If you are a SAP Partner or use SAP programs and technology in your business, you need a SAP Certified Partner IT Support Company to handle your computer network maintenance and repair. IT services for SAP business technology partners need trained IT professionals to maintain, professionals that are well-versed in SAP business solutions. Working with the right computer services company in Chicago is essential because you need your IT support company to be a partner that will keep your network running at peak performance. A SAP Certified Partner IT Support Company can work with you in a manner that fits your budget. As you interview support companies, here are some things to consider.
What Level of IT Support Do You Need?
A SAP Certified Partner IT Support Company can work with you by offering services based on the following three types of service agreements. These may vary slightly but are the most common methods of providing IT services.
The lowest level of support is called a “Break-Fix” service. This service is similar to a “geek squad” or repair shop. You buy and work on your computer network, but when it breaks down, you place a service call to your contractor. Your SAP Certified Partner IT support company will charge you to fix each unit separately. You can include any devices you own or rent, and pay-as-you-go. For people who use their computers occasionally, this may be the perfect fit. However, if your computers break down often, you can end up with a costly bill.
Per Device Service
A second option is a “Per Device” service which assigns a per-device ongoing fee up to $100 per month. This option is similar to an “a la carte” menu at a local restaurant. You can order the repair and maintenance you need for each device within the contracted pricing. This model may be an excellent fit for a small company with a few computers but probably won’t keep your devices in top-notch condition.
Per User Service
The most commonly-used IT services model for small- to medium-sized businesses that use a SAP Certified Partner IT support company’s services is a “Per User” model. This pricing model allows for managed change within your company as the number of users changes. Full-service computer support usually costs in the $100 to $200 range per user. Pricing can vary by your location, types of devices, industry, and other specialized services. This third option covers a full range of repair and maintenance services for your entire IT network with trained SAP Certified professionals.
What Tasks Does a SAP Certified Partner IT Support Company Handle?
A Chicago SAP Certified Partner IT Support Company handles a wide range of business computer services, freeing up your time and labor hours to do what you do best, your core business. You can use the services that are necessary to maintain your current level of computer usage. Some of the services provided by a managed IT service provider include the following:
- Adding and deleting users
- Network monitoring
- Data backup
- Email archiving and filtering
- IT support for employees
- Maintaining a firewall
- Protection from viruses
- Software management
- Equipment purchasing or leasing
- Server and equipment maintenance
- Mobile device management
- Compliance management
- Application management
IT companies take these tasks off your to-do list, and finish them in a fraction of the time. The level of support experience provided by the SAP Certified Partner IT Support Company can solve any maintenance problems that arise.
Providing Exceptional Support Experience
IT services for SAP business technology partners is a top priority for businesses because all of your data and records are stored on your computer network. For some companies, those records include designs, project outlines and discussions, meeting notes and other business transactions. Therefore, your SAP Certified Partner IT Support Company needs to have expertise handling a range of issues with rapid resolution. While your own IT staff may be quite experienced, an entire team of SAP Certified IT specialists can provide hundreds of years of experience combined.
Questions to Ask When Interviewing IT Companies
You probably have a list of questions already written down to ask when interviewing IT companies in Chicago, but here are some to include:
- Do they have certifications and training in the computer hardware you own or rent?
- Are they SAP Certified?
- Do they have experience working in your industry?
- How often do they send employees for ongoing training?
- Do they offer formal and on-the-spot training to your staff?
- Will they provide references from SAP Certified Partners?
- What is their response time for service calls after hours? During business hours?
Is Hiring a SAP Certified Partner IT Support Company Worth It?
Ultimately, only you can answer that question. However, you need to ask yourself whether you can use those same labor hours in a better way. Is it worth it to you to have an SAP Certified Partner IT Support Company available 24/7 to repair your computer network? Would you like to reduce your stress in regards to your company’s devices? If you can answer either of these questions with a “yes,” then it is worth your time to investigate further into hiring an IT services firm. To find out more about hiring a SAP Certified Partner IT Support Company, contact us.