My issue was resolved promptly.
My issue was resolved promptly.
Thanks for the easy to understand response
Thanks to Joel for his rapid help.
Tony, Thank you very much for great service.
OSG provides great service.
Thanks, Rob & Support Team!!!! Stellar as USUAL!!!!
Tony was great! He spent a lot of time working on getting my issue resolved and didn't give up until he got it working again. He's very tenacious!
I really appreciate Kevin's fast action and solution to fix our problem.
No service call needed a second time. Rob took care of all on first call!
Tony killed it today - Not only did he help me with the MS-Word issue, but also helped with two other items. A job well done.
Tony A. is the best. He always takes care of the issue at hand and still goes above and beyond if he finds something else. Thank you.
Great follow up on Rob's part to connect when I could work on it. He corrected the issue we were experiencing.
Joel answered my questions regarding email alerts ... Joel is always very patient, professional and knowledgeable.
Fantastic job, was able to find a stable permanent solution.
Mike helped me and walked me through what to do, and with patience and kindness.
Rob was great - very thorough and knowledgeable.
Joel was very professional in achieving positive results. He promptly pursued solving my problems and was easy to work with over the phone.
Robert is always very knowledgeable and helpful. Thank you!
Thank you for resetting my password so quickly Joel. Email was sent to Brian and within 10 minutes my password was changed.
John is great! Very helpful and follows up.
Robert was professional … and made additional suggestions that can be shared to the team to help others that may come across similar issues.
Tony was courteous and expeditious.
Kevin took care of the problem of scanning quickly and is working fine.
Kevin was great at communicating the problem and how he was going to fix it! As well as quick to figure out the problem to start.
Nick is great to work with.
Joel was very patient and helpful.
Kevin was extremely patient and helpful. He didn't give up until the issue with my Iphone work mail was resolved.
OSG does a thorough job and looks at all related issues.
Thank you so much for resolving my file issue so quickly!
Kevin was super quick and was great solving my issue. Thx, Kevin!!!
Robert was great to talk to, and a huge help! My fav!
Tony is a very talented and patient gentleman. He is a pleasure to work with.
Christian is fantastic - prompt, polite and knowledgeable.
Joel was very helpful and polite.
Nick did an awesome job very quickly -- and fixed the problem!
Kevin, Robert, and so many, many others have always been so good with a technically challenged person ... their expertise is appreciated.
Joel did a great job.
Tony was great and was able to resolve my issue.
Tony did a great job with his handling and explanations.
Great response time and patience!!
Joel went far above and beyond helping … with this service request … He's very knowledgeable and works very hard to complete our requests.
Rob always goes above and beyond to help me with IT issues.
Every service rep I have worked with has been outstanding - friendly, patient, helpful, and thorough.
Kevin has patience and listened to my problem. Glad he's on our team! Great asset to OSG!
Tony is always great to work with and pinpoints the issue quickly and efficiently.
Nick was on it and worked with Microsoft to get the issue fixed, it was great!
Kevin and the service team are AWESOME!!!! Thanks to Allison, too!
Tony handled my problem professionally and timely.
Rob was very knowledgeable and helpful
Joel is very helpful and knowledgeable. Always ready to help when needed.
Robert really tried everything to resolve my computer issues! I appreciated his time and effort.
Paul was able to resolve my issue very quickly.
Tony is a pro and I appreciate his timely assistance.
Christian always works quickly to complete our tasks and has great communication.
As always Dan helps pull a rabbit out of a hat. We have battled with this server for a month and he was able to resolve the issue for us. Great work!
Had timely response from Kevin and my problem was solved with a good explanation.
Tony is a wiz and a great guy to work with....Always helpful.
Thanks for everything, Carrie!
Christian is always a pleasure to work with.
Kevin did a great job and explained why the issue happened. He also set up an icon so if the issue happens again, I can correct it.
Tony was very helpful and friendly on the phone. He quickly resolved our issue and got us up and running. We greatly appreciate his help!
Rob was great, as always.
Christian is always thorough and professional.
Robert was very helpful. He was very knowledgeable regarding IT security matters. He also stayed on task well.
Joel is excellent and efficient and solved both of my issues.
