Thank you, John for completing my transition to the new computer effectively and efficiently.
Work with the best
March 18, 2021
Nick has great knowledge and is very pleasant to work with.
Fantastic job Rob!
March 17, 2021
OSG is always outstanding. Rob did a fantastic job with our recent problems. He has wonderful follow-through.
Thanks Kevin!
March 15, 2021
Kevin did an awesome job. Quick to help too!!
Wonderful help !
March 12, 2021
Wonderful help Adrian! You understood what the problem was and assisted us. Thank you!
Professional work!
March 12, 2021
Nick was very patient and helpful.
Thank you John!
March 11, 2021
John found and fixed the problem quickly. Couldn't be happier.
Well done Support Team!
March 10, 2021
We love outsource. Friendliest and most motivated tech help I've ever dealt with. Always leave my session with a solution.
Nice work Jerry
March 9, 2021
Jerry was fast and professional.
Excellent service
March 8, 2021
Great service and knowledgeable representative (Tony).
Thanks Christian!
March 4, 2021
Christian was of tremendous help in providing me guidance based on my situation and questions
Good job Kevin!
March 4, 2021
Kevin was courteous with me and solved my problem...All of your associates have been a pleasure to work with.
Great customer service!
March 3, 2021
Robert was outstanding. Fixed the issue quickly and more importantly solved the issue correctly.
Thanks!
February 23, 2021
Joel is fantastic!
Nice work , Rob
February 22, 2021
Rob is the best! Thank You!
The best service!
February 20, 2021
Tony had to reinstall Team on my computer and it was taken care of in no time.
Mike is amazing
February 18, 2021
Mike is amazing. He is knowledgeable, fast, efficient and looks beyond the task at hand to make sure everything is fully functional and all our needs are met.
Great Work!
February 17, 2021
Dan R is always around to help with tech stuff … Even if it is an easy fix … he never makes someone feel bad about it. He is so nice and willing to help.
Thank you Rob!
February 16, 2021
Rob went above and beyond to serve me late on a Friday afternoon … He was upbeat the entire time and committed to resolving the issue for me.
Great job!
February 15, 2021
Christian is amazing and patient!
Thanks Tony
February 12, 2021
Tony is always so patient and nice.
Excellent Work!
February 11, 2021
Jerry's work, as always, is excellent. He does a great job communicating status, issues, and solutions.
Best Service
February 10, 2021
Christian was great very fast and professional
My problems are solved
February 9, 2021
Joel did a great job helping me with my issue. He was very knowledgeable and professional in his approach.
Thanks Robert!
February 9, 2021
Robert is the best! Thanks for the assistance.
Tony did a great job
February 9, 2021
Tony gave me a call exactly as scheduled and quickly worked through my technical support. He did a great job communicating throughout the process.
We are very grateful!
February 2, 2021
In addition to 'fixes' and 'updates', Tony takes the time to explain 'why' things need doing by the user and the benefits behind them.
Thanks OSG Team!
February 2, 2021
Outsource is always super reliable and professional.
Tony the professional
February 2, 2021
Tony is great and deserves a raise!
Great service as usual
February 1, 2021
John went above and beyond, being helpful and explaining what was happening. Great service as usual.
Great job John
January 29, 2021
John took care of my issues very quickly. He always does a great job.
Thanks Christian
January 28, 2021
Christian was great - super helpful!
Thanks for good service!
January 28, 2021
OSG rep was friendly, knowledgeable and performed the work above satisfaction.
Thank you Rob!
January 27, 2021
Rob was great in providing instructions. Thank you Rob!
Well done
January 27, 2021
They promptly solved this issue promptly and restored document which was great.
Just a Best Service
January 27, 2021
He was on time and finished on one day, when two days were allotted for this project. Also, gave his email if anyone had any issues with their new computers.
Professional work!
January 26, 2021
Kevin was very efficient and professional
Thanks!!!
January 25, 2021
I greatly appreciate Robert's fast action on my request.
Quick response & Clear communication!
January 24, 2021
Many thanks to Jackson for quick response & clear communication while resolving this issue the same day we reported.
Thanks team!
January 20, 2021
My issue was resolved promptly.
My problem is solved
January 18, 2021
Thanks for the easy to understand response
Thanks Joel
January 15, 2021
Thanks to Joel for his rapid help.
Nice work Tony
January 12, 2021
Tony, Thank you very much for great service.
Excellent service as always
January 12, 2021
OSG provides great service.
Well done Support Team!!!
January 8, 2021
Thanks, Rob & Support Team!!!! Stellar as USUAL!!!!
Tony was great!
