I really appreciate Kevin's fast action and solution to fix our problem.
Problem resolved
January 4, 2021
I really appreciate Kevin's fast action and solution to fix our problem.
No service call needed a second time. Rob took care of all on first call!
Tony killed it today - Not only did he help me with the MS-Word issue, but also helped with two other items. A job well done.
Tony A. is the best. He always takes care of the issue at hand and still goes above and beyond if he finds something else. Thank you.
Great follow up on Rob's part to connect when I could work on it. He corrected the issue we were experiencing.
Joel answered my questions regarding email alerts ... Joel is always very patient, professional and knowledgeable.
Fantastic job, was able to find a stable permanent solution.
Mike helped me and walked me through what to do, and with patience and kindness.
Rob was great - very thorough and knowledgeable.
Joel was very professional in achieving positive results. He promptly pursued solving my problems and was easy to work with over the phone.
Robert is always very knowledgeable and helpful. Thank you!
Thank you for resetting my password so quickly Joel. Email was sent to Brian and within 10 minutes my password was changed.
John is great! Very helpful and follows up.
Robert was professional … and made additional suggestions that can be shared to the team to help others that may come across similar issues.
Tony was courteous and expeditious.
Kevin took care of the problem of scanning quickly and is working fine.
Kevin was great at communicating the problem and how he was going to fix it! As well as quick to figure out the problem to start.
Nick is great to work with.
Joel was very patient and helpful.
Kevin was extremely patient and helpful. He didn't give up until the issue with my Iphone work mail was resolved.
OSG does a thorough job and looks at all related issues.
Thank you so much for resolving my file issue so quickly!
Kevin was super quick and was great solving my issue. Thx, Kevin!!!
Robert was great to talk to, and a huge help! My fav!
Tony is a very talented and patient gentleman. He is a pleasure to work with.
Christian is fantastic - prompt, polite and knowledgeable.
Joel was very helpful and polite.
Nick did an awesome job very quickly -- and fixed the problem!
Kevin, Robert, and so many, many others have always been so good with a technically challenged person ... their expertise is appreciated.
Joel did a great job.
Tony was great and was able to resolve my issue.
Tony did a great job with his handling and explanations.
Great response time and patience!!
Joel went far above and beyond helping … with this service request … He's very knowledgeable and works very hard to complete our requests.
Rob always goes above and beyond to help me with IT issues.
Every service rep I have worked with has been outstanding - friendly, patient, helpful, and thorough.
Kevin has patience and listened to my problem. Glad he's on our team! Great asset to OSG!
Tony is always great to work with and pinpoints the issue quickly and efficiently.
Nick was on it and worked with Microsoft to get the issue fixed, it was great!
Kevin and the service team are AWESOME!!!! Thanks to Allison, too!
Tony handled my problem professionally and timely.
Rob was very knowledgeable and helpful
Joel is very helpful and knowledgeable. Always ready to help when needed.
Robert really tried everything to resolve my computer issues! I appreciated his time and effort.
Paul was able to resolve my issue very quickly.
Tony is a pro and I appreciate his timely assistance.
Christian always works quickly to complete our tasks and has great communication.
As always Dan helps pull a rabbit out of a hat. We have battled with this server for a month and he was able to resolve the issue for us. Great work!
Had timely response from Kevin and my problem was solved with a good explanation.
Tony is a wiz and a great guy to work with....Always helpful.
Thanks for everything, Carrie!
Christian is always a pleasure to work with.
Kevin did a great job and explained why the issue happened. He also set up an icon so if the issue happens again, I can correct it.
Tony was very helpful and friendly on the phone. He quickly resolved our issue and got us up and running. We greatly appreciate his help!
Rob was great, as always.
Christian is always thorough and professional.
Robert was very helpful. He was very knowledgeable regarding IT security matters. He also stayed on task well.
Joel is excellent and efficient and solved both of my issues.
Kevin was awesome, spotted something else and fixed that too!
Tony did a great job!
Kevin was knowledgeable and thorough. He made sure I had everything I needed to use this laptop at home for work.
Carrie was unbelievably helpful, knowledgeable, and a pleasure to work with!
Christian is pleasant and easy to work with.
Carrie was great!
Reoccurring issues coupled with my tech ignorance I am sure were trying for Paul. He was kind, professional and very focused on getting this to work—-which he did!
