My issue was resolved promptly.
Much has been said about data security practices and cybersecurity measures that businesses should follow. All the information and recommendations out there can be confusing and overwhelming. Large data breaches and multiple scary ransomware attacks have dominated the news for years now. Each time businesses have to ask, “Should we be worried? Are we a target? What can we do to defend ourselves?” So here’s a short beginner’s guide on keeping your data safe and your risks low.
#1 Don’t ask for information you don’t need
Don’t ask for and don’t hold confidential information “just because”. If you don’t store Personally Identifiable Information (PII) or collect other sensitive, confidential data, you don’t have to worry so much about protecting it. Do you really need to ask for Social Security numbers? Do you need a customer’s full birth date? Ask yourself what is truly appropriate and necessary for each situation. By reducing the amount of unnecessary sensitive information you ask for, you can reduce your risks and your liability in case of a data breach.
#2 Secure your data
There are three questions to address when securing the data you’ve collected.
Do you need to keep it?
First, cyber attackers expect you to keep everything you’ve collected, whether you need to hang on to it or not. Why? Because this sloppy policy is very common and gives attackers an easy goldmine of confidential data to hack and exploit — data that businesses may not even remember they have and need to secure! Disappoint hackers and reduce your security risks right away with a policy to review, assess, and dispose of data regularly. If you don’t have a legitimate business need for confidential information, get rid of it.
Do you need to share it?
Second, don’t use confidential information in inappropriate contexts. Don’t overshare. You will need to collect and store sensitive data for some things, such as hiring new employees and maintaining customer accounts. But be aware of what you’re sharing with your vendors, partners, contractors, employees, and customers. Do these audiences need to see all the information, or just a relevant part? Have you combined information in a way that makes people identifiable?
Did you store it securely?
Third: You know what sensitive data you have. You know what you need. You know where it is. But is it secured? One of the best ways to secure data is to strictly control who has access to it.
Not all of your employees need unrestricted access to all your data and confidential information. Grant your users access to only the data they need for their jobs. Restrict administrative access to just a few key, trusted personnel.
And finally, as is always important, secure your systems and data with strong passwords, a good password storage policy, and multi-factor authentication.
#3 Train your employees to follow data security policies
And finally, do your employees know how to keep your data secure? Are they aware of your data security practices? Can they recognize a phishing scam in their inbox? Do they know what Personally Identifiable Information (PII) is, and how they should and should not use it?
To effectively enforce any data security policies and procedures you put in place, your employees need to be educated. Your employees are the #1 greatest risk to your security, but they can also be your #1 defense against attacks. So train all employees — new, old, part-time, full-time, seasonal, and temps — on the standards and policies you expect them to uphold.
Consider regularly updated online security awareness training for all your employees to help them understand cyber threats and how to recognize and deal with them. You can also go one step further and invest in interactive training with regular tips, phishing attack tests, and more.
But also remember: A culture of good data security practices starts at the top. Managers, supervisors, and leaders in your organization need to demonstrate smart, sensible security measures in order to create a culture of security.