Thank you, John for completing my transition to the new computer effectively and efficiently.
Thank you, John for completing my transition to the new computer effectively and efficiently.
Nick has great knowledge and is very pleasant to work with.
OSG is always outstanding. Rob did a fantastic job with our recent problems. He has wonderful follow-through.
Kevin did an awesome job. Quick to help too!!
Wonderful help Adrian! You understood what the problem was and assisted us. Thank you!
Nick was very patient and helpful.
John found and fixed the problem quickly. Couldn't be happier.
We love outsource. Friendliest and most motivated tech help I've ever dealt with. Always leave my session with a solution.
Jerry was fast and professional.
Great service and knowledgeable representative (Tony).
Christian was of tremendous help in providing me guidance based on my situation and questions
Kevin was courteous with me and solved my problem...All of your associates have been a pleasure to work with.
Robert was outstanding. Fixed the issue quickly and more importantly solved the issue correctly.
Joel is fantastic!
Rob is the best! Thank You!
Tony had to reinstall Team on my computer and it was taken care of in no time.
Mike is amazing. He is knowledgeable, fast, efficient and looks beyond the task at hand to make sure everything is fully functional and all our needs are met.
Dan R is always around to help with tech stuff … Even if it is an easy fix … he never makes someone feel bad about it. He is so nice and willing to help.
Rob went above and beyond to serve me late on a Friday afternoon … He was upbeat the entire time and committed to resolving the issue for me.
Christian is amazing and patient!
Tony is always so patient and nice.
Jerry's work, as always, is excellent. He does a great job communicating status, issues, and solutions.
Christian was great very fast and professional
Joel did a great job helping me with my issue. He was very knowledgeable and professional in his approach.
Robert is the best! Thanks for the assistance.
Tony gave me a call exactly as scheduled and quickly worked through my technical support. He did a great job communicating throughout the process.
In addition to 'fixes' and 'updates', Tony takes the time to explain 'why' things need doing by the user and the benefits behind them.
Outsource is always super reliable and professional.
Tony is great and deserves a raise!
John went above and beyond, being helpful and explaining what was happening. Great service as usual.
John took care of my issues very quickly. He always does a great job.
Christian was great - super helpful!
OSG rep was friendly, knowledgeable and performed the work above satisfaction.
Rob was great in providing instructions. Thank you Rob!
They promptly solved this issue promptly and restored document which was great.
He was on time and finished on one day, when two days were allotted for this project. Also, gave his email if anyone had any issues with their new computers.
Kevin was very efficient and professional
I greatly appreciate Robert's fast action on my request.
Many thanks to Jackson for quick response & clear communication while resolving this issue the same day we reported.
My issue was resolved promptly.
Thanks for the easy to understand response
Thanks to Joel for his rapid help.
Tony, Thank you very much for great service.
OSG provides great service.
Thanks, Rob & Support Team!!!! Stellar as USUAL!!!!
Tony was great! He spent a lot of time working on getting my issue resolved and didn't give up until he got it working again. He's very tenacious!
I really appreciate Kevin's fast action and solution to fix our problem.
No service call needed a second time. Rob took care of all on first call!
Tony killed it today - Not only did he help me with the MS-Word issue, but also helped with two other items. A job well done.
Tony A. is the best. He always takes care of the issue at hand and still goes above and beyond if he finds something else. Thank you.
Great follow up on Rob's part to connect when I could work on it. He corrected the issue we were experiencing.
Joel answered my questions regarding email alerts ... Joel is always very patient, professional and knowledgeable.
Fantastic job, was able to find a stable permanent solution.
Mike helped me and walked me through what to do, and with patience and kindness.
Rob was great - very thorough and knowledgeable.
Joel was very professional in achieving positive results. He promptly pursued solving my problems and was easy to work with over the phone.
Robert is always very knowledgeable and helpful. Thank you!
Thank you for resetting my password so quickly Joel. Email was sent to Brian and within 10 minutes my password was changed.
John is great! Very helpful and follows up.
Robert was professional … and made additional suggestions that can be shared to the team to help others that may come across similar issues.
Tony was courteous and expeditious.
Kevin took care of the problem of scanning quickly and is working fine.
Kevin was great at communicating the problem and how he was going to fix it! As well as quick to figure out the problem to start.
Nick is great to work with.
Joel was very patient and helpful.
Kevin was extremely patient and helpful. He didn't give up until the issue with my Iphone work mail was resolved.
OSG does a thorough job and looks at all related issues.
Thank you so much for resolving my file issue so quickly!
Kevin was super quick and was great solving my issue. Thx, Kevin!!!
Robert was great to talk to, and a huge help! My fav!
Tony is a very talented and patient gentleman. He is a pleasure to work with.
Christian is fantastic - prompt, polite and knowledgeable.
Joel was very helpful and polite.
Nick did an awesome job very quickly -- and fixed the problem!
Kevin, Robert, and so many, many others have always been so good with a technically challenged person ... their expertise is appreciated.
Joel did a great job.
Tony was great and was able to resolve my issue.
Tony did a great job with his handling and explanations.
Great response time and patience!!
Joel went far above and beyond helping … with this service request … He's very knowledgeable and works very hard to complete our requests.
Rob always goes above and beyond to help me with IT issues.
Every service rep I have worked with has been outstanding - friendly, patient, helpful, and thorough.
Kevin has patience and listened to my problem. Glad he's on our team! Great asset to OSG!
Tony is always great to work with and pinpoints the issue quickly and efficiently.
Nick was on it and worked with Microsoft to get the issue fixed, it was great!
Kevin and the service team are AWESOME!!!! Thanks to Allison, too!