Kevin was awesome, spotted something else and fixed that too!
Tony did a great job!
Kevin was knowledgeable and thorough. He made sure I had everything I needed to use this laptop at home for work.
Carrie was unbelievably helpful, knowledgeable, and a pleasure to work with!
Christian is pleasant and easy to work with.
Carrie was great!
Reoccurring issues coupled with my tech ignorance I am sure were trying for Paul. He was kind, professional and very focused on getting this to work—-which he did!
Jerry has been wonderful! he is so helpful, patient and knowledgeable! He is an asset to us!
Tony did an awesome job... it took us a while to test this with Jim, so it falls on us that this took a few extra days. No fault of Tony....
Rob did a great job for me. He solved my issue in less than 10 seconds!
Tony was great help in resolving my problem!
Kevin was, as always, very professional and helpful!
Super friendly and easy to work with!
Tony is patient, competent, and thorough, as well as a very pleasant operating manner.
Kevin quickly took care of my issue & I am back working!
Robert did a fantastic job in assisting me today. I am so technically challenged and not only did he address my needs he also provided confidence and support that went beyond just providing the service requested.
Mike was amazing-called me to fix an issue after 10pm EST- He patiently explained what was going to be done & he unfroze my laptop.
Rick was very grateful for all of Tony's assistance. He would not have been able to connect without him.
Carrie is great.
Robert is a great addition to your team. He's helped us with several issues over the last few months and he's very knowledgeable.
Joel is very knowledgeable as well as helpful. He was able to fix the issue within minutes. Thank you!
Kevin was very helpful and solved my problem very quickly and professionally. Thank you.
Joel was great. Set up computer quickly, showed me different options and was easy to work with. Great service and extremely knowledgeable.
In our business we rely heavily on technology. OSG has helped us set up the appropriate network environment for our size company with all the safeguards we need, and does a great job monitoring and maintaining our network environment. Anytime there has been an issue OSG is quick to resolve it. We highly recommend OSG for any company’s outsourcing needs.
For over 9 years, Outsource Solutions Group has been solving any and all technology issues that we throw at them. It gives us peace of mind knowing that OSG is there to help us behind the scenes to keep everything running smoothly, while we get to focus on our business. Thanks for everything, and we look forward to a continued successful partnership.
Like with any other business, the need for a dependable IT environment is crucial for our day-to-day business. With Outsource Solutions Group, we have the peace of mind in knowing that OSG is there for any technical needs we may have, allowing us to focus on our core business. Thank you to Ryan, Darrell, Jeff and the entirety of the OSG staff for all of their assistance!
I wanted to compliment ALL Outsource employees for doing such a great job. The Outsource team is timely, kind, hardworking, and has been a pleasure to work with. Thank you for staying on top of our issues. You all make my life A LOT easier!! THANKS AGAIN!!
I rely on Outsource Solutions Group for all my IT needs, and they do not disappoint. It is comforting to have a solid IT strategic partner, with whom I can make sound business decisions. We have valued our long-lasting relationship with Outsource, and we look forward to a continued successful partnership!
We recently asked OSG to install a new computer for us, and I'm happy to say everything went perfectly. As a small business, we are always looking for efficient and cost-effective partners and OSG proved to be just that. We look forward to a continued relationship with their team!
Conducting business globally is not possible without a strong IT presence. We need to feel confident that our systems will work wherever we are, and that our equipment will not fail when we need it the most. That’s where OSG comes in! Thanks to their efficient and competent team of professionals, we are never without the help we need. I certainly recommend OSG for your IT business needs!
We are a small business who relies on technology to keep our business thriving– primarily, to stay accessible and connected to our clients. Downtime is non-optional. After a thorough analysis of local IT companies and a selective sorting process, I couldn’t be happier with my choice in Outsource. Every step of the way has been first-class; from the initial phone call to the face-to-face meeting to the onsite IT visits, every member of the team has been extremely professional, competent, helpful and patient! Furthermore, the IT on-site assistance has been quick and efficient but also thorough – where I’ve been walked through what has been accomplished in non-techy language that I can understand – what a dream! I highly recommend Outsource as it provides the ultimate “IT peace-of-mind” which money can’t buy!
