My issue was resolved promptly.
Thanks team!
January 20, 2021
My issue was resolved promptly.
Thanks for the easy to understand response
Thanks to Joel for his rapid help.
Tony, Thank you very much for great service.
OSG provides great service.
Thanks, Rob & Support Team!!!! Stellar as USUAL!!!!
Tony was great! He spent a lot of time working on getting my issue resolved and didn't give up until he got it working again. He's very tenacious!
I really appreciate Kevin's fast action and solution to fix our problem.
No service call needed a second time. Rob took care of all on first call!
Tony killed it today - Not only did he help me with the MS-Word issue, but also helped with two other items. A job well done.
Tony A. is the best. He always takes care of the issue at hand and still goes above and beyond if he finds something else. Thank you.
Great follow up on Rob's part to connect when I could work on it. He corrected the issue we were experiencing.
Joel answered my questions regarding email alerts ... Joel is always very patient, professional and knowledgeable.
Fantastic job, was able to find a stable permanent solution.
Mike helped me and walked me through what to do, and with patience and kindness.
Rob was great - very thorough and knowledgeable.
Joel was very professional in achieving positive results. He promptly pursued solving my problems and was easy to work with over the phone.
Robert is always very knowledgeable and helpful. Thank you!
Thank you for resetting my password so quickly Joel. Email was sent to Brian and within 10 minutes my password was changed.
John is great! Very helpful and follows up.
Robert was professional … and made additional suggestions that can be shared to the team to help others that may come across similar issues.
Tony was courteous and expeditious.
Kevin took care of the problem of scanning quickly and is working fine.
Kevin was great at communicating the problem and how he was going to fix it! As well as quick to figure out the problem to start.
Nick is great to work with.
Joel was very patient and helpful.
Kevin was extremely patient and helpful. He didn't give up until the issue with my Iphone work mail was resolved.
OSG does a thorough job and looks at all related issues.
Thank you so much for resolving my file issue so quickly!
Kevin was super quick and was great solving my issue. Thx, Kevin!!!
Robert was great to talk to, and a huge help! My fav!
Tony is a very talented and patient gentleman. He is a pleasure to work with.
Christian is fantastic - prompt, polite and knowledgeable.
Joel was very helpful and polite.
Nick did an awesome job very quickly -- and fixed the problem!
Kevin, Robert, and so many, many others have always been so good with a technically challenged person ... their expertise is appreciated.
Joel did a great job.
Tony was great and was able to resolve my issue.
Tony did a great job with his handling and explanations.
Great response time and patience!!
Joel went far above and beyond helping … with this service request … He's very knowledgeable and works very hard to complete our requests.
Rob always goes above and beyond to help me with IT issues.
Every service rep I have worked with has been outstanding - friendly, patient, helpful, and thorough.
Kevin has patience and listened to my problem. Glad he's on our team! Great asset to OSG!
Tony is always great to work with and pinpoints the issue quickly and efficiently.
Nick was on it and worked with Microsoft to get the issue fixed, it was great!
Kevin and the service team are AWESOME!!!! Thanks to Allison, too!
Tony handled my problem professionally and timely.
Rob was very knowledgeable and helpful
Joel is very helpful and knowledgeable. Always ready to help when needed.
Robert really tried everything to resolve my computer issues! I appreciated his time and effort.
Paul was able to resolve my issue very quickly.
Tony is a pro and I appreciate his timely assistance.
Christian always works quickly to complete our tasks and has great communication.
As always Dan helps pull a rabbit out of a hat. We have battled with this server for a month and he was able to resolve the issue for us. Great work!
Had timely response from Kevin and my problem was solved with a good explanation.
Tony is a wiz and a great guy to work with....Always helpful.
Thanks for everything, Carrie!
Christian is always a pleasure to work with.
Kevin did a great job and explained why the issue happened. He also set up an icon so if the issue happens again, I can correct it.
Tony was very helpful and friendly on the phone. He quickly resolved our issue and got us up and running. We greatly appreciate his help!
Rob was great, as always.
Christian is always thorough and professional.
Robert was very helpful. He was very knowledgeable regarding IT security matters. He also stayed on task well.