Tony handled my problem professionally and timely.
Rob was very knowledgeable and helpful
Joel is very helpful and knowledgeable. Always ready to help when needed.
Robert really tried everything to resolve my computer issues! I appreciated his time and effort.
Paul was able to resolve my issue very quickly.
Tony is a pro and I appreciate his timely assistance.
Christian always works quickly to complete our tasks and has great communication.
As always Dan helps pull a rabbit out of a hat. We have battled with this server for a month and he was able to resolve the issue for us. Great work!
Had timely response from Kevin and my problem was solved with a good explanation.
Tony is a wiz and a great guy to work with....Always helpful.
Thanks for everything, Carrie!
Christian is always a pleasure to work with.
Kevin did a great job and explained why the issue happened. He also set up an icon so if the issue happens again, I can correct it.
Tony was very helpful and friendly on the phone. He quickly resolved our issue and got us up and running. We greatly appreciate his help!
Rob was great, as always.
Christian is always thorough and professional.
Robert was very helpful. He was very knowledgeable regarding IT security matters. He also stayed on task well.
Joel is excellent and efficient and solved both of my issues.
Kevin was awesome, spotted something else and fixed that too!
Tony did a great job!
Kevin was knowledgeable and thorough. He made sure I had everything I needed to use this laptop at home for work.
Carrie was unbelievably helpful, knowledgeable, and a pleasure to work with!
Christian is pleasant and easy to work with.
Carrie was great!
Reoccurring issues coupled with my tech ignorance I am sure were trying for Paul. He was kind, professional and very focused on getting this to work—-which he did!
Jerry has been wonderful! he is so helpful, patient and knowledgeable! He is an asset to us!
Tony did an awesome job... it took us a while to test this with Jim, so it falls on us that this took a few extra days. No fault of Tony....
Rob did a great job for me. He solved my issue in less than 10 seconds!
Tony was great help in resolving my problem!
Kevin was, as always, very professional and helpful!
Super friendly and easy to work with!
Tony is patient, competent, and thorough, as well as a very pleasant operating manner.
Kevin quickly took care of my issue & I am back working!
Robert did a fantastic job in assisting me today. I am so technically challenged and not only did he address my needs he also provided confidence and support that went beyond just providing the service requested.
Mike was amazing-called me to fix an issue after 10pm EST- He patiently explained what was going to be done & he unfroze my laptop.
Rick was very grateful for all of Tony's assistance. He would not have been able to connect without him.
Carrie is great.
Robert is a great addition to your team. He's helped us with several issues over the last few months and he's very knowledgeable.
Joel is very knowledgeable as well as helpful. He was able to fix the issue within minutes. Thank you!
Kevin was very helpful and solved my problem very quickly and professionally. Thank you.
Joel was great. Set up computer quickly, showed me different options and was easy to work with. Great service and extremely knowledgeable.
Small businesses need to take cyber security seriously, preventing lapses or weak points that could lead to major data breaches or attacks.
Modern technology is rapidly changing the landscape for small businesses. Small companies can now do more and have a far greater reach, but they are also faced with bigger security concerns. What once was a big company issue is now a concern for small businesses as well. Some small businesses get caught into an assumption that security breaches only impact big companies, but hacks, ransoms and malware threaten companies of all sizes.
Small- and medium-sized companies are being attacked at an increasing rate. The average cost of damage from theft, hacking and data loss increased from over $879k to $1mil, according to the Ponemon Institute. This has forced small businesses to spend more each year with a projected spend of $21.2 billion by 2021. Security has become a major small business concern.
Tech security is a vital need for small business, but not all companies can afford a full IT department. Small businesses that need additional tech support to cover the various aspects of their company. From firewalls and email to endpoints, top professionals should be keeping your business safe. Cybercriminals are becoming more sophisticated in their approaches, often tricking your employees into clicking on links or opening attachments that help them enter in a back door. Only the best software, updated devices and best practices for your employees will help reduce the risks of a breach. No matter what industry you are in, keeping your data, profiles and customers safe should be a top priority.
The traditional solutions are no longer good enough. In order to protect your business and customers, you will want to outsource tech support. By hiring an IT managed services company, you will have access to top professionals round-the-clock without paying for a full-time team. You want the expertise and niche talents that a full team can offer.
Remember, your losses will go beyond the cost of recovery. You will have downtime that could cause major disruptions in your business and will impact how your customers trust your company. You could face governmental fines or settlements to cover customer loss. Your business could face investigations, digital forensics sweeps and more that would hinder work and become a huge time drag for you. Most businesses (60%) fail within 6 months of a data breach because the cost is too much to handle.
A preventative approach to cyber security will be more valuable than just a response (though you want a response plan as well). Part of preventing those breaches is going to be in proper training for your employees. An estimated 54% of data breaches are the result of negligence on the part of an employee or contractor, according to a Ponemon study. Starting with good training and best practices will help reduce breaches due to error. A tech company should make necessary updates to your equipment and software to ensure you are protected against malware and virus attacks as much as possible. Backups should also be in place in case of a system breach, protecting you against lost data.
The right IT team will audit your company to find weak points and make reasonable suggestions for change. Having those honest conversations with your customers about potential risks can help protect both you and them. Being straightforward will help increase the trust and improve how customers treat their own data and account security. No matter what industry you operate in, your customers are going to hold you responsible when it comes to their security and data protection. By staying open about cyber concerns, you are more likely to take them seriously and get them ironed out. Trying to cover security concerns will only lead to bigger problems.
Get a tech team that works for you and knows your industry. If you need help with IT support or security, you can contact us for more information. We offer IT managed services that will help guard your company and prevent disaster.
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