fast turnaround
Fast turnaround and response time was excellent!
Thank you
Thank you Chris and Ryan for the quick response and solution!
Prompt response
Prompt response and great interaction.
They took that extra step to make sure I was taken care of.
The entire team was professional and very quick to make sure my issue was resolved. They made sure my issue was taken care of even after the fact of me notifying them it worked, meaning they took that extra step to make sure I was taken care of.
Helpful
Jacob was so helpful to us.
Excellent and professional!!
Ryan was excellent and professional!!
Outsource is so responsive
Outsource is so responsive – Jacob fixed the issue I was having with my email with ease!
I could not ask for more!
Jacob was knowledgeable, professional, polite and got my problem fixed quickly. I could not ask for more!
A+++
Jacob was extremely efficient and patient! A+++
Sometimes the answers are so easy
Sometimes the answers are so easy, I’m embarrassed. That said, I’m always made to feel that it’s ok – even if I should already know the solution.
Always outstanding.
Christian is always outstanding.
Always Awesome!
Christian is always awesome!
All did a great job
Kerry, Ryan, and Jacob all did a great job working on my laptop. Each one of them tried different things and listened when I told them what the previous person had done.
Ryan did a great job
Ryan did a great job with working with HP on getting Jennifer’s computer a new fan.
Excellent
Ryan is excellent.
Ryan rocks!
Ryan rocks! He was able to answer all of my questions quickly.
Mark was very helpful
Mark was very helpful and patient – he helped solve the problem given the Apple issues. Much appreciated and a great asset to your company – thank you.
Awesome!
You all at OSG are awesome!
Fast and efficient!
As always, courteous, fast and efficient!
Nice, professional service.
Nice, professional service.
Mark does a wonderful job!
Mark does a wonderful job!
Thanks!
Fast and friendly service as usual. Thanks!
Jeff did a great job
Jeff did a great job helping get the Chicago office up and running again while I was driving to the Chicago office.
Nick is thoughtful
Nick is thoughtful and cares.
Jacob was quick
Jacob was quick to look at my laptop and installed some necessary updates.
Jeff solved my issue right away
Jeff was very knowledgeable and solved my issue right away.
Responsive and effective
Very responsive and effective
Ryan and Mark did a great job
Both Ryan and Mark did a great job with this ticket.
Thank you Mark
Thank you Mark for getting this done so quickly!
Mark did a great job
Mark did a great job with making sure everything was completed.
Easy fix.
Easy fix. Thank you so much.
Thoroughly explained.
Everything was thoroughly explained.
Speedy and efficient
Speedy and efficient response times.
Problem solved!
The usual quick response and problem solved!
#1!
OSG is #1!
Very helpful
Christian is very helpful and always replies immediately.
Ryan is excellent
Ryan is excellent with getting the problem solved ASAP.
Great job!
Ryan does a great job!
Nice after-hours service
Nice after-hours service.
Solved to my satisfaction
Ryan resolved my problem and stayed on it until it was solved to my satisfaction.
Very efficient and helpful
Christian was very efficient and helpful in resolving my IT issue.
Nick and Allison did a great job
Nick and Allison did a great job. They got the info needed from our new software people to properly configure the server and completed this task under budget.
Prompt service
Thank you for the prompt service that appears to have corrected the problem.
Completed the install in less than 15 minutes
Ryan contacted me at the scheduled time and completed the install in less than 15 minutes.
Christian did a great job
Christian did a great job helping us disable the email account and move files for a terminated employee
Excellent job
Ryan did an excellent, thorough job correcting the issues I was having with Office.
Christian does excellent work.
Christian does excellent work. He knows what he is talking about, is very responsive and thorough.
Always helpful.
OSG is always helpful.
Came to my rescue.
As always, you came to my rescue.
Great to work with!
Joel and Mike have been great to work with!
Thanks Christian!
Thanks Christian!
Mike rocks!
Mike rocks!
Nick did a great job.
Our service guy Nick did a great job. Very nice personality to boot.
Extremely fast and professional!
Extremely fast and professional!
Thank you.
As always, great service. Thank you.
True professional
Ryan is a true professional.
Thanks for the help Kerry!
Thanks for the help Kerry!
Thanks Ryan!
Super helpful, thanks Ryan!
Did exactly what I needed.
Fantastic work. Did exactly what I needed.
Christian was awesome!
