Using An Internal IT Department Versus Outsourcing

Should CFOs Continue With Internal IT In A Post-COVID-19 World?

CFOs need to start budgeting for the post-COVID-19 world now – a key point to consider will be to what extent you continue with remote work, and whether that will call for a different model of IT support.

Have you given any thought to the way your business will operate in a post-pandemic world?

According to 317 CFOs recently surveyed by Gartner, the business world may not change back when the pandemic is over – 74% of CFOs say they expect to move previously on-site employees remote post-COVID-19.

However, if that’s your plan, you may need to change your model of IT support…

Remote Work Requires A Superior Model Of IT Support

As you and the other C-level executives at your business have likely discovered since the start of the pandemic, your ability to work remotely depends directly on your IT support.

In the remote setting, technology is necessary so that you and your staff can:

  • Access files, applications, and systems from a remote setting
  • Collaborate with colleagues, partners, and customers via video conferencing solutions
  • Stay secure against the increased rate of phishing attacks related to the pandemic
  • Maintain communications with cloud-based phone systems that keep staff connected

It’s understandable if your internal IT team has been struggling to keep your staff supported – many businesses’ IT support processes were not developed with a remote model in mind. If your team hasn’t been able to deliver the support required, it’s likely led to some issues:

  • Poor functionality for remote solutions deployed at staff members’ homes
  • Compromised security in your extended network of home offices
  • Less value for the investment you’ve made in your IT support

Outsourced IT Services Are Designed For Remote IT Support

Outsourcing your IT services can provide you and your team the IT support you need, likely at a more cost-effective rate. These IT companies are already experienced in delivering remote support solutions where applicable and visiting on-site when necessary.

By migrating to an outsourced IT service, you can avoid a number of expenses that come with managing your own internal IT:

  • Employment Costs: An in-house IT team can cost a lot to manage and maintain. To be effective, IT service and support requires up-to-date skills and expertise. There are additional expenses on top of the salary to consider. For example, holidays, and the coverage while your network administrator is away. When you consider all of this, just one network administrator can cost you even more than a standard salary.
  • Ongoing Training and Certifications: With cybercrime and other threats to your business, you must ensure your IT staff is trained on the latest cybersecurity tactics. In addition, software, hardware, and cloud solutions are constantly evolving. To provide the most cost-effective IT solutions, your IT personnel should attend vendor training and stay up to date on certifications that expire. These training and certification expenses can really mount up and may involve travel expenses as well.

Like this article? Check out the following blogs to learn more:

Outsource IT Solutions Group Is Available To Help Get Your Business Working Remotely


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