Many business executives worry about switching technology partners. Why? Because technology is an integral part of your business – you depend on your hardware and software to help you stay in communication with customers, complete important tasks, and overall, complete work in a timely manner. However, sometimes you outgrow partnerships and it’s time to make a change. Sure, switching technology partners is a hassle, but it doesn’t always have to be difficult or stressful. So how do you know it’s time to make a move?
If you’re experiencing the same issues over and over, such as your email going down once every couple of months or your computers keep acting glitchy and slow, it’s time to make a change. Your technology partner should be able to address issues properly the first time. Plus, they should work proactively to prevent issues from happening in the first place. The right mix of around-the-clock monitoring, regular maintenance, and comprehensive security measures should keep your technology operating at peak performance.
Your technology partner should be sitting down with you on a regular basis, whether it’s quarterly or once a month, they should be reviewing important topics like cybersecurity or strategic planning. If they’re not, chances are, they’re not properly taking care of these areas. A good technology partner knows the importance of sitting down to review the latest threats, how to detect malicious activity, what technologies you should be investing in given your organizational objectives, and more.
Technology advances at an incredibly rapid rate, but that doesn’t mean you should be “upsold” every time you talk with your technology partner, especially if they’re not sitting down with you to understand your organizational objectives. If every conversation with your technology partner results in them trying to sell you something, whether it’s a piece of hardware that’s “better” than your existing hardware without any reason backing this choice or it’s another service of theirs that you don’t feel is necessary, it’s time to move on.
If they are communicating with you, then you shouldn’t be seeing any sort of unexpected changes to your invoices. They should explain new purchases to you before you receive a bill. In addition, there’s no reason they should be charging you for every little thing – like that 10-minute phone call one of your staff members made to them. You should agree on and be aware of every expense before it’s added to your invoices each month.
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