I really appreciate Kevin's fast action and solution to fix our problem.
Problem resolved
January 4, 2021
I really appreciate Kevin's fast action and solution to fix our problem.
No service call needed a second time. Rob took care of all on first call!
Tony killed it today - Not only did he help me with the MS-Word issue, but also helped with two other items. A job well done.
Tony A. is the best. He always takes care of the issue at hand and still goes above and beyond if he finds something else. Thank you.
Great follow up on Rob's part to connect when I could work on it. He corrected the issue we were experiencing.
Joel answered my questions regarding email alerts ... Joel is always very patient, professional and knowledgeable.
Fantastic job, was able to find a stable permanent solution.
Mike helped me and walked me through what to do, and with patience and kindness.
Rob was great - very thorough and knowledgeable.
Joel was very professional in achieving positive results. He promptly pursued solving my problems and was easy to work with over the phone.
Robert is always very knowledgeable and helpful. Thank you!
Thank you for resetting my password so quickly Joel. Email was sent to Brian and within 10 minutes my password was changed.
John is great! Very helpful and follows up.
Robert was professional … and made additional suggestions that can be shared to the team to help others that may come across similar issues.
Tony was courteous and expeditious.
Kevin took care of the problem of scanning quickly and is working fine.
Kevin was great at communicating the problem and how he was going to fix it! As well as quick to figure out the problem to start.
Nick is great to work with.
Joel was very patient and helpful.
Kevin was extremely patient and helpful. He didn't give up until the issue with my Iphone work mail was resolved.
OSG does a thorough job and looks at all related issues.
Thank you so much for resolving my file issue so quickly!
Kevin was super quick and was great solving my issue. Thx, Kevin!!!
Robert was great to talk to, and a huge help! My fav!
Tony is a very talented and patient gentleman. He is a pleasure to work with.
Christian is fantastic - prompt, polite and knowledgeable.
Joel was very helpful and polite.
Nick did an awesome job very quickly -- and fixed the problem!
Kevin, Robert, and so many, many others have always been so good with a technically challenged person ... their expertise is appreciated.
Joel did a great job.
Tony was great and was able to resolve my issue.
Tony did a great job with his handling and explanations.
Great response time and patience!!
Joel went far above and beyond helping … with this service request … He's very knowledgeable and works very hard to complete our requests.
Rob always goes above and beyond to help me with IT issues.
Every service rep I have worked with has been outstanding - friendly, patient, helpful, and thorough.
Kevin has patience and listened to my problem. Glad he's on our team! Great asset to OSG!
Tony is always great to work with and pinpoints the issue quickly and efficiently.
Nick was on it and worked with Microsoft to get the issue fixed, it was great!
Kevin and the service team are AWESOME!!!! Thanks to Allison, too!
Tony handled my problem professionally and timely.
Rob was very knowledgeable and helpful
Joel is very helpful and knowledgeable. Always ready to help when needed.
Robert really tried everything to resolve my computer issues! I appreciated his time and effort.
Paul was able to resolve my issue very quickly.
Tony is a pro and I appreciate his timely assistance.
Christian always works quickly to complete our tasks and has great communication.
As always Dan helps pull a rabbit out of a hat. We have battled with this server for a month and he was able to resolve the issue for us. Great work!
Had timely response from Kevin and my problem was solved with a good explanation.
Tony is a wiz and a great guy to work with....Always helpful.
Thanks for everything, Carrie!
Christian is always a pleasure to work with.
Kevin did a great job and explained why the issue happened. He also set up an icon so if the issue happens again, I can correct it.
Tony was very helpful and friendly on the phone. He quickly resolved our issue and got us up and running. We greatly appreciate his help!
Rob was great, as always.
Christian is always thorough and professional.
Robert was very helpful. He was very knowledgeable regarding IT security matters. He also stayed on task well.
Joel is excellent and efficient and solved both of my issues.
Kevin was awesome, spotted something else and fixed that too!
Tony did a great job!
Kevin was knowledgeable and thorough. He made sure I had everything I needed to use this laptop at home for work.
Carrie was unbelievably helpful, knowledgeable, and a pleasure to work with!