We have worked with OSG for roughly 7 years, and their support has been terrific. We can count on them to get the job done and ensure our IT needs are met effectively and efficiently. Their team of IT professionals and support staff are there when we need them and always able to handle whatever comes their way. OSG is a true IT service partner!
We started working with OSG many years ago and are very pleased with their service. We are confident in their abilities to serve our IT needs, and are happy to refer other colleagues and business associates. We look forward to a continuous successful relationship with OSG.
We have greatly appreciated the expertise and efficiency OSG has brought to our IT needs. We've moved from cautiously at risk of interruption to confidently optimistic that we have the support needed to serve our clients. A problem we've been trying to resolve for several months was resolved in a matter of days once we enlisted OSG, and our clients now have complete confidence in our services. OSG should take great pride in the quality of their staff.
In our hectic, crazy world in which we hear so much negative feedback – I am so excited to share our experience about our new found ‘Super Heroes,’ Outsource Solutions Group (“OSG”). It is mid-January and our prior IT company’s 2016 costs and services are completely unaffordable to most small businesses. Their service to us ended, and we are basically shut down for the past 3 weeks! We need tech support, yet we know for a fact that every IT company is not the same! Our experience in finding a quality IT company has been equal to having oral surgery – a necessary, but very painful task! Out of desperation I came across OSG on the internet, and with great caution I reached out by email. I received a prompt response from OSG’s Shawn Beaudette (Sales Representative). After discussing with Shawn that our then-current situation and our technical needs had reached near emergency status, we received a call from Kevin Green (Service Coordinator) to confirm that we were on the service schedule. It seemed like only a heartbeat after receiving their initial call that OSG’s computer engineer, Nick Villalpando, walked through the door of our office. In less than four hours after his arrival we were back in business. The experience does not stop there! Before Nick had even left our office, Tom Johansson (Service Manager) was on the phone with me following up on every aspect of the experience we received. Tom also guided me in learning the most efficient ways to process a service request, though immediate contact with OSG is always only a phone call away. Alex Bugg (Service and Operations Coordinator) does not just send out invoices. As we are a new Client to OSG, Alex patiently and promptly responds to questions that I have that relate to our billing statements. Shawn and Tom continue to follow up to ensure that we are happy with the services we are receiving from OSG. In the many years we have operated our law practice, we have never received such prompt, courteous, professional, and reliable tech support. OSG functions as a single “body”, and each department acts as an “appendage” – not a separate entity. At OSG, you are not put on endless hold on the phone; you do not wait days or weeks for assistance; it is not necessary to send endless email requests hoping for a response; you do not travel through cyberspace from person to person, repeating your issue during your journey. Outsource is the most well organized IT solutions group we have ever worked with. The company format is fluid and precise, so that the end result to us – the Customer – is excellence in any and all services that they provide. If we were asked to rate Outsource Solutions Group, they would receive “5 stars” – because they earn it, 24/7.
We have been a customer for over 10 years and our network has grown exponentially over this period. OSG has guided us the whole way and our network runs better today than it ever has. I trust them that they always have our best interest at heart and are honest and fair with their recommendations.
We are an Insurance Agency that provides high quality insurance solutions for personal, business and employee benefits for clients across the country. It was important for us to choose an IT partner such as Outsource Solutions Group, that would make us a priority. For us to provide the excellent service our customers are accustomed to we needed to have our daily tech support issues resolved quickly, we had to make sure our network was being monitored and proactively looked at and we also needed a fast turnaround time on equipment for our reps in the field. Outsource Solutions Group, delivers excellent service to us and I would recommend them to any business looking for an IT Partner
Outsource Solutions Group, Inc. has been our Managed Service Provider since 2012. They are knowledgeable, efficient and a pleasure to work with. They assist us with various projects, computer installations, upgrades and day to day IT management. I would highly recommend their services.
We have worked with three to four other Managed Services Providers prior to choosing Outsource Solutions Group, Inc. They just do a better job with communication and account management. From their Dispatch to Service to Sales they keep on top of my account. It’s their attention to detail and communication that keep them at the top of the heap
It’s refreshing to deal with an organization like Outsource Solutions Group who truly cares about our Library and looks for ways to improve and streamline processes while on a budget.
