Thank you, John for completing my transition to the new computer effectively and efficiently.
Thank you, John for completing my transition to the new computer effectively and efficiently.
Nick has great knowledge and is very pleasant to work with.
OSG is always outstanding. Rob did a fantastic job with our recent problems. He has wonderful follow-through.
Kevin did an awesome job. Quick to help too!!
Wonderful help Adrian! You understood what the problem was and assisted us. Thank you!
Nick was very patient and helpful.
John found and fixed the problem quickly. Couldn't be happier.
We love outsource. Friendliest and most motivated tech help I've ever dealt with. Always leave my session with a solution.
Jerry was fast and professional.
Great service and knowledgeable representative (Tony).
Christian was of tremendous help in providing me guidance based on my situation and questions
Kevin was courteous with me and solved my problem...All of your associates have been a pleasure to work with.
Robert was outstanding. Fixed the issue quickly and more importantly solved the issue correctly.
Joel is fantastic!
Rob is the best! Thank You!
Tony had to reinstall Team on my computer and it was taken care of in no time.
Mike is amazing. He is knowledgeable, fast, efficient and looks beyond the task at hand to make sure everything is fully functional and all our needs are met.
Dan R is always around to help with tech stuff … Even if it is an easy fix … he never makes someone feel bad about it. He is so nice and willing to help.
Rob went above and beyond to serve me late on a Friday afternoon … He was upbeat the entire time and committed to resolving the issue for me.
Christian is amazing and patient!
Tony is always so patient and nice.
Jerry's work, as always, is excellent. He does a great job communicating status, issues, and solutions.
Christian was great very fast and professional
Joel did a great job helping me with my issue. He was very knowledgeable and professional in his approach.
Robert is the best! Thanks for the assistance.
Tony gave me a call exactly as scheduled and quickly worked through my technical support. He did a great job communicating throughout the process.
In addition to 'fixes' and 'updates', Tony takes the time to explain 'why' things need doing by the user and the benefits behind them.
Outsource is always super reliable and professional.
Tony is great and deserves a raise!
John went above and beyond, being helpful and explaining what was happening. Great service as usual.
John took care of my issues very quickly. He always does a great job.
Christian was great - super helpful!
OSG rep was friendly, knowledgeable and performed the work above satisfaction.
Rob was great in providing instructions. Thank you Rob!
They promptly solved this issue promptly and restored document which was great.
He was on time and finished on one day, when two days were allotted for this project. Also, gave his email if anyone had any issues with their new computers.
Kevin was very efficient and professional
I greatly appreciate Robert's fast action on my request.
Many thanks to Jackson for quick response & clear communication while resolving this issue the same day we reported.
My issue was resolved promptly.
Thanks for the easy to understand response
Thanks to Joel for his rapid help.
Tony, Thank you very much for great service.
OSG provides great service.
Thanks, Rob & Support Team!!!! Stellar as USUAL!!!!
Tony was great! He spent a lot of time working on getting my issue resolved and didn't give up until he got it working again. He's very tenacious!
I really appreciate Kevin's fast action and solution to fix our problem.
No service call needed a second time. Rob took care of all on first call!
Tony killed it today - Not only did he help me with the MS-Word issue, but also helped with two other items. A job well done.
Tony A. is the best. He always takes care of the issue at hand and still goes above and beyond if he finds something else. Thank you.
Great follow up on Rob's part to connect when I could work on it. He corrected the issue we were experiencing.
Joel answered my questions regarding email alerts ... Joel is always very patient, professional and knowledgeable.
Fantastic job, was able to find a stable permanent solution.
Mike helped me and walked me through what to do, and with patience and kindness.
Rob was great - very thorough and knowledgeable.
Joel was very professional in achieving positive results. He promptly pursued solving my problems and was easy to work with over the phone.
Robert is always very knowledgeable and helpful. Thank you!
Thank you for resetting my password so quickly Joel. Email was sent to Brian and within 10 minutes my password was changed.
John is great! Very helpful and follows up.
Robert was professional … and made additional suggestions that can be shared to the team to help others that may come across similar issues.
Tony was courteous and expeditious.
Kevin took care of the problem of scanning quickly and is working fine.