Christian is pleasant and easy to work with.
Carrie was great!
Reoccurring issues coupled with my tech ignorance I am sure were trying for Paul. He was kind, professional and very focused on getting this to work—-which he did!
Jerry has been wonderful! he is so helpful, patient and knowledgeable! He is an asset to us!
Tony did an awesome job... it took us a while to test this with Jim, so it falls on us that this took a few extra days. No fault of Tony....
Rob did a great job for me. He solved my issue in less than 10 seconds!
Tony was great help in resolving my problem!
Kevin was, as always, very professional and helpful!
Super friendly and easy to work with!
Tony is patient, competent, and thorough, as well as a very pleasant operating manner.
Kevin quickly took care of my issue & I am back working!
Robert did a fantastic job in assisting me today. I am so technically challenged and not only did he address my needs he also provided confidence and support that went beyond just providing the service requested.
Mike was amazing-called me to fix an issue after 10pm EST- He patiently explained what was going to be done & he unfroze my laptop.
Rick was very grateful for all of Tony's assistance. He would not have been able to connect without him.
Carrie is great.
Robert is a great addition to your team. He's helped us with several issues over the last few months and he's very knowledgeable.
Joel is very knowledgeable as well as helpful. He was able to fix the issue within minutes. Thank you!
Kevin was very helpful and solved my problem very quickly and professionally. Thank you.
Joel was great. Set up computer quickly, showed me different options and was easy to work with. Great service and extremely knowledgeable.
Cisco ASA with FirePOWER Services
Cisco Adaptive Security Virtual Appliance (ASAv)
Cisco ASA 1000V Cloud Firewall
Cisco Virtual Security Gateway for Nexus 1000V Series Switch
Cisco Catalyst 6500 Series ASA Services Module
Cisco IOS Firewall Software
Cisco Catalyst 6500 Series Firewall Services Module
Security, Security, Security!!! Have your heard about Ransomware? How about the WannaCry Ransomware attack? Most companies do a decent job of keeping their computer’s operating systems up to date, but when it comes to routers and peripherals not so much. Hackers exploit vulnerabilities in routers as well. New Firmware could include bug fixes, feature enhancements and security fixes and improvements. These updates are as important as updates to your computer’s operating system. Unfortunately a lot of companies just don’t do it. Using OSG’s managed services you can be sure that your Cisco Router’s IOS Firmware will always be up to date.
A reliable network firewall helps protect your business from unauthorized access, while permitting legitimate traffic. It’s an essential component of any size network. As your business evolves and adapts to mobility, cloud, and the rising threat landscape, you need to see the users, applications, content, devices, and threats on your network and what they are doing. You need to protect your business and network from multi-vector threats across the entire attack continuum.
For high-speed, data center environments, Cisco ASA 5585-X Adaptive Security Appliances and Cisco Catalyst 6500 Series ASA Services Modules deliver multiscale performance for maximum connections per second with the lowest overhead.
For edge and campus environments, we offer the Cisco ASA 5525-X, ASA 5545-X, and ASA 5555-X, as well as routers with integrated Cisco IOS Firewall.
For small or branch office environments, get integrated firewall and security in the Cisco Integrated Services Router Generation 2 and in the Cisco ASA 5505, ASA 5506-X, ASA 5506W-X, ASA 5508-X, ASA 5516-X, ASA 5512-X, and ASA 5515-X appliances.
A ruggedized appliance (5506H-X) designed for industrial control systems and critical infrastructure applications with harsh environmental conditions.
For virtualized environments, choose the Cisco Adaptive Security Virtual Appliance (ASAv) and Cisco ASA 100V Cloud Firewall.
The needs of many organizations go well beyond traditional threat defense. That’s why we also offer VPN technology, intrusion prevention, content security,unified communications security, and integrated threat defense in many of our firewall solutions, including the ASA 5505 and ASA 5500-X Series Next-Generation Firewalls.
Outsource IT Solutions Group is a Cisco Value Added Provider (VAR) and provides Cisco Firewall support throughout the Chicago area including, but not limited to, the following cities: