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Outsource Solutions Group “Hassle Free” Managed IT Services: |
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Unlike other computer consultants who profit from the failures in your IT environment,
our purpose is to prevent computer problems from escalating into unexpected downtime,
data loss, interruptions in business, and financial loss. In fact, our Hassle-Free
program does not allow us to profit from your technology troubles in anyway.
The Benefits
are Obvious
- You will avoid expensive repairs
and recovery costs. Our network monitoring and maintenance
will save you money by preventing expensive network disasters
from ever happening in the first place.
- You will experience faster performance,
fewer “glitches”, and practically zero downtime. Some parts
of your system will degrade in performance over time, causing
them to slow down, hang-up, and crash. Our preventative
maintenance and network monitoring will detect these problems
early and prevent them from escalating into more expensive
repairs and downtime.
- You will feel as though you
have an in-house IT department without the costs. As
a Hassle Free-IT client, you’ll have access to a knowledgeable
support staff that can be reached quickly should you have any
kind of problem or question.
- You will receive substantial
discounts on IT services that you are already buying. Most
IT firms will nickel and dime you over every little thing they
do: under these programs, you’ll have the option to pay
one flat, affordable rate and get all the technical services
you need. No hidden charges, caveats, or disclaimers.
- You will eliminate travel time
and receive faster support response because the remote monitoring
will enable us to access and repair most network problems right
from our office.
- You will be able to budget for
network support just like rent or insurance and avoid unexpected
emergency costs.
- You will sleep easier knowing
the “gremlins at the gate” are being watched and kept out of
your network.
- You will safeguard your data.
The data on the hard disk is always more important than the
hardware that houses it. If you rely on computer systems
for daily operations, it’s time to get serious about protecting
your critical, irreplaceable electronic information.
- You will stop annoying pop-ups
and spyware from taking over your computer and network.
- You will gain incredible peace
of mind. As a business owner, you already have enough
to worry about. We’ll make sure everything pertaining
to your network security and reliability is handled so you
don’t have to worry about it.
- Roll over time! On the Premium and Professional levels,
you have the opportunity to “bank” the included time, to apply
to any IT requirements you have. The only caveat is that
your account must be in good standing. If you pay your
invoices within 30 days, you may roll over time up to one year.
If your open balance exceeds 30 days, you will forfeit any banked
time and start again the next month.
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Service Plan Comparison Chart |
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Description |
No Plan |
Basic
$13 (Per PC)
$79 (Per Server) |
Professional
$25 (Per PC)
$145 (Per Server) |
Premium
$50 (PER PC)
$275 (Per Server) |
Hassle Free
(All Inclusive)
$95 (PER PC)
$495 (Per Server) |
Installation
Fee |
N/A |
$999 |
$799 |
$499 |
$0 |
Hourly
on-site rate |
$145 |
$115 |
$105 |
$95 |
$0 |
Emergency
response fee |
$275 |
$200 |
$150 |
$0 |
$0 |
Emergency
response time |
Best effort |
8 Hours |
4 Hours |
4 Hours |
2 Hours |
On-site
Scheduling |
Best effort |
3 Day |
2 Day |
Next Day |
Priority |
Phone,
e-mail and remote support |
NOT Inc. |
NOT Inc. |
10min. per
PC/Server then $30/15 minutes |
15min. per
PC/Server then $20/15 minutes |
Included |
24x7
remote monitoring |
NOT Inc. |
Included |
Included |
Included |
Included |
Virus
update monitoring |
NOT Inc. |
Included |
Included |
Included |
Included |
Unlimited
remote patch mgmt. |
NOT Inc. |
Included |
Included |
Included |
Included |
Back-up
monitoring |
NOT Inc. |
Included |
Included |
Included |
Included |
Network
Hardware Inventory Reporting |
NOT Inc. |
Included |
Included |
Included |
Included |
Executive
Summary monthly report |
NOT Inc. |
Included |
Included |
Included |
Included |
Temp
File Cleanup |
NOT Inc. |
Included |
Included |
Included |
Included |
Daily
system status e-mail |
NOT Inc. |
Included |
Included |
Included |
Included |
Monthly
External Security Vulnerability Scan |
NOT Inc. |
Included |
Included |
Included |
Included |
Spyware
monitoring and removal |
NOT Inc. |
Monitoring Only |
Monitoring Only |
Included |
Included |
Adding
and Removing Network Users |
NOT Inc. |
NOT Inc. |
NOT Inc. |
Included |
Included |
Unlimited
software installation and upgrades |
NOT Inc. |
NOT Inc. |
NOT Inc. |
Included |
Included |
Liaison
with ISP, hardware, and software vendors |
NOT Inc. |
NOT Inc. |
NOT Inc. |
Included |
Included |
Installation
of New Hardware and Software |
NOT Inc. |
NOT Inc. |
NOT Inc. |
NOT Inc. |
Included |
Troubleshoot
and Coordinate Installation of Warranty Parts |
NOT Inc. |
NOT Inc. |
NOT Inc. |
NOT Inc. |
Included |
Periodic
review and planning meetings |
NOT Inc. |
Annual |
Annual |
Quarterly |
Monthly |
Spam
and e-mail virus filtering |
Quote/User |
Quote/User |
Quote/User |
Quote/User |
Included |
Maintenance
of Hot Spare PC |
NOT Inc. |
NOT Inc. |
NOT Inc. |
NOT Inc. |
Included |
Free
Technology Audit, Design Plan, and Network Diagram |
NOT Inc. |
NOT Inc. |
NOT Inc. |
NOT Inc. |
Included |
Research
and ordering of hardware/software (Labor) |
NOT Inc. |
NOT Inc. |
NOT Inc. |
NOT Inc. |
Included |
100%
Satisfaction guarantee |
Included |
Included |
Included |
Included |
Included |
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Frequently Asked Questions |
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If I sign up for this program, what is my commitment?
We request that clients sign up for a 12 month commitment to allow
us to allocate the appropriate resources to your account; however
you may also cancel at any time, without penalty, as long as you
give us 30 days written notice.
Will you guarantee that I won’t have any technical problems or
downtime?
No, we cannot guarantee that you will never have nay technical
problems or downtime – no one can. However, we will guarantee
you will see a significant drop in the number of problems you experience
and a dramatic improvement in the speed, performance, and reliability
of your system. Plus, depending on the plan level you select,
we will resolve any computer network problems without billing
you additional fees.
Do you offer a discount?
Yes. Customers who sign up for on year of service and pre-pay
the annual commitment will receive on month of service free.
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