VoIP-Voice over Internet Protocol Small Business Consulting Services in Aurora, Naperville and throughout the Chicago Illinois area
Outsource IT Solutions Group, Inc., located in Naperville Illinois (IL), provides comprehensive IT Consulting Support to small businesses in Naperville and all Chicago suburbs. We can help you choose the right combination of hardware and software to make the switch to VoIP for your small business today. Give us a call at 888-236-6625 or contact us via email.
Why you should switch to VoIP phones for your Small Business
With today's advancements in technology, and the constant lowering of prices as technology achieves mass adoption, VoIP is now within easy reach for most businesses including your small business. In fact, many have already made the switch to an all-VoIP infrastructure, using a combination of VoIP phones and VoIP communication systems.
Voice-over-Internet Protocol (VoIP) is basically technology that allows you to make and receive calls over data networks. Instead of traditional phone services which channel analog signals such as the sound of your voice over copper wires, VoIP converts these sounds to digital form first-so that they can be sliced, diced, packaged, and routed over a digital network.
Because VoIP technology uses the same ideas behind data networking, and allows the use of the same networks used by computers, voice traffic can also be routed through the Internet as well. Suddenly you can now dramatically reduce the cost of voice communications, as well as achieve creative combinations of both services to create new applications for use.
Here are ten reasons why you may want to consider switching to VoIP for your phone and office communication systems:
- VoIP can allow you to dramatically reduce the cost of communications, especially for interstate or international communications, since everything can go through the Internet instead of having to go through expensive long distance toll charges.
- You can make and receive calls from multiple devices-for instance, on a dedicated phone, your PC via a software-based phone, or even a mobile phone with VoIP capabilities.
- It's easier to add extensions to your phone. You can provide a local number or extension for all your staff without additional costs or cabling.
- VoIP allows companies to maximize investments already made in their network infrastructure. The same network that handles the flow of data such web access and email can now accommodate voice as well-no need to add and maintain additional wires and devices.
- VoIP allows your employees to be more productive and efficient by giving them the ability to receive and make calls anywhere with a data connection.
- VoIP reduces the complexity associated with having to manage multiple networks and devices for communication. A company can potentially set up their office network so that each employee can use a single device such as a computer or a smartphone to handle everything from email, chat, messages, faxes, and more.
- You can use VoIP as a tool for real-time collaboration along with video conferencing and screen sharing.
- You can potentially unify your communication channels, streamlining communications and information management-for instance, marrying email with fax and voice in one inbox.
- You can employ presence technologies that come standard with VoIP phones and VoIP communication systems. This technology can tell colleagues about your presence or give you info on the status and whereabouts of your staff.
You can employ intelligence into how your calls are handled, such as: providing automatic call routing based on the number, time of day, etc; providing an interactive voice response when a call comes in, such as voice prompts that guide callers; call reporting; and more.
Confusing VoIP Technology Explained
Technical terminology, with what seems like millions of acronyms, is among the most difficult to understand. If you listen to IT people speak, it can often sound like nothing but a string of abbreviations with the odd technical sounding word thrown in for good measure. The same goes for VoIP, Voice over Internet Protocol.
Here are eight of the most commonly used VoIP terms and what they mean.
- Internet Service Provider - ISP =the company that provides your company with Internet access.
- Private Branch eXchange - PBX = a system within a company that allows internal phones to connect to an outside line. This is also referred to as a switchboard in larger businesses.
- An IP PBX = Internet Protocol Private Branch Exchange, is the same thing, but it handles VoIP calls as well.
- Analog = the old system that transmits voice over telephone lines. Your normal land line telephone connection is most likely analog. In many countries, this is also called the Plain Old Telephone System - POTS for short.
- Analog Telephone Adapter - ATA. = a piece of hardware that allows you to use a traditional telephone for VoIP calls.
- Digital = Any information, including sound, that's on a computer. VoIP is a form of digital communication, because it uses a digital system, the Internet, to transfer your voice.
- Integrated Services Digital Network - ISDN = a telephone network that allows digital signal e.g., VoIP, to be transmitted over traditional phone lines.
- Softphone = a VoIP application that is run strictly on your computer.
VoIP is certainly a technology that has come of age. It's cheap and easy to use. Interested? Contact us and we can help your small business make the switch to VoIP today! 630-236-6625