Kevin was great at communicating the problem and how he was going to fix it! As well as quick to figure out the problem to start.
Nick is great to work with.
Joel was very patient and helpful.
Kevin was extremely patient and helpful. He didn't give up until the issue with my Iphone work mail was resolved.
OSG does a thorough job and looks at all related issues.
Thank you so much for resolving my file issue so quickly!
Kevin was super quick and was great solving my issue. Thx, Kevin!!!
Robert was great to talk to, and a huge help! My fav!
Tony is a very talented and patient gentleman. He is a pleasure to work with.
Christian is fantastic - prompt, polite and knowledgeable.
Joel was very helpful and polite.
Nick did an awesome job very quickly -- and fixed the problem!
Kevin, Robert, and so many, many others have always been so good with a technically challenged person ... their expertise is appreciated.
Joel did a great job.
Tony was great and was able to resolve my issue.
Tony did a great job with his handling and explanations.
Great response time and patience!!
Joel went far above and beyond helping … with this service request … He's very knowledgeable and works very hard to complete our requests.
Rob always goes above and beyond to help me with IT issues.
Every service rep I have worked with has been outstanding - friendly, patient, helpful, and thorough.
Kevin has patience and listened to my problem. Glad he's on our team! Great asset to OSG!
Tony is always great to work with and pinpoints the issue quickly and efficiently.
Nick was on it and worked with Microsoft to get the issue fixed, it was great!
Kevin and the service team are AWESOME!!!! Thanks to Allison, too!
Tony handled my problem professionally and timely.
Rob was very knowledgeable and helpful
Joel is very helpful and knowledgeable. Always ready to help when needed.
Robert really tried everything to resolve my computer issues! I appreciated his time and effort.
Paul was able to resolve my issue very quickly.
Tony is a pro and I appreciate his timely assistance.
Christian always works quickly to complete our tasks and has great communication.
As always Dan helps pull a rabbit out of a hat. We have battled with this server for a month and he was able to resolve the issue for us. Great work!
Had timely response from Kevin and my problem was solved with a good explanation.
Tony is a wiz and a great guy to work with....Always helpful.
Thanks for everything, Carrie!
Christian is always a pleasure to work with.
Kevin did a great job and explained why the issue happened. He also set up an icon so if the issue happens again, I can correct it.
Tony was very helpful and friendly on the phone. He quickly resolved our issue and got us up and running. We greatly appreciate his help!
Rob was great, as always.
Christian is always thorough and professional.
Robert was very helpful. He was very knowledgeable regarding IT security matters. He also stayed on task well.
Joel is excellent and efficient and solved both of my issues.
Kevin was awesome, spotted something else and fixed that too!
Tony did a great job!
Kevin was knowledgeable and thorough. He made sure I had everything I needed to use this laptop at home for work.
Carrie was unbelievably helpful, knowledgeable, and a pleasure to work with!
Christian is pleasant and easy to work with.
Carrie was great!
Reoccurring issues coupled with my tech ignorance I am sure were trying for Paul. He was kind, professional and very focused on getting this to work—-which he did!
Jerry has been wonderful! he is so helpful, patient and knowledgeable! He is an asset to us!
Tony did an awesome job... it took us a while to test this with Jim, so it falls on us that this took a few extra days. No fault of Tony....
Rob did a great job for me. He solved my issue in less than 10 seconds!
Tony was great help in resolving my problem!
Kevin was, as always, very professional and helpful!
Super friendly and easy to work with!
Tony is patient, competent, and thorough, as well as a very pleasant operating manner.
Kevin quickly took care of my issue & I am back working!
Robert did a fantastic job in assisting me today. I am so technically challenged and not only did he address my needs he also provided confidence and support that went beyond just providing the service requested.
Mike was amazing-called me to fix an issue after 10pm EST- He patiently explained what was going to be done & he unfroze my laptop.
Rick was very grateful for all of Tony's assistance. He would not have been able to connect without him.
Carrie is great.
Robert is a great addition to your team. He's helped us with several issues over the last few months and he's very knowledgeable.
Joel is very knowledgeable as well as helpful. He was able to fix the issue within minutes. Thank you!
