Customer Comments

 

Operations Manager

Plastics Machinery Firm

We have worked with OSG for roughly 7 years, and their support has been terrific.  We can count on them to get the job done and ensure our IT needs are met effectively and efficiently.  Their team of IT professionals and support staff are there when we need them and always able to handle whatever comes their way.  OSG is a true IT service partner!

President

Recycling Distributor

We started working with OSG many years ago and are very pleased with their service.  We are confident in their abilities to serve our IT needs, and are happy to refer other colleagues and business associates.  We look forward to a continuous successful relationship with OSG.

President

Financial Services Firm

We have greatly appreciated the expertise and efficiency OSG has brought to our IT needs.  We've moved from cautiously at risk of interruption to confidently optimistic that we have the support needed to serve our clients.  A problem we've been trying to resolve for several months was resolved in a matter of days once we enlisted OSG, and our clients now have complete confidence in our services.  OSG should take great pride in the quality of their staff.

Owner

Law Practice

In our hectic, crazy world in which we hear so much negative feedback – I am so excited to share our experience about our new found ‘Super Heroes,’ Outsource Solutions Group (“OSG”).  It is mid-January and our prior IT company’s 2016 costs and services are completely unaffordable to most small businesses.  Their service to us ended, and we are basically shut down for the past 3 weeks!  We need tech support, yet we know for a fact that every IT company is not the same!  Our experience in finding a quality IT company has been equal to having oral surgery – a necessary, but very painful task!  Out of desperation I came across OSG on the internet, and with great caution I reached out by email.  I received a prompt response from OSG’s Shawn Beaudette (Sales Representative).  After discussing with Shawn that our then-current situation and our technical needs had reached near emergency status, we received a call from Kevin Green (Service Coordinator) to confirm that we were on the service schedule.  It seemed like only a heartbeat after receiving their initial call that OSG’s computer engineer, Nick Villalpando, walked through the door of our office.  In less than four hours after his arrival we were back in business.  The experience does not stop there!  Before Nick had even left our office, Tom Johansson (Service Manager) was on the phone with me following up on every aspect of the experience we received.  Tom also guided me in learning the most efficient ways to process a service request, though immediate contact with OSG is always only a phone call away.  Alex Bugg (Service and Operations Coordinator) does not just send out invoices.  As we are a new Client to OSG, Alex patiently and promptly responds to questions that I have that relate to our billing statements.  Shawn and Tom continue to follow up to ensure that we are happy with the services we are receiving from OSG.  In the many years we have operated our law practice, we have never received such prompt, courteous, professional, and reliable tech support.  OSG functions as a single “body”, and each department acts as an “appendage” – not a separate entity.  At OSG, you are not put on endless hold on the phone; you do not wait days or weeks for assistance; it is not necessary to send endless email requests hoping for a response; you do not travel through cyberspace from person to person, repeating your issue during your journey.  Outsource is the most well organized IT solutions group we have ever worked with.  The company format is fluid and precise, so that the end result to us – the Customer – is excellence in any and all services that they provide.  If we were asked to rate Outsource Solutions Group, they would receive “5 stars” – because they earn it, 24/7.

Sr. Vice President

Community Bank

We have been a customer for over 10 years and our network has grown exponentially over this period. OSG has guided us the whole way and our network runs better today than it ever has. I trust them that they always have our best interest at heart and are honest and fair with their recommendations.

Director of Operations

Insurance Agency

We are an Insurance Agency that provides high quality insurance solutions for personal, business and employee benefits for clients across the country. It was important for us to choose an IT partner such as Outsource Solutions Group, that would make us a priority.  For us to provide the excellent service our customers are accustomed to we needed to have our daily tech support issues resolved quickly, we had to make sure our network was being monitored and proactively looked at and we also needed a fast turnaround time on equipment for our reps in the field.  Outsource Solutions Group, delivers excellent service to us and I would recommend them to any business looking for an IT Partner

Finance Manager

Global Developer & Manufacturer of various Laser Technologies

Outsource Solutions Group, Inc. has been our Managed Service Provider since 2012.  They are knowledgeable, efficient and a pleasure to work with.  They assist us with various projects, computer installations, upgrades and day to day IT management.  I would highly recommend their services.

IT Manager

Transportation Company

We have worked with three to four other Managed Services Providers prior to choosing Outsource Solutions Group, Inc. They just do a better job with communication and account management.  From their Dispatch to Service to Sales they keep on top of my account.  It’s their attention to detail and communication that keep them at the top of the heap

Computer Network Manager

Public Library -Western Suburbs

It’s refreshing to deal with an organization like Outsource Solutions Group who truly cares about our Library and looks for ways to improve and streamline processes while on a budget.

Sr. IT Manager

Utilities Company

OSG handles all the support tickets, help-desk and on-site IT support for three of our plants in the Midwest. They do an excellent job handling the daily IT operations and effectively make sure we are running smoothly!