January 8, 2021
Tony was great! He spent a lot of time working on getting my issue resolved and didn't give up until he got it working again. He's very tenacious!
Problem resolved
January 4, 2021
I really appreciate Kevin's fast action and solution to fix our problem.
Great Job!
December 29, 2020
No service call needed a second time. Rob took care of all on first call!
Tony is fabulous!
December 29, 2020
Tony killed it today - Not only did he help me with the MS-Word issue, but also helped with two other items. A job well done.
Thank You Tony!
December 24, 2020
Tony A. is the best. He always takes care of the issue at hand and still goes above and beyond if he finds something else. Thank you.
Helpful and Professional
December 22, 2020
Great follow up on Rob's part to connect when I could work on it. He corrected the issue we were experiencing.
Thanks Joel!
December 22, 2020
Joel answered my questions regarding email alerts ... Joel is always very patient, professional and knowledgeable.
Nice work Team!
December 21, 2020
Fantastic job, was able to find a stable permanent solution.
No one is better than Mike
December 17, 2020
Mike helped me and walked me through what to do, and with patience and kindness.
Rob did a great job
December 14, 2020
Rob was great - very thorough and knowledgeable.
Thanks for the help Joel!
December 12, 2020
Joel was very professional in achieving positive results. He promptly pursued solving my problems and was easy to work with over the phone.
Robert is always very knowledgeable
December 10, 2020
Robert is always very knowledgeable and helpful. Thank you!
Thank you for resetting
December 8, 2020
Thank you for resetting my password so quickly Joel. Email was sent to Brian and within 10 minutes my password was changed.
John is great!
December 4, 2020
John is great! Very helpful and follows up.
Nice work, Robert!
November 25, 2020
Robert was professional … and made additional suggestions that can be shared to the team to help others that may come across similar issues.
Thanks!
November 24, 2020
Tony was courteous and expeditious.
Kevin helped quickly
November 20, 2020
Kevin took care of the problem of scanning quickly and is working fine.
No one is better than Kevin!
November 17, 2020
Kevin was great at communicating the problem and how he was going to fix it! As well as quick to figure out the problem to start.
Thanks Nick
November 17, 2020
Nick is great to work with.
Joel did a great job
November 13, 2020
Joel was very patient and helpful.
Kevin was extremely helpful
November 11, 2020
Kevin was extremely patient and helpful. He didn't give up until the issue with my Iphone work mail was resolved.
Great Job
November 11, 2020
OSG does a thorough job and looks at all related issues.
Thank you
November 11, 2020
Thank you so much for resolving my file issue so quickly!
Kevin was super!
November 8, 2020
Kevin was super quick and was great solving my issue. Thx, Kevin!!!
Robert was great
November 6, 2020
Robert was great to talk to, and a huge help! My fav!
Tony is a very talented!
November 4, 2020
Tony is a very talented and patient gentleman. He is a pleasure to work with.
Christian is fantastic!
November 4, 2020
Christian is fantastic - prompt, polite and knowledgeable.
Great job!
November 2, 2020
Joel was very helpful and polite.
Job very quickly
October 30, 2020
Nick did an awesome job very quickly -- and fixed the problem!
Respectful
October 28, 2020
Kevin, Robert, and so many, many others have always been so good with a technically challenged person ... their expertise is appreciated.
Joel is a Real Professional
October 28, 2020
Joel did a great job.
Solved Quickly
October 28, 2020
Tony was great and was able to resolve my issue.
Tony did a great!
October 21, 2020
Tony did a great job with his handling and explanations.
My Issue Resolved
October 19, 2020
Great response time and patience!!
Great Work!
October 19, 2020
Joel went far above and beyond helping … with this service request … He's very knowledgeable and works very hard to complete our requests.
Thanks Rob
October 16, 2020
Rob always goes above and beyond to help me with IT issues.
Professional
October 13, 2020
Every service rep I have worked with has been outstanding - friendly, patient, helpful, and thorough.
OSG is Great
October 13, 2020
Kevin has patience and listened to my problem. Glad he's on our team! Great asset to OSG!
Tony did great
October 12, 2020
Tony is always great to work with and pinpoints the issue quickly and efficiently.
Great service as always
October 9, 2020
Nick was on it and worked with Microsoft to get the issue fixed, it was great!
Great Staff
October 8, 2020
Kevin and the service team are AWESOME!!!! Thanks to Allison, too!
Great work Tony!
October 7, 2020
Tony handled my problem professionally and timely.
Thanks Rob!
October 6, 2020
Rob was very knowledgeable and helpful
Excellent Support
September 23, 2020
Joel is very helpful and knowledgeable. Always ready to help when needed.