Kevin was very helpful and solved my problem very quickly and professionally. Thank you.
Joel was great. Set up computer quickly, showed me different options and was easy to work with. Great service and extremely knowledgeable.
If you are old enough, you may remember when making phone calls from an airplane was an expensive luxury, with sound quality so bad that conversations at times were impossible. Times have changed. Calls from planes are usually clear and carried over satellite connections. The big electronic question mark in the sky is not whether Wi-Fi is available, it is, how good is it?
So How Do We Rate The Quality Factor?
Different flight amenity rating services use various methodologies, so one has to dig to get useful information. Traveloka, a major booking site for Southeast Asia, ranks the top 50 carriers on aspects like speed, quality of signal, availability of USB ports, etc. According to them, the top three airlines for Wi-Fi service are Qatar, Emirates, and Delta, in descending order.
Digging a bit, one finds out that the fastest Wi-Fi available is on British Airways, which has speeds up to 20 Mbps (your mileage may vary.) In contrast, Emirates, Etihad, and Eva offer a top speed of only 2 Mbps. Obviously, this is not going to support streaming from Netflix and video conferencing.
Theoretically, even HD video conferencing should require only 384 Kbps (see here.) But we’ve all had the experience of video conferencing where lagging was an issue, even on connections that are high speed. The devil is in the details; the need for bandwidth goes up with each separate device used for the video conferencing, and for the bridge that ties it all together. The bridge has to have access to adequate bandwidth to provide all the images and sound streams at the same time. Of course, the speed with which it goes to the PC or phone depends on the bandwidth from the Wi-Fi transmitter to the user’s device.
The most important question in choosing an airline for Wi-Fi service is knowing what you need. On airlines though, you may not have much of a choice, especially if looking for low airfares. If you will absolutely need video conferencing during the flight, Qatar is about your only choice. Qatar pledges speeds up to 50 Mbps, but Traveloka rated the average speed as only 8.
(See this article from CNN travel for a summary that is a bit easier to interpret than Traveloka’s. )
What Does It Cost?
Emirates Air offers the first hour free and unlimited usage for the rest of the flight is only $10. Delta offers unlimited access for the entire flight for $16. Surprisingly, JetBlue, known as a discount airline, is now offering Wi-Fi but there are no details yet as to cost.
Singapore Airlines, rated the best in the world, offers only 1.17 Mbps for $8.80, but oddly, does not offer the ability to make phone calls. All-Nippon Airways (ANA) offers only 0.56 Mbps at a cost of $9.43. On Hong Kong Airlines and China Southern the service is free. Emirates does offer 20 Mbps, but it has to be used within two hours.
What’s The Underlying Technology?
In-flight Wi-Fi is provided by satellite. The plane has an antenna that picks up the signal and broadcasts it inside the cabin. Since all airlines get the same quality and speed of the signal from the satellite, the speed, and quality within the cabin depends on the hardware that the airline has installed.
If an airline wants to provide 50 Mbps, which is comparable to home or business internet service from a cable provider (not fiber optics) in the United States, it can do so. It’s just a matter of will. Since the equipment needed to offer 50 Mbps and the equipment needed to offer 0.56 Mbps are similar in price, it is a bit of a mystery why all airlines that provide the service do not offer the higher speeds.
And if some airlines provide it for free, why not all? No immediate answers forthcoming. One item of note is that with satellite Wi-Fi, as with many earthbound internet service providers, uploads are much slower than downloads.
Incidentally, virtually all the reporting on Wi-Fi availability and quality on airlines comes from the 2016 Traveloka report.
What’s The Upshot?
Even if you’re on one of the airlines that Traveloka rated as among the best, your Wi-Fi speed will vary. Some things that are easy to do in the office will be difficult to impossible while in the air. It’s best to plan accordingly. Do not schedule a critical meeting with the chairman of the board while you’re on a flight on Singapore airlines; this is just not going to work. Even email may be dicey in flight.
The moral of the story is that doing serious business that demands strong connectivity is best done on the ground, not while in flight. If it’s absolutely necessary, then plan accordingly before you leave the office and take to the road. People who travel a lot will understand.
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