OSG handles all the support tickets, help-desk and on-site IT support for three of our plants in the Midwest. They do an excellent job handling the daily IT operations and effectively make sure we are running smoothly!
OSG has been managing our network since 2010. They provided us with excellent support services for network deployment, server management, firewall & router configuration, plus security and patch management. Whenever we have emergencies they are really responsive so our business does not experience downtime.
Computer problems are frustrating. Software renewals such as anti-virus, firewalls, server warranties, domain name renewals are even more frustrating because who has time to keep track of all of that? We hired Outsource Solutions Group as our Managed Services Provider. We just pick up the phone or enter in our own service tickets to handle our network and PC issues. Outsource reminds us what software expirations or warranties are coming due to keep our environment protected. A lot less frustration and a lot more happy! Thanks Outsource!
We completely outsourced our IT to Outsource Solutions Group in 2008. They provide hardware, software, on-site support for our US operations and unlimited help desk for US and all three of our global locations as well. They provide superior customer service, make us a priority and we could not be happier.
I was looking for an IT provider that could support multiple locations, projects, emergency support as well as consistently provide help desk support to my end users. It was a tough job to fill, but Outsource Solutions Group rises to every occasion. I know they work hard and more importantly they work smart. My IT budget dollars are spent wisely with OSG.
Plain and simple – we need to be up and running 24 hours a day seven days a week. I hired Outsource Solutions Group to make sure this happens and they do. They virtualized our network environment, installed a state of the art back up and disaster recovery system, manage patches and provide unlimited help desk support
Outsource Solutions Group, Inc. has made more progress with our account in the last four months than the previous IT vendor did in 4 years!
Outsource Solutions Group, Inc. provides professional answers to our IT questions in a way we can understand them. They accommodate our schedule and are great at servicing our account
You can trust and depend on Outsource Solutions Group for all your computer and network needs – I know I do. Choosing an IT support company was not an easy task. I had to have an IT partner that understood if my network is down then so is my business! OSG gets it and therefore, they get my business!
Outsource Solutions Group provides world class technical support. We demand 24X7 availability for our network and electronic communications and Outsource delivers on that promise every time
Our experience continues to be productive, efficient and more than collegial. I have recommended OSG to multiple organizations with consistently good outcomes
Outsource Solutions Group, customized a Hassle IT Plan just for our business. They don’t use a cookie cutter approach - they understand our unique business needs and IT requirements. I’d recommend them to any business considering outsourcing their IT needs
When asked, I always recommend Outsource Solutions Group for their IT consulting and support services. Since our first meeting in 2010, Mike and his ever growing team, have been personable and responsive to our needs. OSG has the know-how to quickly provide resolution for even the most unexpected issue.
We are in their Hassle Free IT program and it truly makes running my business a lot easier. They eliminated frustrating and expensive computer problems we used to experience. I can sleep at night knowing our network and data is safe with OSG watching our network 24/7
OSG has been instrumental in keeping our network secure with their Hassle Free program. We no longer have to worry about patch management and spam is a thing of the past! Very professional and excellent customer service
My business cannot afford downtime. I need an IT provider that is quick to respond and handles my account with urgency and that is exactly what Outsource Solutions Group does for my business. They make me a priority.
One of the best things about Outsource Solutions Group is their effectiveness in delivering on what they promise and the results I need when I need them. They truly care about me as a customer and go the extra mile for me all the time.
We have been doing business with them for 8 + years and have come to rely on their technical expertise and exceptional customer support. Our server crashed when I was out of town. Outsource responded super fast, had a tech on site within an hour and they did not stop working until we were back up and running. They kept me updated, all along the way.
OSG came highly recommended to us and we see why! They take the time and go the extra mile with their IT services and support. We are on their Hassle Free plan and it’s fantastic! They take care of all our IT needs for us so we can concentrate on our core business. It’s a total relief to not have to worry about our IT because we know OSG is there for us.