Jerry has been wonderful! he is so helpful, patient and knowledgeable! He is an asset to us!
Tony did an awesome job... it took us a while to test this with Jim, so it falls on us that this took a few extra days. No fault of Tony....
Rob did a great job for me. He solved my issue in less than 10 seconds!
Tony was great help in resolving my problem!
Kevin was, as always, very professional and helpful!
Super friendly and easy to work with!
Tony is patient, competent, and thorough, as well as a very pleasant operating manner.
Kevin quickly took care of my issue & I am back working!
Robert did a fantastic job in assisting me today. I am so technically challenged and not only did he address my needs he also provided confidence and support that went beyond just providing the service requested.
Mike was amazing-called me to fix an issue after 10pm EST- He patiently explained what was going to be done & he unfroze my laptop.
Rick was very grateful for all of Tony's assistance. He would not have been able to connect without him.
Carrie is great.
Robert is a great addition to your team. He's helped us with several issues over the last few months and he's very knowledgeable.
Joel is very knowledgeable as well as helpful. He was able to fix the issue within minutes. Thank you!
Kevin was very helpful and solved my problem very quickly and professionally. Thank you.
Joel was great. Set up computer quickly, showed me different options and was easy to work with. Great service and extremely knowledgeable.
As a librarian, the software your library uses provides the foundation for your success. Selecting the best ones for your needs can be time-consuming and overwhelming. Outsource IT Solutions Group (OSG) in Naperville has the experience in many of the applications today’s librarians use. In this article, we’ll review a popular solution –PaperCut for print management.
It’s so frustrating when paper gets stuck in printers, or when it’s late in the day, you’re ready to go home and a patron asks you to print out a 30-page document, only to find that the toner in the printer has run out.
These may be small inconveniences for some, but for a busy librarian, your printers are a lifeline for so many of your duties. You must ensure they remain in working order and ready to accept the print jobs you and your staff send.
This is where a print-management software application like PaperCut can really help.
PaperCut makes print management easy and painless. From simple tracking and monitoring of print jobs to integrating BYOD (Bring Your Own Device) printing or advanced custom job management, PaperCut can be a librarian’s best friend.
PaperCut works by intercepting print jobs as they pass into a print queue. It watches the queues and extracts job information such as page counts and uses this to implement:
Typically PaperCut is installed on a server but also supports local workstations. Many sites complement the solution with optional embedded software on touch-screen MFDs (Multifunctional Display), and/or use PaperCut’s mobile/tablet print options.
PaperCut supports anything from a small desktop printer all the way up to largest MFDs with advanced touchscreens.
You can choose between the do-it-yourself version, PaperCut NG, or the fully supported PaperCut MF depending on needs.
With PaperCut NG you can use a customizable web interface to keep track of your paper usage and budget:
You can do more with PaperCutMF and the Multifunction Display (MFD) embedded software. It has all the features of PaperCutNG plus you can:
The short answer is that PaperCut NG is a DIY product that allows you to implement print monitoring and control. PaperCutMF extends the functionality of PaperCut NG with a higher level of hardware integration. It has embedded software that installs on most leading MFD/MFP (Multifunctional Printer) brands to support secure print release on the device’s touch screen, as well as tracking copy, scan and fax activity.
The intuitive reporting capabilities will allow you and your staff to better manage which printers belong where and to understand print cycles.
You’ll also have a better on-hand inventory of supplies where you might have higher printing requirements and require additional equipment or support.
With either of PaperCut’s applications you’ll:
You’ll also see a significant reduction in waste, which translates into lower costs. You’ll benefit from a lot less administrative hassle with print management, and great features and overall support.
The amount of cost savings depend on the features you use. Most organizations see significant savings and an ROI (return on investment) in only a few months. They save up to 20% by implementing just the secure print release and find-me printing functionality.
Mix in print policies to encourage duplex or your own rules, and you’ll soon not only be saving paper but also making users more productive and doing less admin work. Time is money too!
For more information about the benefits of PaperCut, contact Outsource IT Solutions Group. We’re always happy to help.
Whether you run a small community library or need help for your state-wide public library system, OSG in Naperville has the experience to help you sort out what system best meets your needs. And once you do, we can install, implement, integrate and manage it so you’ll always have an efficient, reliable and secure solution for you and your patrons.