6 Things New Clients Tell Us About Their Old Chicago IT Company

Is Your Current IT Company Mismanaging Your IT?

We know you have a lot to do, but we need your attention for just a few minutes. If you’re suffering from network downtime, frequent crashes, or you don’t have a strategic plan for the use of technology, your current IT provider may be mismanaging your technology.

The mission-critical nature of IT management makes it essential that you choose the right Managed IT Service Provider (MSP) in the Chicago area.  If your company is experiencing ongoing technical issues, it’s time to reevaluate your current IT company.

Here’s a quick list of 6 things that indicate your IT company is mismanaging your IT.

  1. Your technology runs slowly, crashes, or isn’t performing as it should.

If your technology isn’t running at peak performance or you’re experiencing frustrating issues, you aren’t getting the service and support you deserve. Your IT company should automatically monitor and manage your technology 24/7 for irregularities and resolve problems remotely before they slow you down. You shouldn’t put up with unplanned outages, downtime, or repeated problems. Take the time to evaluate the level of your current IT services.

  1. They didn’t test our backups.

These are both important jobs that a good IT service provider should handle. With cloud-based data backups and proper testing, your digital information will be accessible from wherever you have an internet connection.

  1. They follow a break/fix model rather than using proactive IT services.

It’s in your best interest for your IT company to take a proactive approach to management. Rather than putting out “fires” as they arise, they should apply patches and upgrades as soon as they’re released. And they should recognize when hardware or operating systems are no longer reliable. Just like you have your car serviced, so it doesn’t break down when you’re on the road, your tech should be providing preventive maintenance on your IT system so it doesn’t “break down” when you’re working.

  1. They can’t help with cost-control and budgeting for technology.

If your tech company can’t help you predict what you’ll need down the road, and provide solutions that align with your budget, your IT management is severely lacking. They should implement cost-control processes and procure hardware and software at the best prices possible to eliminate unnecessary expenses.

They should also optimize your IT infrastructure and consolidate resources to reduce costs.  Are they doing this? If not, they’re mismanaging your IT.

  1. Are you benefiting from cloud computing?

Do they provide cloud hosting solutions that are scalable and easy to access from wherever you have an internet connection?  Are you benefiting from Software-as-a-Service, Hardware-as-a-Service, and virtualization?  These can significantly reduce your need for costly solutions and promote operational efficiencies.  If not, it’s time to look for another IT company.

  1. Can they help you migrate to Microsoft Office 365?

Microsoft Office 365 is a subscription-based cloud service that offers access to innovative software built around the Microsoft Office Platform. Its success has been phenomenal, and Office 365 is Microsoft’s fastest-growing product. If you haven’t migrated to it, you should. But your IT company must be able to help you do this. If not, you’ve chosen the wrong company, and it’s time to switch to a company like Outsource IT Solutions Group.

Don’t you agree that if you’re suffering from network downtime, frequent crashes, and you don’t have a strategic plan for the use of technology, your current IT provider might be mismanaging your technology?

If you liked this article, there are others on our Blog that you should find interesting.  Here are a few to get you started:

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