Issue Resolved
September 21, 2020
Robert really tried everything to resolve my computer issues! I appreciated his time and effort.
Paul did great
September 21, 2020
Paul was able to resolve my issue very quickly.
Tony is a pro!
September 21, 2020
Tony is a pro and I appreciate his timely assistance.
Thanks!
September 21, 2020
Christian always works quickly to complete our tasks and has great communication.
Great service as always!
September 17, 2020
As always Dan helps pull a rabbit out of a hat. We have battled with this server for a month and he was able to resolve the issue for us. Great work!
Thank You
September 16, 2020
Had timely response from Kevin and my problem was solved with a good explanation.
Tony did great
September 16, 2020
Tony is a wiz and a great guy to work with....Always helpful.
Very Helpful
September 15, 2020
Thanks for everything, Carrie!
Good work!
September 14, 2020
Christian is always a pleasure to work with.
Kevin is cool!
September 3, 2020
Kevin did a great job and explained why the issue happened. He also set up an icon so if the issue happens again, I can correct it.
Tony did great job.
September 1, 2020
Tony was very helpful and friendly on the phone. He quickly resolved our issue and got us up and running. We greatly appreciate his help!
Good service!
August 28, 2020
Rob was great, as always.
Thank you Christian!
August 27, 2020
Christian is always thorough and professional.
Very knowledgeable!
August 26, 2020
Robert was very helpful. He was very knowledgeable regarding IT security matters. He also stayed on task well.
Joel is excellent
August 24, 2020
Joel is excellent and efficient and solved both of my issues.
Kevin was awesome!
August 21, 2020
Kevin was awesome, spotted something else and fixed that too!
Tony is great!
August 20, 2020
Tony did a great job!
Kevin was knowledgeable and thorough!
August 18, 2020
Kevin was knowledgeable and thorough. He made sure I had everything I needed to use this laptop at home for work.
Carrie was unbelievably helpful!
August 17, 2020
Carrie was unbelievably helpful, knowledgeable, and a pleasure to work with!
Great job!
August 6, 2020
Christian is pleasant and easy to work with.
Carrie was great!
August 5, 2020
Carrie was great!
Great Job!
August 4, 2020
Reoccurring issues coupled with my tech ignorance I am sure were trying for Paul. He was kind, professional and very focused on getting this to work—-which he did!
Jerry has been wonderful!
August 3, 2020
Jerry has been wonderful! he is so helpful, patient and knowledgeable! He is an asset to us!
Tony did an awesome job…
August 3, 2020
Tony did an awesome job... it took us a while to test this with Jim, so it falls on us that this took a few extra days. No fault of Tony....
Rob did a great job!
July 30, 2020
Rob did a great job for me. He solved my issue in less than 10 seconds!
Tony was great help!
July 28, 2020
Tony was great help in resolving my problem!
Helpful!
July 27, 2020
Kevin was, as always, very professional and helpful!
Carrie was great!
July 24, 2020
Super friendly and easy to work with!
Tony is patient!
July 22, 2020
Tony is patient, competent, and thorough, as well as a very pleasant operating manner.
Great job!
July 20, 2020
Kevin quickly took care of my issue & I am back working!
Robert did a fantastic job!
July 20, 2020
Robert did a fantastic job in assisting me today. I am so technically challenged and not only did he address my needs he also provided confidence and support that went beyond just providing the service requested.
Great Job MIKE
July 16, 2020
Mike was amazing-called me to fix an issue after 10pm EST- He patiently explained what was going to be done & he unfroze my laptop.
Rick was very grateful
July 16, 2020
Rick was very grateful for all of Tony's assistance. He would not have been able to connect without him.
Good service!
July 15, 2020
Carrie is great.
Very knowledgeable!
July 15, 2020
Robert is a great addition to your team. He's helped us with several issues over the last few months and he's very knowledgeable.
Thank you!
July 15, 2020
Joel is very knowledgeable as well as helpful. He was able to fix the issue within minutes. Thank you!
Kevin was very helpful
July 10, 2020
Kevin was very helpful and solved my problem very quickly and professionally. Thank you.
Joel was great!
July 10, 2020
Joel was great. Set up computer quickly, showed me different options and was easy to work with. Great service and extremely knowledgeable.
Getting Started With Microsoft Teams
OSG brings free and online Microsoft Teams training to Chicago businesses. Watch online and learn how you can use Microsoft Teams in your business.
Getting Started With Microsoft Teams
Users across the country and around the world are harnessing Microsoft Teams to connect with staff members, clients, and other business contacts. In this training seminar, we’ll walk you through the basics of Microsoft Teams so you can start using it with your staff.
Are you using Microsoft Teams yet?