Joel is excellent and efficient and solved both of my issues.
Kevin was awesome, spotted something else and fixed that too!
Tony did a great job!
Kevin was knowledgeable and thorough. He made sure I had everything I needed to use this laptop at home for work.
Carrie was unbelievably helpful, knowledgeable, and a pleasure to work with!
Christian is pleasant and easy to work with.
Carrie was great!
Reoccurring issues coupled with my tech ignorance I am sure were trying for Paul. He was kind, professional and very focused on getting this to work—-which he did!
Jerry has been wonderful! he is so helpful, patient and knowledgeable! He is an asset to us!
Tony did an awesome job... it took us a while to test this with Jim, so it falls on us that this took a few extra days. No fault of Tony....
Rob did a great job for me. He solved my issue in less than 10 seconds!
Tony was great help in resolving my problem!
Kevin was, as always, very professional and helpful!
Super friendly and easy to work with!
Tony is patient, competent, and thorough, as well as a very pleasant operating manner.
Kevin quickly took care of my issue & I am back working!
Robert did a fantastic job in assisting me today. I am so technically challenged and not only did he address my needs he also provided confidence and support that went beyond just providing the service requested.
Mike was amazing-called me to fix an issue after 10pm EST- He patiently explained what was going to be done & he unfroze my laptop.
Rick was very grateful for all of Tony's assistance. He would not have been able to connect without him.
Carrie is great.
Robert is a great addition to your team. He's helped us with several issues over the last few months and he's very knowledgeable.
Joel is very knowledgeable as well as helpful. He was able to fix the issue within minutes. Thank you!
Kevin was very helpful and solved my problem very quickly and professionally. Thank you.
Joel was great. Set up computer quickly, showed me different options and was easy to work with. Great service and extremely knowledgeable.
After Microsoft posted on Instagram what appeared to be an all black Surface Book 2 late last month, the world went mad.
However, The Verge uncovered the truth after a Twitter user tweeted that the image was a cropped version of the original Surface Book promo image.
Oddly, Microsoft had a different claim. Windows Central stated that the image was from an internal “sizzler” video to showcase the upgrades to the Surface Book 2.
Regardless of where the image stems, or whether it is the actual Surface Book 2, anticipation is building based on its wavering release rumors.
Your company’s laptops deserve the best tech support.
Why? Users are anticipating three key updates:
An Updated Hinge
Redesigning the hinge will allow the Surface Book 2 to sit perpendicular to the keyboard, like a standard notebook. This will eliminate the gap that the original version has, making it easier to hold the laptop shut.
A Better Screen
A 4K resolution screen could also make it to the Surface Book 2. The current Surface Book runs on 3,000 x 2,000 resolution, but with the upcoming Intel Kaby Lake’s ability to support 4K video and 3D graphics, a higher resolution screen is undoubtedly necessary.
And as for detaching the screen – a screen that can be detached with or without power would be much more efficient. Microsoft’s “muscle wire” locking technology is powered by electricity, requiring the laptop to be powered on in order to separate the screen and keyboard.
More Power
A higher resolution screen calls for a stronger powered device, of course. More importantly, increasing battery life from only around four hours of battery on the Clipboard and eight hours in the base is necessary.
This also goes for a Surface Pen. Creating a charging dock for the pen rather than powering through AAA batteries would also be ideal. It’s even projected to work better with Windows 10 if an LED indicator light and power button are added.
More storage and connectivity abilities would add to power as well. Simple additions like USB 3.0 ports, a mini DisplayPort and an SD card reader would not only add to connectivity but will make the device potentially VR-capable.
So, what are the latest rumors saying about the Surface Book 2 release date now?
Initially, the 2-in-1 laptop was rumored to be released with the Windows Anniversary Update. Now, speculations point to a release during Redstone 2 alongside other Microsoft devices including the Surface Pro 5 and Surface Phone.
We’ll be sure to report all you need to know about the Surface Book 2 when it finally makes its appearance.
At OSG, we take pride in our variety of Microsoft specialities and certifications. Service your Microsoft devices with us.
Photo Credit: Gizmodo