I really appreciate Kevin's fast action and solution to fix our problem.
Problem resolved
January 4, 2021
I really appreciate Kevin's fast action and solution to fix our problem.
No service call needed a second time. Rob took care of all on first call!
Tony killed it today - Not only did he help me with the MS-Word issue, but also helped with two other items. A job well done.
Tony A. is the best. He always takes care of the issue at hand and still goes above and beyond if he finds something else. Thank you.
Great follow up on Rob's part to connect when I could work on it. He corrected the issue we were experiencing.
Joel answered my questions regarding email alerts ... Joel is always very patient, professional and knowledgeable.
Fantastic job, was able to find a stable permanent solution.
Mike helped me and walked me through what to do, and with patience and kindness.
Rob was great - very thorough and knowledgeable.
Joel was very professional in achieving positive results. He promptly pursued solving my problems and was easy to work with over the phone.
Robert is always very knowledgeable and helpful. Thank you!
Thank you for resetting my password so quickly Joel. Email was sent to Brian and within 10 minutes my password was changed.
John is great! Very helpful and follows up.
Robert was professional … and made additional suggestions that can be shared to the team to help others that may come across similar issues.
Tony was courteous and expeditious.
Kevin took care of the problem of scanning quickly and is working fine.
Kevin was great at communicating the problem and how he was going to fix it! As well as quick to figure out the problem to start.
Nick is great to work with.
Joel was very patient and helpful.
Kevin was extremely patient and helpful. He didn't give up until the issue with my Iphone work mail was resolved.
OSG does a thorough job and looks at all related issues.
Thank you so much for resolving my file issue so quickly!
Kevin was super quick and was great solving my issue. Thx, Kevin!!!
Robert was great to talk to, and a huge help! My fav!
Tony is a very talented and patient gentleman. He is a pleasure to work with.
Christian is fantastic - prompt, polite and knowledgeable.
Joel was very helpful and polite.
Nick did an awesome job very quickly -- and fixed the problem!
Kevin, Robert, and so many, many others have always been so good with a technically challenged person ... their expertise is appreciated.
Joel did a great job.
Tony was great and was able to resolve my issue.
Tony did a great job with his handling and explanations.
Great response time and patience!!
Joel went far above and beyond helping … with this service request … He's very knowledgeable and works very hard to complete our requests.
Rob always goes above and beyond to help me with IT issues.
Every service rep I have worked with has been outstanding - friendly, patient, helpful, and thorough.
Kevin has patience and listened to my problem. Glad he's on our team! Great asset to OSG!
Tony is always great to work with and pinpoints the issue quickly and efficiently.
Nick was on it and worked with Microsoft to get the issue fixed, it was great!
Kevin and the service team are AWESOME!!!! Thanks to Allison, too!
Tony handled my problem professionally and timely.
Rob was very knowledgeable and helpful
Joel is very helpful and knowledgeable. Always ready to help when needed.
Robert really tried everything to resolve my computer issues! I appreciated his time and effort.
Paul was able to resolve my issue very quickly.
Tony is a pro and I appreciate his timely assistance.
Christian always works quickly to complete our tasks and has great communication.
As always Dan helps pull a rabbit out of a hat. We have battled with this server for a month and he was able to resolve the issue for us. Great work!
Had timely response from Kevin and my problem was solved with a good explanation.
Tony is a wiz and a great guy to work with....Always helpful.
Thanks for everything, Carrie!
Christian is always a pleasure to work with.
Kevin did a great job and explained why the issue happened. He also set up an icon so if the issue happens again, I can correct it.
Tony was very helpful and friendly on the phone. He quickly resolved our issue and got us up and running. We greatly appreciate his help!
Rob was great, as always.
Christian is always thorough and professional.
Robert was very helpful. He was very knowledgeable regarding IT security matters. He also stayed on task well.
Joel is excellent and efficient and solved both of my issues.
Kevin was awesome, spotted something else and fixed that too!
Tony did a great job!
Kevin was knowledgeable and thorough. He made sure I had everything I needed to use this laptop at home for work.
Carrie was unbelievably helpful, knowledgeable, and a pleasure to work with!
Christian is pleasant and easy to work with.
Carrie was great!
Reoccurring issues coupled with my tech ignorance I am sure were trying for Paul. He was kind, professional and very focused on getting this to work—-which he did!
Jerry has been wonderful! he is so helpful, patient and knowledgeable! He is an asset to us!
