I really appreciate Kevin's fast action and solution to fix our problem.
I really appreciate Kevin's fast action and solution to fix our problem.
No service call needed a second time. Rob took care of all on first call!
Tony killed it today - Not only did he help me with the MS-Word issue, but also helped with two other items. A job well done.
Tony A. is the best. He always takes care of the issue at hand and still goes above and beyond if he finds something else. Thank you.
Great follow up on Rob's part to connect when I could work on it. He corrected the issue we were experiencing.
Joel answered my questions regarding email alerts ... Joel is always very patient, professional and knowledgeable.
Fantastic job, was able to find a stable permanent solution.
Mike helped me and walked me through what to do, and with patience and kindness.
Rob was great - very thorough and knowledgeable.
Joel was very professional in achieving positive results. He promptly pursued solving my problems and was easy to work with over the phone.
Robert is always very knowledgeable and helpful. Thank you!
Thank you for resetting my password so quickly Joel. Email was sent to Brian and within 10 minutes my password was changed.
John is great! Very helpful and follows up.
Robert was professional … and made additional suggestions that can be shared to the team to help others that may come across similar issues.
Tony was courteous and expeditious.
Kevin took care of the problem of scanning quickly and is working fine.
Kevin was great at communicating the problem and how he was going to fix it! As well as quick to figure out the problem to start.
Nick is great to work with.
Joel was very patient and helpful.
Kevin was extremely patient and helpful. He didn't give up until the issue with my Iphone work mail was resolved.
OSG does a thorough job and looks at all related issues.
Thank you so much for resolving my file issue so quickly!
Kevin was super quick and was great solving my issue. Thx, Kevin!!!
Robert was great to talk to, and a huge help! My fav!
Tony is a very talented and patient gentleman. He is a pleasure to work with.
Christian is fantastic - prompt, polite and knowledgeable.
Joel was very helpful and polite.
Nick did an awesome job very quickly -- and fixed the problem!
Kevin, Robert, and so many, many others have always been so good with a technically challenged person ... their expertise is appreciated.
Joel did a great job.
Tony was great and was able to resolve my issue.
Tony did a great job with his handling and explanations.
Great response time and patience!!
Joel went far above and beyond helping … with this service request … He's very knowledgeable and works very hard to complete our requests.
Rob always goes above and beyond to help me with IT issues.
Every service rep I have worked with has been outstanding - friendly, patient, helpful, and thorough.
Kevin has patience and listened to my problem. Glad he's on our team! Great asset to OSG!
Tony is always great to work with and pinpoints the issue quickly and efficiently.
Nick was on it and worked with Microsoft to get the issue fixed, it was great!
Kevin and the service team are AWESOME!!!! Thanks to Allison, too!
Tony handled my problem professionally and timely.
Rob was very knowledgeable and helpful
Joel is very helpful and knowledgeable. Always ready to help when needed.
Robert really tried everything to resolve my computer issues! I appreciated his time and effort.
Paul was able to resolve my issue very quickly.
Tony is a pro and I appreciate his timely assistance.
Christian always works quickly to complete our tasks and has great communication.
As always Dan helps pull a rabbit out of a hat. We have battled with this server for a month and he was able to resolve the issue for us. Great work!
Had timely response from Kevin and my problem was solved with a good explanation.
Tony is a wiz and a great guy to work with....Always helpful.
Thanks for everything, Carrie!
Christian is always a pleasure to work with.
Kevin did a great job and explained why the issue happened. He also set up an icon so if the issue happens again, I can correct it.
Tony was very helpful and friendly on the phone. He quickly resolved our issue and got us up and running. We greatly appreciate his help!
Rob was great, as always.
Christian is always thorough and professional.
Robert was very helpful. He was very knowledgeable regarding IT security matters. He also stayed on task well.
Joel is excellent and efficient and solved both of my issues.
Kevin was awesome, spotted something else and fixed that too!
Tony did a great job!
Kevin was knowledgeable and thorough. He made sure I had everything I needed to use this laptop at home for work.