Christian was awesome!
Prompt Service
Thanks for the prompt service, Mark!
Christian did a great job
Christian did a great job with the Microsoft Audit and keeping me informed of what was going on.
Got me back in business.
Great, fast service as always. Got me “back in business” in less than 1 hr.
Timely
Very timely and willing to explain the issues or questions I had.
Dan is the man!
Dan is the man!
He went beyond the limits to help
Ryan was courteous, efficient and thorough. He went beyond the limits to help, and did.
Weekend Support
Working on a Sunday is an appreciated thing.
I really appreciate it.
Very prompt – did what he said he would do. Took time to explain. I really appreciate it.
Thanks Joel!
Joel quickly resolved my issue. Thanks Joel!
No one is better than Christian
Who’s better than Christian? Answer: no one.
Super helpful
You were super helpful and resolved my log-in problem. Also, you proactively called to check in when there was a delay due to more challenging issues ahead of me in the queue – I appreciated that!
Very nice techs
Very nice techs, knowledgeable and quick to respond and help!!
Knowledgeable and polite
Christian was great – on time, efficient, knowledgeable and polite!
Always goes above and beyond.
Jeff is always attentive in the tasks he works on. He always goes above and beyond.
Responsive
OSG is very responsive and gives us excellent service.
Always a pleasure to work with Dan.
Dan Klobnak is a great listener, that alone is a skill that cannot be taught. He listens to understand the full scope and never assumes. Far too many people make this mistake, but not Dan. This leads him to working towards the correct solution and not wasting time! It’s always a pleasure to work with Dan.
Terrific
Terrific customer assistance.
Christian is AWESOME!
Christian is AWESOME! Thanks!
Went above what was expected.
The OSG member went above what was expected on this install.
Very very happy.
Very very happy with the service at OSG. Ryan and Christian have gone FAR above the call of duty and really helped me out.
Thank you.
Outstanding, professional help. Thank you.
Christian solved it!
Strange problems crop up in our computers from time to time, and Christian solved it!
Thanks Mike
Thanks Mike for helping out and letting us know exactly what the issue was.
Thanks Jim, for helping!
Jim was a big help with looking at Bill’s computer after he clicked on something he should not have. Thanks Jim for helping!
Great, fast service.
Great, fast service.
Quick to resolve our issues.
You guys are so very quick to resolve our issues.
Mike did a great job.
As always, Mike did a great job.
Very helpful
Very helpful without making me feel like I did not know what I was doing.
Great job
Ryan always does such a great job.
Christian did great.
Christian did great. He continued to follow up with my internet problem. Thanks.
Problem resolved.
Christian attempted to remote into the server. After attempting a remote shutdown that didn’t work, a hard reboot did work. Problem resolved.
Helpful and nice
Ryan was extremely helpful and nice.
Proactive to correct my issue
Ryan was very quick and helpful to reply and be proactive to correct my issue.
Prompt and professional
I’ve never been disappointed with the promptness and professionalism at Outsource.
Thank you
Thank you for saving me!
Great service
Great service once again.
Simply the best!
Ryan and Christian are simply the best!
Professional and Helpful
Very professional and helpful.
Professional and Helpful
Very professional and helpful.
Resolved my problem
Expedient call back to resolve my problem.
Quick, Efficient and Thorough!
Quick, Efficient and Thorough!
Thank you OSG!
Problem resolved beautifully. Thank you OSG! 🙂
Timely and professional!
Great job, very timely and professional!
Pleasure to work with you.
Great service. Quick and friendly. Pleasure to work with you.
Quick response.
Very quick response and easy solutions.
Professional and personable.
I have spoken to Christian several times, he is professional and very personable and is always helpful to solve my computer issues.
Very helpful.
Ryan was very helpful and answered all of my questions.
Great job.
As always, Mike did a great job.
Efficient and professional.
Ryan is always very efficient in resolving my issue and very professional. Thank you!
Great service.
Great service as always!
A++++++
Jeff and the service team are A++++++
Awesome job.
Jeff did an awesome job resolving my issue quickly and completely.
Great job.
Mike did a great job with getting the two new firewalls installed in Medinah and Chicago.
Great job with helping me.
Ryan, Joel, and Christian all did a great job with helping me with this SO. It was a group effort and everything worked without any issues.
Above and beyond!
Christian is great, he always goes above and beyond!
We love OSG!