It is a vital part of the Microsoft 365 suite of solutions. Many organizations have access to Teams, but most haven’t heard even tried using it until recently.
Check out our latest video to learn more about it:
Microsoft Teams: The Basics
Microsoft Teams is a chat-based workspace in Microsoft 365 that lets you bring together other users and collaborate with conversations and content. The idea behind using Teams is to help you do more and increase your employees’ productivity. Basically, it helps your teams get work done. You can easily integrate it with other Microsoft applications via its secure cloud.
Microsoft Teams allows you to schedule and join online video meetings with HD video, VoIP, and dial-in audio conferencing options. It provides users with a dedicated phone number for placing and receiving domestic and international phone calls, with advanced features including voicemail, transfer, delegation, and emergency calling.
There are many benefits of using Microsoft Teams, including:
Host Video Meetings: Whether you have 10 employees or 10,000 employees, they can all meet in one place, no matter where they’re located.
Share Files & Collaborate: Edit, access, and share files with simplified search capabilities that make it easy to find what you need, alongside access to all Word, PowerPoint, and Excel files in real-time from one convenient hub.
Maintain Remote Cybersecurity: Teams’ advanced security controls including data loss prevention, information barriers, legal hold, retention policies, and much more to keep any sensitive data within files safe against unauthorized access.
Manage Your Team Remotely: Stay in the loop regarding meetings as employees have access to a complete view of their scheduled meetings, the timing, the subject, and a full list of other people who will be in attendance.
Chatting On Microsoft Teams
Microsoft Teams’ chat function is your most direct way to get in touch with team members. Use this function to send a quick message.
There are a number of features of the chat function that make communication simple:
Under the Chat tab, you’ll have access to a range of different information — who has read a message that you’ve sent, your full list of contacts, and recent conversations
Teams shows your coworkers’ availability, with green for Available, yellow for “Be Right Back” or “Appear Away”, or red for “Busy” or “Do Not Disturb”
You can start a new chat with the pencil icon near the top right of the window, and either select the person you want to talk to from your contact list, or type their name in.
You can add additional people to the conversation to start a group chat
Beneath the text field for your message, you’ll see the many different types of content you can send — files from your computer or another Microsoft app, emojis, GIFs, stickers, calendar invites, and more
You can also chat with entire channels, allowing you to better communicate with specific teams within your organization.
Harnessing the full capabilities of the chat function will allow you to communicate more quickly and efficiently than by composing an email. Any time you need to ask a quick question or directly share some info, the chat function is your best bet.
Internal Team Calling On Microsoft Teams
For some conversations, text chatting isn’t the most efficient method of communicating. For a more direct interface with team members, you can place audio and video calls.
You can place a call to a specific team member by selecting the phone icon (audio only) or video camera icon (audio and video) in the top right-hand corner of the chat window.
During a video call, you can maintain the call while viewing other windows, which will minimize the video feed.
You can add additional team members to an active call by selecting the Participants option on the call menu, and inviting other contacts in the right-hand menu.
Clicking the ellipsis on the call menu will open up a range of additional options, such as the capability to record the meeting
Microsoft Teams allows users to blur or replace their background, also found under the ellipsis on the call menu
You can share your screen via the option on the call menu, which allows you to select whether you share your desktop or a specific window
File Sharing On Microsoft Teams
Microsoft Teams offers a range of ways to upload and share files:
Sharing In A Teams Channel: On any channel in which you operate, you can select “Files” on the top menu, and then select “Upload”, to share a locally stored file with the members of that channel.
Sharing Files In A Post: Similarly, in the chat window for any given channel or user chat, you can click the paperclip icon to select and upload a file as a chat message.
Drag & Drop: At its simplest, Teams allows you to share files by directly dragging a file from your local computer and dropping it in the chat or channel in which you want it uploaded.
Record Meetings In Microsoft Teams
Microsoft Teams also has a recording function — here’s how to use it:
Start or join the meeting.
Go to the meeting controls and select More options (the three-dot symbol) > Start recording. Everyone in the meeting will be notified that it is being recorded, and a notification will be posted in the chat as well.
To stop recording, go to the meeting controls and select More options > Stop recording.
After the call is done, the recording is then processed (which can take some time). Once the processing is complete, it will be saved to Microsoft Stream, and a notification will be sent to the user that started the recording.
Tell us what you’re trying to achieve with Microsoft Teams.
Let us show you how to optimize your Microsoft Teams processes.
The more you know about the software you use every day, the more productive and effective you’ll become while you’re using it. Case in point: if you and your staff are using Microsoft Teams every day, shouldn’t you be Microsoft Teams experts?