Carrie was unbelievably helpful, knowledgeable, and a pleasure to work with!
Christian is pleasant and easy to work with.
Carrie was great!
Reoccurring issues coupled with my tech ignorance I am sure were trying for Paul. He was kind, professional and very focused on getting this to work—-which he did!
Jerry has been wonderful! he is so helpful, patient and knowledgeable! He is an asset to us!
Tony did an awesome job... it took us a while to test this with Jim, so it falls on us that this took a few extra days. No fault of Tony....
Rob did a great job for me. He solved my issue in less than 10 seconds!
Tony was great help in resolving my problem!
Kevin was, as always, very professional and helpful!
Super friendly and easy to work with!
Tony is patient, competent, and thorough, as well as a very pleasant operating manner.
Kevin quickly took care of my issue & I am back working!
Robert did a fantastic job in assisting me today. I am so technically challenged and not only did he address my needs he also provided confidence and support that went beyond just providing the service requested.
Mike was amazing-called me to fix an issue after 10pm EST- He patiently explained what was going to be done & he unfroze my laptop.
Rick was very grateful for all of Tony's assistance. He would not have been able to connect without him.
Carrie is great.
Robert is a great addition to your team. He's helped us with several issues over the last few months and he's very knowledgeable.
Joel is very knowledgeable as well as helpful. He was able to fix the issue within minutes. Thank you!
Kevin was very helpful and solved my problem very quickly and professionally. Thank you.
Joel was great. Set up computer quickly, showed me different options and was easy to work with. Great service and extremely knowledgeable.
Today, we’d like to congratulate our president, Don Sofolo, in his latest achievement. Itasca Bank & Trust Co. recently elected Don as their newest director.
Don founded Outsource IT Solutions Group, Inc. in 1998 to create cost-efficient IT systems and solutions to assist small and medium-sized businesses’ growth through technology. His well-versed knowledge from holding multiple certifications and years of hands-on experience in the industry has allowed OSG to grow into one of the most successful IT service providers in the Chicagoland area. Don now extends his knowledge to Itasca Bank & Trust Co.’s board of directors.
As a valued partner to Itasca Bank & Trust Co. since 2002, his admiration for the bank’s dedication to the local community and commitment to quality service led him to acquire his new role.
Itasca Bank & Trust Co. president, Jim Mensching, expresses his appreciation for Don’s newest contribution to the bank: “Not only does Don bring experience as a successful business owner, he brings an incredible amount of knowledge about technology that we can use to keep our product offerings competitive and secure.”
Itasca Bank & Trust Co., founded in 1948, is a privately-held, full-service community bank. The bank’s long-term success is due to the co-founder, Glenn Mensching’s, gracious mindset. As described by an employee: “Most bankers lend money to projects; Mr. Mensching makes loans to people.”
For more information, refer to the press release below.
Don Sofolo Elected to the Itasca Bank & Trust Co. Board of Directors
The Itasca Bank & Trust Co. Board of Directors recently elected Don Sofolo as Director of Itasca Bank & Trust Co. He is President of Outsource IT Solutions Group, Inc. (OSG), Naperville, Illinois. OSG is an enterprise systems integration, managed services, and network infrastructure consulting firm which has served the greater Chicagoland area since 1998. His company helps businesses of all sizes manage their technology implementation according to best practices and for the greatest return on investment.
Sofolo has worked closely with Itasca Bank & Trust Co. since 2002 and admires the Bank’s dedication to the local community and commitment to quality service. “Not only does Don bring experience as a successful business owner, he brings an incredible amount of knowledge about technology that we can use to keep our product offerings competitive and secure,” said Jim Mensching, President.
Itasca Bank & Trust Co., founded in 1948, is a privately-held, full-service community bank with locations in Itasca and Roselle with assets of $475 million. The other eight Bank Directors include Jack Mensching, Chairman, Jim Mensching, Cal Koeppel, Richard Soukup, Scott Metzler, Dr. Roy Scheck, Robin VanCastle and James Wade.
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