We are a hassle Free IT customer of Outsource and that is exactly what they do - they take the hassle out of IT. I would recommend their services to any small to medium sized business who does not want the headache of managing IT and needs a proactive trustworthy partner to handle all their IT needs
I have been using Outsource Solutions Group IT services for a number of years now. When I changed companies I was sure to bring Outsource along, I depend on their advice and technical expertise! They also make it very easy for me to recommend other colleagues of mine to them and that is trust when my name is attached to it
Outsource has been providing us with our hosted email solution for a number of years now and we couldn’t be happier. If there ever is an issue they are extremely responsive and treat us like we are their only customer. We can’t say enough good things about their support and customer service.
Very happy with their services. Outsource responds quickly to all my tech support needs. If I have an issue they are fast to respond. They also explain technology in plain English. They don’t talk down; they just simply explain everything in a non-technical way so I can learn too
We rely on Outsource for hardware and software recommendations for our Illinois branch office. Outsource came in and organized our voice and data communication equipment increasing safety and functionality. Their desktop support and maintenance keeps us up and running full time.
We have experienced excellent customer service in the years we have engaged Outsource Solutions Group to help manage and troubleshoot our 50 user Windows network. OSG's expertise in technology planning has helped us avoid costly downtime situations, attain a maximum return on our technology investment and provide a secure platform for our business-driven applications
Recently, we had a virus issue. OSG was quick to respond and was able to dispatch a technician immediately and resolved the issue within 4 hours! We have been working with OSG for over 10 years and they are always there for us
We had been spending 15-20 hours a month fighting spyware and malware in our shop. Since their recommendation on installing a Watchguard Firebox in July of 2010 our spyware/malware problems have disappeared. We've periodically have used OSG for technical support since that time and have always been satisfied with the results.
OSG is always there when I need them from ordering a replacement keyboard to helping us transition to another internet provider. We count on them!
I came from another customer of Outsource Solutions Groups and when I landed with this company I was sure to give them a call because I know how good they are. They are honest and reliable! Glad they are protecting our network.
They do a great job. Quick response to problems
What is most important to us is that our network is always running on the latest patches, anti-virus definitions and security settings. This is something Outsource Solutions Group excels at, we don’t have to worry - they have IT covered for us.
Outsource is attentive to all our IT needs and they have impressive response times to any network issues we encounter. I have recommended their services to clients of mine
Outsource has been an invaluable resource. The staff are extremely patient and professional and are very good at explaining in non-technical jargon.
We have been very happy using OSG’s technical support services for the past several years now. They customize their support for our specific environment and respond quickly to our needs. Recently they helped us migrate to a new HP server running Windows Server 2012 and a new back-up system
Outsource is attentive and caters to their client's needs
We continue to use OSG’s IT services because they understand our business needs, they are proactive and address our issues quickly
OSG responds quickly and professionally to all of our short-term needs, and handles our larger more long-term issues with equal professionalism and responsiveness
I hired Outsource Solutions Group to assist us in alleviating computer issues, install hardware and software and help proactively maintain the network. As a business owner I needed an IT company that would stand behind their work, care about my business and follow through on what they said they were going to do and Outsource Solutions Group does a great job of all of that – I am a happy customer
I utilize the OSG tech support team for Microsoft 365, Cisco and firewall support as well as time and materials project work. It’s never been an issue getting the help when I need it. OSG makes me feel like I am their one and only client
Our network runs more efficiently than ever having partnered with Outsource IT Solutions Group, Inc. Having a reliable IT partner like Outsource that thinks outside the box to solve issues has been extremely valuable to my business
We used to approach our network environment in a very reactive way. We certainly had to pay attention when things were not working! It became a hassle and our computers were slow and we were wasting time during the day trying to troubleshoot our own issues vs. helping customers. When we finally had enough, we hired the professionals. Outsource Solutions Group monitors, manages and maintains our network – no more headaches for us. They are supportive, friendly and on top of everything. This way all our attention remains on our customers and not on our computers
Outsource Solutions Group, Inc. is an instrumental part of our IT operations. When we experienced a server hardware failure they worked around the clock until we were back up and running. They make solid recommendations, stand behind their work and we are thrilled to have an IT partner that is truly dedicated to our business