CFO

Consumer Goods Company

OSG has been managing our network since 2010.  They provided us with excellent support services for network deployment, server management, firewall & router configuration, plus security and patch management. Whenever we have emergencies they are really responsive so our business does not experience downtime.

Office Manager

Insurance Agency

Computer problems are frustrating.  Software renewals such as anti-virus, firewalls, server warranties, domain name renewals are even more frustrating because who has time to keep track of all of that?  We hired Outsource Solutions Group as our Managed Services Provider. We just pick up the phone or enter in our own service tickets to handle our network and PC issues.  Outsource reminds us what software expirations or warranties are coming due to keep our environment protected. A lot less frustration and a lot more happy!  Thanks Outsource!

US Program Manager

Global Health Product Manufacturer and Supplier

We completely outsourced our IT to Outsource Solutions Group in 2008.  They provide hardware, software, on-site support for our US operations and unlimited help desk for US and all three of our global locations as well.   They provide superior customer service, make us a priority and we could not be happier.

Global IT Manager

International Manufacturer & Distributor

I was looking for an IT provider that could support multiple locations, projects, emergency support as well as consistently provide help desk support to my end users.  It was a tough job to fill, but Outsource Solutions Group rises to every occasion.  I know they work hard and more importantly they work smart. My IT budget dollars are spent wisely with OSG.

Director of IT

Medical Treatment Facility

Plain and simple – we need to be up and running 24 hours a day seven days a week.  I hired Outsource Solutions Group to make sure this happens and they do.  They virtualized our network environment, installed a state of the art back up and disaster recovery system, manage patches and provide unlimited help desk support

IT Manager

Multi-state Tool & Die Manufacturer

Outsource Solutions Group, Inc. has made more progress with our account in the last four months than the previous IT vendor did in 4 years!

Office Manager

Electrical Contractor

Outsource Solutions Group, Inc. provides professional answers to our IT questions in a way we can understand them.  They accommodate our schedule and are great at servicing our account

President & CEO

Marketing Company

You can trust and depend on Outsource Solutions Group for all your computer and network needs – I know I do.  Choosing an IT support company was not an easy task.  I had to have an IT partner that understood if my network is down then so is my business!   OSG gets it and therefore, they get my business!

President

Food Ingredient Supplier

Outsource Solutions Group, is my IT department.  When I have a computer or network problem I count on them to fix it fast.  They genuinely care about my business and it shines through in the level of service I receive from them

Executive Vice President

Medical and Defense Materials Manufacturer

Outsource Solutions Group provides world class technical support. We demand 24X7 availability for our network and electronic communications and Outsource delivers on that promise every time

Assistant Director

Public Library- Northern Suburbs

Our experience continues to be productive, efficient and more than collegial. I have recommended OSG to multiple organizations with consistently good outcomes

Materials Manager

Medical Slip Ring Manufacturer

Outsource Solutions Group, customized a Hassle IT Plan just for our business.  They don’t use a cookie cutter approach - they understand our unique business needs and IT requirements.  I’d recommend them to any business considering outsourcing their IT needs

Administrative Director

Not-for-Profit

When asked, I always recommend Outsource Solutions Group for their IT consulting and support  services.  Since our first meeting in 2010, Mike and his ever growing team, have     been personable and responsive to our needs.  OSG has the know-how to quickly provide resolution for even the most unexpected issue.

Owner

Local Animal Hospital

We are in their Hassle Free IT program and it truly makes running my business a lot easier.  They eliminated frustrating and expensive computer problems we used to experience.  I can sleep at night knowing our network and data is safe with OSG watching our network 24/7

President

Electrical Contractor

OSG has been instrumental in keeping our network secure with their Hassle Free program. We no longer have to worry about patch management and spam is a thing of the past! Very professional and excellent customer service

Partner

Accounting Firm

My business cannot afford downtime.  I need an IT provider that is quick to respond and handles my account with urgency and that is exactly what Outsource Solutions Group does for my business. They make me a priority.

IT Manager

Non Profit Organization

One of the best things about Outsource Solutions Group is their effectiveness in delivering on what they promise and the results I need when I need them.  They truly care about me as a customer and go the extra mile for me all the time.

Vice President

Real Estate Developer

We have been doing business with them for 8 + years and have come to rely on their technical expertise and exceptional customer support.  Our server crashed when I was out of town.  Outsource responded super fast, had a tech on site within an hour and they did not stop working until we were back up and running.  They kept me updated, all along the way.

Lab Manager

Specialty Chemicals Manufacturer

OSG came highly recommended to us and we see why!  They take the time and go the extra mile with their IT services and support.  We are on their Hassle Free plan and it’s fantastic!  They take care of all our IT needs for us so we can concentrate on our core business.  It’s a total relief to not have to worry about our IT because we know OSG is there for us.