Tony did an awesome job... it took us a while to test this with Jim, so it falls on us that this took a few extra days. No fault of Tony....
Rob did a great job for me. He solved my issue in less than 10 seconds!
Tony was great help in resolving my problem!
Kevin was, as always, very professional and helpful!
Super friendly and easy to work with!
Tony is patient, competent, and thorough, as well as a very pleasant operating manner.
Kevin quickly took care of my issue & I am back working!
Robert did a fantastic job in assisting me today. I am so technically challenged and not only did he address my needs he also provided confidence and support that went beyond just providing the service requested.
Mike was amazing-called me to fix an issue after 10pm EST- He patiently explained what was going to be done & he unfroze my laptop.
Rick was very grateful for all of Tony's assistance. He would not have been able to connect without him.
Carrie is great.
Robert is a great addition to your team. He's helped us with several issues over the last few months and he's very knowledgeable.
Joel is very knowledgeable as well as helpful. He was able to fix the issue within minutes. Thank you!
Kevin was very helpful and solved my problem very quickly and professionally. Thank you.
Joel was great. Set up computer quickly, showed me different options and was easy to work with. Great service and extremely knowledgeable.
It is questionable whether there is any industry today that has not been forced to adopt new technology to remain competitive. But for small law firms, the need to utilize technology appropriately is necessary for more than just competitiveness—it is actually being increasingly pushed by jurisdiction. In just the past few years, the ABA Model Rule 1.1 went through revisions so that the rule now states that attorneys need to maintain a certain level of competence with technology, and 36 states have adopted the revised comment to Rule 1.1.
With technology competency becoming a standard for practicing attorneys, it is clear that every law firm needs to do what it can to incorporate technology into their practice. What this adoption will mean may vary somewhat from firm to firm, but the general push should be to meet the standards of the industry in all possible areas. For many firms, that will mean making some changes.
Where you and your firm sit on the technology spectrum may be far different from another attorney or another firm. You may have already taken significant steps to incorporate technology tools into your operation. You may have been doing things the same way for decades and only be interested in making the minimal changes to comply with changing professional expectations. Or, you may be somewhere in the middle. The following tips are meant to serve as a starting point on how to identify where changes need to be made and to make those changes as efficiently as possible.
Set aside time for research and the adoption of new technology.
For most lawyers, time is at a premium. Between courting new clients, keeping up with legal changes, researching cases, preparing and filing documents, traveling and doing all the other things required for you to run your firm, you are probably quite pressed for free time. However, you are also adept at measuring the workload of new projects and making time for those projects—which means you have the ability and aptitude to make technical changes to your firm. You just need to remain aware of what you are getting into and set a pace that fits with your circumstances.
If you do not want to do all of the work yourself, you can also delegate or outsource it. Whether you assign duties to employees, hire an IT services company familiar known for servicing law firms, or both, you can accomplish a lot when you share the workload.
Learn what it means to be technically proficient as a law firm.
You may already have clear ideas about the changes you need to make. But if you aren’t, consider doing some research on legal tech today. There are books available that discuss legal tech for small firms and there are plenty of websites that do the same. Educate yourself on what a technologically savvy firm looks like today so you can see where your firm is lacking and where you should aim to be moving forward.
Areas to research include:
Conduct an assessment of the technology your firm uses.
Once you have an idea of what the expectations for legal technology use are in today’s environment, you can conduct an assessment of your firm to see where you are and what changes you need to make. Identify what technology you currently use for various tasks, determine what changes need to be made, if any, and then make a plan to facilitate those changes.
Prioritize technology adoption.
Ideally, you could make all the changes you need to make simultaneously. But if you do not have the time, resources, or assistance to make all those changes possible right now, you will need to prioritize which are most important. Your priorities will be based on the specific goals of your firm. For example, e-filing is becoming an industry standard for law firms. If you are still using mostly paper, moving into an e-filing system will probably be a big priority. That may mean purchasing a scanner to digitize your existing documents, as well as implementing an e-filing system for your firm to use moving forward.
Most small firms do not have the resources to employ a dedicated IT department. Managed IT services offer a way to take advantage of technical proficiency and skill sets as you need them—like when you need to do a technology overhaul on your firm. You can get the assistance you need from professionals so you can focus on running your firm.
If you would like more information about managed IT services for your solo practice or small law firm, please contact us.