Thank you for submitting your recent feedback.

A member of our team is reviewing the incident you mentioned and will work to remediate your issue.

We may contact you again to get more information so we can develop a remediation plan to improve the result of our service.

Every member of our team strives to provide the best IT service and support possible.

We want to make things right and will work on this issue until you are completely satisfied.

Thank you once again.