CFO

Global Packaging Company

We are a hassle Free IT customer of Outsource and that is exactly what they do - they take the hassle out of IT.  I would recommend their services to any small to medium sized business who does not want the headache of managing IT and needs a proactive trustworthy partner to handle all their IT needs

Service Manager

Property Management Company

I have been using Outsource Solutions Group IT services for a number of years now.  When I changed companies I was sure to bring Outsource along, I depend on their advice and technical expertise! They also make it very easy for me to recommend other colleagues of mine to them and that is trust when my name is attached to it

Office Manager

Environmental Consulting Firm

Outsource has been providing us with our hosted email solution for a number of years now and we couldn’t be happier.  If there ever is an issue they are extremely responsive and treat us like we are their only customer.  We can’t say enough good things about their support and customer service.

Director

Synagogue

Very happy with their services. Outsource responds quickly to all my tech support needs. If I have an issue they are fast to respond. They also explain technology in plain English.  They don’t talk down; they just simply explain everything in a non-technical way so I can learn too

Network Supervisor

Multi-State Transportation Organization

We rely on Outsource for hardware and software recommendations for our Illinois branch office.  Outsource came in and organized our voice and data communication equipment increasing safety and functionality.  Their desktop support and maintenance keeps us up and running full time.

MIS Manager

Large Fleet and Carry Organization

We have experienced excellent customer service in the years we have engaged Outsource Solutions Group to help manage and troubleshoot our 50 user Windows network.  OSG's expertise in technology planning has helped us avoid costly downtime situations, attain a maximum return on our technology investment and provide a secure platform for our business-driven applications

Office Manager

Commercial Display and Decorators

Recently, we had a virus issue. OSG was quick to respond and was able to dispatch a technician immediately and resolved the issue within 4 hours!  We have been working with OSG for over 10 years and they are always there for us

IT Director

Retailer

We had been spending 15-20 hours a month fighting spyware and malware in our shop. Since their recommendation on installing a Watchguard Firebox in July of 2010 our spyware/malware problems have disappeared. We've periodically have used OSG for technical support since that time and have always been satisfied with the results.

Office Manager

Real Estate Company

OSG is always there when I need them from ordering a replacement keyboard to helping us transition to another internet provider. We count on them!

Manager

Motor Coach Compan

I came from another customer of Outsource Solutions Groups and when I landed with this company I was sure to give them a call because I know how good they are. They are honest and reliable! Glad they are protecting our network.

Manager of Customer Service and Traffic

Chemical Company

They do a great job. Quick response to problems

President

Contaminant Filtration Manufacturer

What is most important to us is that our network is always running on the latest patches, anti-virus definitions and security settings.  This is something Outsource Solutions Group excels at, we don’t have to worry - they have IT covered for us.

President

Accounting Firm

Outsource is attentive to all our IT needs and they have impressive response times to any network issues we encounter.  I have recommended their services to clients of mine

Director of Supply Chain

Packaging Company

Outsource has been an invaluable resource. The staff are extremely patient and professional and are very good at explaining in non-technical jargon.

Owner

Machinery Company Midwest

We have been very happy using OSG’s technical support services for the past several years now.  They customize their support for our specific environment and respond quickly to our needs.  Recently they helped us migrate to a new HP server running Windows Server 2012 and a new back-up system

Associate Principal

Local High School

Outsource is attentive and caters to their client's needs

CFO

Supply Chain Solutions Company Midwest

We continue to use OSG’s IT services because they understand our business needs, they are proactive and address our issues quickly

President

Power Connectors Manufacturer

OSG responds quickly and professionally to all of our short-term needs, and handles our larger more long-term issues with equal professionalism and responsiveness

President

Timing Belt Pulleys Manufacturer

I hired Outsource Solutions Group to assist us in alleviating computer issues, install hardware and software and help proactively maintain the network.   As a business owner I needed an IT company that would stand behind their work, care about my business and follow through on what they said they were going to do and Outsource Solutions Group does a great job of all of that – I am a happy customer

IS Manager

Raw Materials Packaging Manufacturer

I utilize the OSG tech support team for Microsoft 365, Cisco and firewall support as well as time and materials project work. It’s never been an issue getting the help when I need it.  OSG makes me feel like I am their one and only client

President

Manufacturer of Power Cords

Our network runs more efficiently than ever having partnered with Outsource IT Solutions Group, Inc.   Having a reliable IT partner like Outsource that thinks outside the box to solve issues has been extremely valuable to my business

President

Media & Publishing Firm

We used to approach our network environment in a very reactive way.  We certainly had to pay attention when things were not working! It became a hassle and our computers were slow and we were wasting time during the day trying to troubleshoot our own issues vs. helping customers.  When we finally had enough, we hired the professionals.  Outsource Solutions Group monitors, manages and maintains our network – no more headaches for us.  They are supportive, friendly and on top of everything. This way all our attention remains on our customers and not on our computers

Project Manager

Health and Safety Manufacturer

Outsource Solutions Group, Inc. is an instrumental part of our IT operations.  When we experienced a server hardware failure they worked around the clock until we were back up and running.  They make solid recommendations, stand behind their work and we are thrilled to have an IT partner that is truly dedicated to our business