Christian is a wizard! It literally took him 15 seconds to fix the issue. We love OSG!
Personable and professional.
Christian is always a pleasure to receive assistance from. Personable and professional 🙂
Responsive to my issue.
Darrell was very responsive to my issue.
Outstanding, fast and responsive.
Outstanding, fast and responsive – Thanks Ryan & team.
Courteous and helpful.
The technicians are always very courteous and helpful.
Quick in getting our task completed.
Christian did a great job and was very quick in getting our task completed.
Very helpful!
Christian was once again very helpful!
Fixed my problem in minutes.
Just awesome. Fixed my problem in minutes. Thanks Nick!!
Fast and effective.
Christian Williams is awesome! He works fast and effective.
Take that extra step.
All of your representatives are polite and extremely attentive to my questions and take that extra step to make sure my concerns are addressed.
Amazing as always.
Amazing as always. Very knowledgeable and quick to provide a resolution. Christian is like a hero to our company at this point!
Prompt in responding to my needs.
Chris was very prompt in responding to my needs and resolving the issue.
Task completed quickly.
Jeff was able to get this task completed quickly while he was installing updates on the same computer.
Very understanding of our needs.
Dan was a nice, professional guy who was very understanding of our needs.
Always helpful.
Ryan is the best. Always helpful.
Quickly resolved issue.
Ryan is always great at helping me quickly to resolve my issue!
Christian did a fantastic job.
Christian did a fantastic job. He told me exactly what happened and how he was going to fix it. He did a great job.
Quick response.
Quick response – fixed the issue.
Solved my crisis.
Even with my poor explanation, my crisis was solved.
Resolved the issue in a prompt fashion.
I was walked through the entire trouble shooting process to resolve the issue in a prompt fashion.
Fixed the issue.
Quick response – fixed the issue.
Joel was a great help.
Joel was a great help with moving our printers and making sure not everyone had access to the new accounting printer.
Friendly, professional and fast.
Your technical advisers are always friendly, professional and fast.
Christian rocks.
Christian rocks. He is always more than awesome and gets the job done so quickly. We are all really big fans of him here.
Quick Response
Ryan responded quickly and followed up afterwards.
You guys do what you say you will do.
You guys do what you say you will do.
Always a pleasure.
Always a pleasure working with the OSG team!!!!!
Great support
Great support
Done in minutes
Your rep called back in about 10 minutes. He understood my problem, showed me how to fix it and I was all done in minutes.
Christian was great.
Christian was great.
Great job
Christian did a great job helping me with my Outlook search issue.
Jim is a rock star!
Jim is a rock star! We had issues with getting IE 11 and a new web based program to work on a laptop. He was able to figure out a work around and get them working.
Speedy response, and solution.
Speedy response, and solution. Much appreciated.
Christian did a great job
Christian did a great job with getting the eStatements program installed on all the necessary workstations in a short amount of time.
Nick is the best
Nick is the best
Very helpful
Ryan McQueen was very helpful in resolving my outlook issue. Very nice and friendly as well!
Great help and communicator
Christian Williams was a great help and communicator as he worked through the issues I had with my computer!
Jeff is awesome!
Jeff is awesome!
Prompt response.
Jim responded promptly to our needs!
Christian was GREAT.
Christian was GREAT.
Quick and effective solution.
Christian not only helped with the original problem but an additional one I discovered during the call. He provided a quick and effective solution.
Jeff does a good job.
Jeff does a good job.
Mike rocks…
Mike rocks when it comes to our monthly updates.
Helpful!
Helpful and quick.
Jim did a Great Job
Jim did a great job transferring all my data.
Perfect Support
Ryan M. was extremely helpful and technically adept. Fixed a number of issues with my new computer; completing set-up, helping set up VPN link, and answered numerous calls over a whole week. In the end everything was done to perfection. Thanks!
Thanks Christian!
Christian called for one thing and I ended up having him do several, and he did not mind at all.
Outstanding service ALWAYS
Outstanding service ALWAYS. Sincere thanks for always helping me “remotely”!!
Christian did a great job.
Christian did a great job.
Quick Service
Called on a Sunday and Mike took care of my problem very quickly.
Problem fixed!
Problem fixed!
Great Job!
Christian did a great job setting up our new user.
Thank you!
Very satisfied with solution to my problem. Ryan was very helpful in assisting me and. Very knowledgeable and patient. Thank you!
Professional
Mike McGreevey sets the standard for customer-client relationships. His superior knowledge, professionalism, and empathy ensure that the customer feels well taken care of and the problem is flawlessly fixed.
Helpful!
OSG is always helpful!
Christian is AWESOME!!!!
Christian is AWESOME!!!!
Awesome service!!
Awesome service!!
Very Helpful
Joel was very helpful.
Quick!
Joel was very helpful and quick. He resolved my issue in minutes.
Great Service
It was quick and easy. Tech guy was polite and efficient.
Great Team
Excellent, expedient, and complete service from OSG – great team.
You Rock!
Christian – You Rock!
Prompt and Successful Response
We appreciate the prompt and successful response to our accommodate our needs.
Excellent
Joel’s excellent service as always.
I’d Recommend!
I’d recommend Outsource based on all my service orders :0)
No Issues
Jerry did a great job. Set it up and completed when requested. No issues.
Great Job
Jeff did a great job working on the KnownBe4 training and all the issues we were having with it.
Ryan was Very Helpful!
Ryan was very helpful in getting this issue addressed quickly!
Fantastic Job
Christian did a fantastic job helping me resolve Bill’s Outlook issue.
Great Service
Great (and quick) service, as usual!
Excellent!
Excellent service level
Quick Resolution
Quick resolution to my problem.
Helpful and Friendly
Friendly. Knowledgeable. Helpful. Quick to respond.
Mike Rocks!
Mike Rocks!
Awesome!
Connor & Eric were AWESOME!
Thank You
Joel is the best! Thank you
Christian was Pleasant
Christian was pleasant. He was able to fix the problem really quick.
Christian did a Great Job
Christian did a great job figuring out what was going on quickly.
Thanks!
Thanks for the followup details.
Great to Work with
Connor was great to work with, I’d highly recommend him.
Great
Dan Klobnak was great in preparing, installing, implementing and troubleshooting the cutover to Office 365.
Easy Resolution
Quick and easy resolution.
Professional
Ryan was able to fix my computer issues, was very professional
Outstanding
Christian was outstanding!!
Knowledgeable
Very knowledgeable, efficient, and friendly!
Great Job
Did a great job in solving the problem.
Very Good Service
Met all expectations. Very good service.
Good Team
Very good team at Outsource!
Mike was Great
Mike was great – dove right into helping and was super friendly. Thanks!
Great Support
Great support
Quick to Have a Solution
Alex S. is always johnny on the spot when it comes to resolving our IT issues. Very knowledgeable and quick to have a solution.
Kevin Fixed the Issue
Kevin fixed the issue, very much appreciated!
Excellent Job
Christian Williams did an excellent job fixing my desk top Outlook issues.
Satisfied
Was very prompt with solving my problem. Continued to follow up with me to make sure that it didn’t return and that I was satisfied. 🙂
I Have Referred your Company
I have referred your company to several of my customers.
Great Job
Ryan did a great job.
Awesome
Ryan was awesome
Fast Service
Very fast service
Amazing
Amazing as always
Great Service
Jerry was fantastic. We are very happy with the great service.
Competent and Friendly
Alex is very competent and friendly.
Knowledgeable and Fast
Chris is very knowledgeable and fast
Solved!
Call answered and solved within 10 minutes.
Very Quick Response!
Thank you, very quick response!
Excellent!!
Excellent fast service!!
Have Gone Above and Beyond
I have worked with both Ryan McQueen and Christian Williams and they both have gone above and beyond to resolve any issue that had.
Mike Rocks!
Mike Rocks!
Helpful and Prompt
Connor was very helpful and prompt in taking care of my need.
Thank you!
Professional & fast. Thank you!
Great Job
Mike did a great job.
Jeff did a Great Job
Jeff did a great job on the backup report and email letting me know what was done.
Very Knowledgeable and Informative
Christian was very knowledgeable and informative.
Mark was Great!
Mark was great!
Thank You Jerry
Thank you Jerry for all of your help. I greatly appreciate it.
Work was Completed Immediately
Work was completed immediately.
Connor Performed Task Perfectly
Connor performed task perfectly as he always does.
Very Timely
Outsource is very timely and overcomes issues to fix problems. Communication for OSG is very good.
Mike Rocks!
Mike Rocks!
Christian Rocked
Christian rocked
Fast & Friendly!
Fast & friendly!
Very Helpful
Very helpful and knowledgable
Knowledgeable
Dan is always knowledgeable and helpful.
Awesome!
You guys are awesome!
Excellent Job
Jim did an excellent job on the server re-org. It is organized and all on 1 rack now. Everything is zip tied and easy accessible. Thank you!
Christian is great!!!
Christian is great!!!
Thank you Mark!
Thank you Mark!
Awesome
Ryan McQueen was awesome
Very Helpful
Very helpful – especially with follow-up guidelines.
Very Nice and Helpful
Ryan was very nice and very helpful. When the problem happened again, he quickly responded to my email.
Good service!
Good service!
Perfect
Both Eric and Chris were perfect about this. And we very quickly got this solved. Phew!
Great Job as Usual
Mike did a great job as usual.
Great Job!
Ryan did a great job.
Thank You
Thank you Connor
Helped in a Timely Manner
Kevin contacted me in a very timely manner & when I wasn’t available by phone followed up promptly via email. He was able to help me resolve my problem in just a couple of minutes!!
Very Professional
Call was handled very well, tech was very professional and knowledgeable.
Pleasant to Work With
Mike McGreevy as always is very pleasant to work with and did a good job of increasing the security posture of our server.
Ryan did a great job
Ryan did a great job with making sure that the two names were removed from our Global Distribution list.
Thanks!
Nick brought us a spare switch to replace our equipment that failed. Thank goodness OSG had a copy of the configuration for that switch. It was a little out of date, but Nick worked through the ports with me to verify what currently needed for each port on the spare.
Issue resolved promptly
Issue resolved promptly
Always so polite and timely!
Christian Rocks! Always so polite and timely 🙂
Great Job
Ryan did a great job.
Awesome
Christian was awesome.
Nick was very helpful
Nick was very helpful with getting the changes and information our new phone vendor needed.
Thank you very much!
Great service. Very excellent follow up and knowledge customer service reps Thank you very much for your help!
Very Helpful
Your account representatives were very knowledgeable and helpful in solving my problem.
Thanks
Very timely. Thanks
Good Job
Ryan did a good job setting up the new temporary user that will be starting on May 1st.
Issue resolved
Ryan and Mike did a great job on getting this issue resolved.
Thank you Jim!!
Jim, night guy, was very helpful and the response was fast. Thank you Jim!!
Mike is a rock star.
Mike is a rock star.
Fast, quick service!
Fast, quick service!
You are the BEST!
Nick, Erik and the OSG team went out of their way to install a new desktop so we could demo iRacing on Saturday!!!! Thanks, guys, you are the BEST!
Got the job done
Got the job done and even showed me how to “map drivers”. Thanks!
Excellent
Excellent and fast service, as always.
Awesome!
Awesome as always!
Mark did a good job
Mark did a good job setting these new copiers up on the network and pushing them out to all the computers in Medinah
Good Job
Ryan & Mark did a good job setting up these computers.
Thanks!
Thanks for getting me back in business!!
Mike Rocks!
Mike Rocks!
Professional and Helpful
Staff is always professional and helpful.
Very Helpful
Mark Salah – was very helpful and took the time to listen to my explanation of the problem and he was able to resolve it. I had tried to get the issue fixed previously with other reps with no success.
Awesome Job
Mike McGreevey has done an awesome job with this phishing and training campaign. Allison Norton did a great job of explaining how the training would work and helping us to pick the training that best fits our company.
Very Thorough
Mike was very thorough and got us through it. Stayed on it!
Extremely Helpful
Connor Burdge was extremely helpful
Very Helpful
Very helpful. Very knowledgable. Very friendly.
Great Staff
Great staff to work with.
Representative kept in Constant Contact
Representative kept in constant contact till issue was resolved
Christian is both Professional and Friendly
Christian is both professional and friendly -willing to explain things at level I understand. A rare but, welcome combination in tech community
Great work Kevin!
Great work Kevin!
Easy to Work with
Nick was easy to work with.
Connor was Great
Connor was great. Helpful, friendly and willing to do what was needed to help us resolve the issue.
Excellent Service
Excellent service. Thank you for your timely responses.
Good Service
Good Service as always.
Always Respond
Jeff and Christian always respond and handle all issues well.
Great Assistance
Great assistance as always.
Ryan was Great
Ryan was great.
Jim was excellent!
Jim was excellent! He found and fixed my problem immediately and with accuracy. Thank you Jim! I’m up and running again.
Great service as always
Great service as always
Great Service
Great Service. Problem resolved
Courteous and Professional
So courteous and professional.
Great Service
Great service as always.
Ryan was Professional
Ryan was professional, polite and extremely helpful.
Very Efficient
Mark was very efficient.
Completed Quickly and Professionally
Work was completed quickly and professionally.
Christian rocks!
Christian rocks!
Issue Resolved
Issue resolved with a lot of offline effort.
Awesomeness Personified
Mark is awesomeness personified
Great job
Great job
I am so happy I want to cry
OH……MY……GOD OSG (Mark Salah) did in literally 30 seconds to a minute what our last IT company took hours to days to complete. I am so happy I want to cry.
Thank you
Thank you for the fast prompt service.
Helpful
Was very helpful.
Outstanding!!!
Outstanding!!!
Great Job!
Mike does a great job.
Mike is a rock star
Mike is a rock star.
Christian was very helpful
Christian was very helpful and efficient and solved our printer scanning problem in no time!!
Prompt and Efficient
Prompt and efficient response.
Very Helpful
Very helpful.
Job Complete
Job complete
Thank You
Tech support is very responsive. Thank you.
Very Fortunate to have this Partner
The OSG tam continues to be a responsive team that understands customer urgency and is able to respond and close issues in lightning speed. Very fortunate to have this partner.
Always Consistent
Always consistent and thorough service from OSG – thank you
Very Fast
Very fast to respond.
Great Service
Great service
OSG is Attentive
OSG is attentive and does follow up on issues timely.
Quick Response
Thank you so much for the quick response to getting a temporary virtual server up and running for us.
Professional
Great Professional and helpful.
Prompt courteous attention.
Prompt courteous attention.
Issue Resolved!
Issue resolved very quickly!
Truly an Asset to OSG
Mike does a great job of following up on requests and solving problems. He is a truly an asset to OSG
Great Work!
Dan investigated our issues thoroughly and resolved most of our problems. Great Work! We’ll need to have him back to do some more work. Thanks for squeezing in some time with Dan for us!
Thanks!
Thanks for handling so quickly.
Issue Fixed Very Quickly
Kevin did a great job and got my issue fixed very quickly.
Appreciated very much his professionalism
Kevin was responsive and thorough in helping the new laptop set-up. Appreciated very much his professionalism to complete the work given my schedule.
Mark Rocks!
Mark Rocks!
Timely Service
I had timely service and resolution… Thanks!
Issue Resolved
Resolved the issue in a jiffy.
Mike Rocks!
Mike Rocks!
Like Magic
Like magic – my computer is running smooth! Thanks Connor!
Great Job!
Christian did a great job!
Thank You!
Quick , easy , and fast… thank you!
A+++++
Chris was super accurate, efficient and helpful! A+++++
I was very Impressed
I was very impressed by the good service and the ability to determine the root cause of my problem along with the solution
Joel and Jim were Great
Joel and Jim (on call) were great, thanks.
Mark did great
Mark did great
Nick was extremely helpful
Nick was extremely helpful and got our switch set up quickly despite the fact that our documentation was not complete!
Excellent Support
Excellent tactical and personal support for my computer changeover
Christian is Great
Christian is always a great help & gets the issues taken care of in a timely fashion.
Thank You
Thank you for being there when I wasn’t sure of what to do.
Excellent Service
Excellent, fast and correct service
Mark and team ROCK
Mark and team ROCK
Great Work
Outsource techs always do great work.
Knowledgeable and Friendly
All of the team members I have dealt with to date have been very knowledgeable and friendly.
Quick response
Quick response and even quicker solution!
Very Quick Response
Mark did a fabulous job setting up the new computer and walking me through everything today. Very quick response.
Problems are solved in a shorter time span
So far working out good for us! Specially the responses from Darrel are excellent and problems are resolved almost all the time in a shorter time span.
Jerry is fabulous!
Jerry is fabulous! He has come out to my clinics several times, and always fixes our issues. He is very knowledgeable and always explains what he’s doing.
Very Helpful
Jerry was extremely knowledgeable and very helpful! He was able to solve our issues promptly and efficiently.
Helpful and Professional
Extremely helpful and professional, thank you.
Top Notch
Prompt Response & Top Notch Service
